• Manage the learning through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learning • Use up-to-date knowledge and skills associated with the content being delivered • Access and collaborate with other expert resources to deliver training • Work with global L&D partners and regional leaders to align learning deliverables with strategic business needs • Assess performance and curriculum and delivery effectiveness • Work with managers to support trainees' transfer of learning to the workplace • Conduct needs analyses to create the optimal learner experience • Provide input to the Learning and Development strategy • Build content to deliver on our vision of the learner experience • Participate with the global L&D team in development of learning practices, tools, technology, and learning solutions • Design and create activities and learning content to support the curriculum • Determine audience needs and flex program delivery to be most effective, training sessions, self-paced, hands-on application

• Design, develop, and deliver high-quality clinical training programs for new and established users of our aesthetic laser devices across various EMEA markets. • Ensure all training activities adhere to the highest standards of safety, efficacy, and clinical best practices. • Provide advanced, specialized training, particularly for complex technologies such as Fractional Ablative Lasers, to elevate the expertise of practitioners. • Act as the primary clinical resource and mentor for regional distributors and subsidiary clinical trainers. • Collaborate with sales and marketing teams to support product launches and penetration in key EMEA territories. • Represent the company at regional industry conferences, trade shows, and educational events, providing clinical presentations and demonstrations. • Contributes to the creation and localization of clinical training materials, protocols, and educational resources. • Maintain up-to-date knowledge of the aesthetic laser market, competitor products, and relevant clinical literature.

Role Description Rancher Government Solutions (RGS) is seeking a high-impact "Integrator" and Program Owner to serve as our Senior Technical Trainer & Learning Systems Manager. In this role, you will be the architect of the RGS "Mission-Ready" Training & Enablement ecosystem, building the RGS Academy from the ground up. You will oversee the strategic administration of a multi-platform environment, including LearnWorlds, Udemy Business, and Instruqt, to drive internal professional development and external customer adoption. You will act as both the educational visionary and the operational coordinator ensuring that all training programs are scheduled, tracked, and optimized for a highly cleared, technical workforce. Duties and Responsibilities - Platform Ecosystem & Budget Management: Full ownership of the RGS training stack (LearnWorlds, Udemy, Instruqt). Manage the training budget, including license seat allocation, facility requirements, and vendor relationships. - Program Coordination & Scheduling: Create and maintain training schedules across all departments. Collaborate with Customer Success Managers (CSMs) to track and facilitate customer-facing training. - GTM & Revenue Operations: Partner with the Growth team to implement "Route to Market" features, including shopping cart configurations (Credit Card/P-Card), SKU strategies, and Purchase Order (PO) synchronization. - Internal Marketing & Enablement: Actively market training opportunities to employees to encourage "upskilling." Consult with the Executive Leadership Team (ELT) and VPs to identify skills gaps and develop unique courses to address them. - New Hire Onboarding: Design and deliver the "Operational Readiness" path for new hires, ensuring they understand company policies, security protocols, and the RGS product lifecycle from Day 1. - RGS Certification & Scaling: Design and manage official RGS Certification tiers for Customers, Partners, and Employees. Recruit, delegate to, and evaluate the performance of subject matter experts (SMEs) acting as guest trainers. - Compliance & Quality Assurance: Maintain meticulous training records to ensure "Audit-Ready" status for CMMC and NISP compliance. Ensure all proprietary content meets ITAR/EAR/FOCI requirements and implement continuous improvements based on participant feedback. - Other duties as assigned. Qualifications - The "Ability to Learn" Mandate: Demonstrated ability to rapidly master complex technical software environments (Kubernetes, Cloud-Native, or DevSecOps) and translate them into educational content. - Experience: 3-5+ years of experience in technical training, instructional design, or program coordination, preferably with a focus on Linux-based environments. - GovCon Context: Proven experience working within (or training for) a high-security or regulated environment (Federal, DoD, or Intelligence Community). - System Knowledge: Hands-on experience administering at least one Enterprise-grade Learning Management System (LMS). - Kubernetes Fluency: Familiarity with the CNCF ecosystem (Kubernetes, RKE2, K3s) to translate technical specifications into viable learning paths. - Education: Bachelor’s degree in a technical or educational field (or equivalent practical experience). Preferred Qualifications - Advanced Education: MS or M.Ed. in Instructional Design or Instructional Technology. - Direct Platform Experience: Hands-on experience specifically with LearnWorlds and/or Instruqt. - Certifications: CPTD (Certified Professional in Talent Development) or technical certifications such as CKA (Certified Kubernetes Administrator), CKS, or Security+. - Strategic Vision: Proven ability to execute a multi-phase roadmap moving from "Internal Setup" to a "Revenue-Generating External Academy." - Organizational Excellence: Ability to manage complex schedules and maintain audit-compliant records for FSO/Compliance reviews.

• Own customer onboarding from initial setup through full platform adoption • Deliver live training sessions, onboarding programs, and cohort-based workshops for enterprise clients • Translate technical workflows, automations, and data concepts into simple, actionable steps for marketing teams • Build and maintain scalable enablement playbooks, guides, and training materials • Support marketing operations workflows, including CRM automation, reporting, and campaign setup • Partner with marketing and content teams on SEO, content workflows, and enablement initiatives • Act as a trusted, technical-facing advisor for customers throughout the lifecycle