• Act as the first point of contact for incidents and service requests related to Data and AI Foundations. • Perform incident qualification, impact analysis, and prioritization. • Execute standard operational actions and known procedures. • Ensure timely communication with users and stakeholders. • Escalate incidents to L2 or L3 according to defined processes. • Maintain accurate incident tracking and reporting. • Contribute to continuous improvement of support processes. • L1 incident handling and triage. • Operational monitoring. • Execution of standard corrective actions. • User communication and coordination.

🚀 Join the Future of Commerce with Whatnot!Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. Are you a current Class of 2027 or 2028 graduate interested in starting your career in software engineering next summer? Join Whatnot’s Early Talent Community to share your interest in future Software Engineering opportunities and stay in the loop ahead of the next recruiting cycle. Note: This is not an application—just a way for you to show early interest in Whatnot! We’ll share updates about upcoming events, webinars, and future job applications with students who complete the form. 💛 EOEWhatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Role Description Globys, a division of Harris, is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2. - This role is the primary technical point of contact for our international carrier customers (AT&T, Telstra, TELUS, OneNZ, and others). - Demands someone who is comfortable writing a SQL query to reproduce a data anomaly as well as walking a client through a configuration fix. - You will own tickets end-to-end; escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues. - Success is measured by your self-resolution rate, response quality, and documentation thoroughness. - This remote role is open to US candidates in the Central Time Zone. - Salary: 65K - 75K Qualifications - 2-4+ years in a technical support, application support, or SaaS support role where you were resolving issues - not just routing them. - Intermediate SQL proficiency: JOINs, subqueries, aggregations, and the ability to use SQL to investigate real-world data problems independently. - Working knowledge of web application architecture: how requests flow from browser to API to database and back; familiarity with HTTP, REST APIs, JSON. - Hands-on experience troubleshooting web-based applications - inspecting network requests, reading server logs, interpreting error codes. - Demonstrated self-sufficiency: a track record of solving problems that weren't already documented, without waiting to be handed the answer. - Active, practical use of AI tools (ChatGPT, Claude, Copilot, or equivalent) in a professional or technical context. - Excellent written communication: clear incident summaries for carrier executives and precise technical handoffs for engineers, in the same day. - Ability to manage multiple active incidents simultaneously without losing quality or urgency on any of them. - Bachelor's degree in Computer Science, Information Systems, or a technical discipline - or equivalent demonstrated technical experience. Requirements - Serve as primary technical contact for Globys' international carrier customers - triaging, reproducing, and resolving issues at Tier 1/2. - Diagnose and resolve issues across web application layers: front-end behavior, API responses, data ingestion anomalies, configuration errors, and portal access problems. - Write and execute SQL queries against relational databases to investigate data discrepancies, validate expected behavior, and support Root Cause Analysis. - Reproduce customer-reported issues in non-production environments; develop and communicate workarounds while permanent fixes are in progress. - When no existing documentation covers an issue, dig - search technical forums, vendor documentation, related codebases, and use AI-assisted research to surface parallel patterns. - Deliver clear, technically substantive Root Cause Analysis documentation for every major incident, suitable for carrier-level customers. - Create and maintain knowledge base articles, runbooks, and troubleshooting decision trees. - Respond to customer inquiries within SLA thresholds; provide daily written status updates on all active incidents. - Produce daily shift handoff reports and participate in cross-functional syncs with Engineering, QA, and Operations. - Identify systemic product issues through trend analysis and proactively surface them to Engineering with supporting data. - Cover on-call responsibilities for critical incidents outside standard shift hours as defined in the rotation. - Continuously improve your own technical depth - use slow periods to explore product internals, study related technologies, and close your own knowledge gaps. Benefits - 3 weeks’ vacation and 5 personal days. - Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment. - Employee stock ownership and RRSP/401k matching programs. - Lifestyle rewards. - Remote work and more!

Role Description Profesional responsable de garantizar la continuidad operativa de aplicaciones en ambientes productivos, gestionando incidentes, problemas y requerimientos técnicos. - Experiencia en roles de soporte productivo, con capacidad para diagnosticar y resolver incidentes de forma eficiente, asegurando mínimos tiempos de indisponibilidad. - Responsable de realizar análisis de causa raíz (RCA), documentar soluciones y gestionar múltiples incidencias en entornos distribuidos. - Disponibilidad para atender requerimientos operativos fuera del horario laboral cuando sea necesario, incluyendo esquemas de soporte programado y guardias (on-call). - Nivel de inglés avanzado C1 para interacción con equipos técnicos y de negocio. - Modalidad remota. Qualifications - Título universitario en Ingeniería de Sistemas, Tecnología de la Información o carreras afines, o experiencia equivalente. - Experiencia sólida en tecnologías: .NET, SQL, IIS Web Services. - Conocimiento de procesos ITIL y manejo de incidentes, problemas y cambios. - Experiencia en monitoreo, diagnóstico y troubleshooting de aplicaciones distribuidas. - Manejo de herramientas de gestión de incidencias como Jira. - Conocimientos en Angular, Azure, DevOps y Java (nivel intermedio o básico). - Experiencia en documentación técnica y generación de reportes. - Conocimiento en integraciones entre sistemas y arquitecturas distribuidas. Requirements - Deseable: Experiencia en industria de seguros. - Deseable: Conocimiento en metodologías ágiles. - Deseable: Familiaridad con OpenText AppWorks. - Deseable: Conocimientos básicos de arquitectura de TI. Benefits - Compensación competitiva y beneficios superiores a los de Ley. - Ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión.