Role Description We are sharing a specialised remote consulting opportunity for fluent Spanish (Mexico) and English speakers with strong writing, editing, transcription, annotation, and evaluation skills. This opportunity is suited for candidates who can analyse Spanish audio and video content, capture linguistic nuance, and produce precise, well-structured written outputs. This role supports current and upcoming remote consulting opportunities focused on Spanish (Mexico) audio evaluation, transcription, annotation, rubric development, response grading, and quality review. Selected professionals may work with general consumer audio and video content in Mexican Spanish, helping ensure that transcriptions, evaluation standards, and language outputs reflect accuracy, fluency, clarity, colloquial usage, and contemporary regional language patterns across Mexico. Key Responsibilities - Audio & Video Transcription - Listen to, analyse, and transcribe audio and video content in Spanish (Mexico). - Produce high-quality written outputs in Spanish, with supporting work in English when required. - Follow detailed constraints, formatting requirements, and stylistic guidelines. - Capture tone, intent, formal and informal register, colloquialisms, regional expressions, and contemporary Mexican Spanish usage where relevant. - Evaluation Standards & Rubric Development - Establish clear expectations for correct and high-quality responses in general consumer audio contexts. - Develop detailed evaluation rubrics and grading guidelines in Spanish and English. - Document standards to support consistency across reviewers and evaluation workflows. - Identify linguistic nuances, grammatical complexities, colloquialisms, regional vocabulary, and edge cases specific to Mexican Spanish. - Response Testing & Grading - Review generated responses and assess outputs against predefined criteria. - Evaluate responses for accuracy, completeness, fluency, clarity, and adherence to instructions. - Provide structured feedback to improve quality in Spanish audio-related tasks. - Apply careful judgment when reviewing ambiguous, nuanced, or context-dependent language outputs. - Quality Review & Benchmarking Support - Participate in quality review cycles to ensure tasks, rubrics, and outputs meet project standards. - Maintain consistency and reliability before datasets are used in formal evaluation workflows. - Collaborate with project leads to resolve ambiguities and improve task design. - Support clean documentation of review decisions, grading rationale, and language-specific observations. Qualifications - Native or near-native fluency in Spanish (Mexico), both spoken and written. - Professional fluency in English. - Strong familiarity with Mexican Spanish, regional vocabulary, accents, and contemporary language usage across Mexico. - Ability to accurately transcribe and analyse Spanish audio content across general consumer contexts. - Strong writing, editing, critical thinking, and attention-to-detail skills. - Ability to work independently, manage time effectively, and meet deadlines. - Availability to commit approximately 10–20 hours per week. - Current location in the United Kingdom or the United States. Requirements - College students, recent graduates, or professionals with relevant language, writing, research, or analytical experience are encouraged to apply. - Backgrounds in linguistics, humanities, social sciences, journalism, translation, localisation, language studies, communications, or technical disciplines are especially relevant. - Equivalent experience in transcription, annotation, localisation, language evaluation, or research workflows is also highly relevant. Benefits - Remote consulting work aligned with Spanish (Mexico), audio evaluation, transcription, and language quality expertise. - Opportunity to contribute to structured language evaluation and benchmarking workflows. - Suitable for candidates who enjoy precise language work, transcription, annotation, rubric development, and nuanced linguistic review. - Short-term, structured engagement that can align with part-time availability and remote schedules. Contract Details - Independent contractor engagement. - Fully remote and flexible scheduling. - Eligible candidates must be based in the United Kingdom or the United States. - Expected commitment is approximately 10–20 hours per week, depending on project needs and availability. - Compensation may reach up to $40/hour, depending on project scope, experience, language expertise, and fit. - Payments are made weekly via Stripe or Wise based on services rendered. - Projects may be extended, shortened, adjusted, or concluded based on project needs and performance. - Candidates requiring H1-B or STEM OPT sponsorship support are not eligible at this time. - Work must not involve sharing confidential or proprietary information from any employer, client, or institution.

Role Description - Member Retention and Reinstatement - Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss. - Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships. - Respond to inbound inquiries from members regarding membership cancellations or concerns. - Address member questions, resolve issues, and provide personalized solutions to prevent cancellations. - Meet defined retention and reinstatement goals. - Sales and Service Enhancement - Engage with Members to understand their individual needs and preferences. - Effectively present and explain the value proposition of various AAA membership offerings. - Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members. - Answer Member questions, address concerns, and overcome objections to close sales. - Cultivate positive relationships with members to foster loyalty and satisfaction. - Administrative and Operational Excellence - Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts. - Prioritize and execute outreach efforts within set timeframes. - Maintain accurate and timely records of all member interactions and actions taken. - Continuous Improvement and Collaboration - Identify areas for improvement in retention strategies, service delivery, or operational efficiency. - Propose solutions and contribute to the implementation of best practices. Qualifications - Excellent verbal and written communication skills. - Proven ability to build rapport and establish trust with customers. - Strong sales aptitude and negotiation skills. - Proficient in using Microsoft Office Suite (Word, Excel, Outlook). - Ability to thrive in a fast-paced environment and manage multiple priorities. - Adaptable and receptive to feedback. Requirements - Minimum Requirement: High School diploma plus 2-4 years sales, retention, or customer service. - Preferred Requirements: - Knowledge of AAA products, services, and systems. - Bilingual communication skills. Benefits - Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays. - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. - Free AAA Classic Membership. - AAA Product Discounts. - Tuition Reimbursement Program.

Role Description - Lead a variety of investigations, including internal fraud crimes against the bank. - Apply sound methodologies to collect, preserve, and analyze evidence while staying current on global emerging technology threats. - Identify reported incidents promptly and take appropriate action to minimize potential losses. - Assess and prioritize files and investigate assigned cases ensuring proper protocols are in place and effectively applied. - Work effectively with counterparts at other financial institutions, law enforcement, and others in the judicial system to maximize opportunities for the recovery of assets and to reduce TDBFG exposure. - Conduct investigations in a professional and timely manner. - Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place, such as following up for corrective action where applicable. - Identify industry and criminal risk trends for own area and share knowledge with appropriate parties. - Maintain good working relationships with internal partners (e.g., HR, Employment Standards, and Legal) for investigative purposes. - Collect evidence from computers, laptops, phones, Blackberries, iPads, databases, and a variety of other devices/systems capable of storing valuable electronic data. - Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest. - Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit. - Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques. - Participate in personal performance management and development activities, including cross-training within own team. - Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities. - Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices. - Lead, motivate, and develop relationships with internal and external business partners/stakeholders to develop productive working relationships. - Contribute to a fair, positive, and equitable environment that supports a diverse workforce. - Act as a brand ambassador for your business area/function and the bank, both internally and/or externally. - Sound knowledge of Bank products, systems, policies, and procedures. - Strong knowledge of criminal investigative techniques, related laws governing collection of evidence, court proceedings, and financial/criminal trends. - Represents the Bank in court proceedings. - Manages programs/projects/initiatives of low to moderate scope and complexity. - Expert level professional role requiring in-depth knowledge/expertise in own field of specialty and working knowledge of broader related areas. - Understands the industry, competition, and the factors that differentiate the organization. - Interprets guidelines, standards, policies, and results of analysis to inform decision-making at senior levels. - Works independently as the senior lead and guides others within area of expertise. - Identifies and leads problem resolution for complex issues at all levels. Qualifications - Undergraduate degree or relevant professional certifications, designations, or equivalent required. - 5+ years relevant experience. Requirements - This position requires travel within Vancouver; a personal vehicle is required. - Although the position is remote, the successful applicant must reside within the Vancouver region. Benefits - Base salary and variable compensation. - Health and well-being benefits. - Savings and retirement programs. - Paid time off. - Banking benefits and discounts. - Career development opportunities. - Reward and recognition programs.

Role Description As a Workplace Experience Sr. Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience. You will create an organized, welcoming, and well-run environment that supports our employees, clients, and prospective partners. This role blends hospitality, operations, and culture—owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti’s brand through every workplace interaction. - Serve as the primary point of contact for all office management and facilities-related needs, providing in-person support in New York and coordinating solutions for remote employees as needed. - Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution. - Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness. - Provide first response to office IT troubleshooting. - Own Tinuiti’s coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed. - Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience. - Oversee the full New York office visitor experience, including seating, food & beverage, accessibility, safety, and compliance. - Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests. - Plan and execute in-office events, activations, and moments that drive engagement and connection in a hybrid environment. - Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience. - Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise. Qualifications - 4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment. - Media agency experience preferred. - Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems. - Experience managing vendors and external partners, including coordination, communication, and issue resolution. - Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail. - Excellent communication and interpersonal skills, with a client-service mindset. - Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability. - Ability to work both independently and cross-functionally in a fast-paced environment. - Previous experience in an agency or similarly dynamic, client-focused environment preferred. - Working knowledge of office safety protocols and compliance standards. - Experience with workplace and operational tools such as Navan, Upflex, Emburse, and Jira is a plus. - Comfort using AI-powered tools to streamline workflows, improve efficiency, and support day-to-day operations. Requirements - Ability to occasionally lift and move items up to 20 lbs (e.g., office supplies, event materials). - Ability to perform a range of physical activities associated with office setup and operations, including standing, walking, and adjusting workspace configurations as needed. - Ability to remain in a stationary position for extended periods and move throughout the office as required. Benefits - Unlimited PTO: We offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. Additionally, we provide 20 paid holidays, including multiple long weekends. - Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts. - Retirement: Match up to 4% of your contributions at 100%. - Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity. - Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. - Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.