• Provide day to day operational support to the Accounts Receivable Manager across billing, collections administration, cash allocation, member query handling, reconciliations, and accounts receivable reporting • Support daily accounts receivable operations, including invoicing administration, collections follow up, cash allocation, and member query resolution • Provide Mandarin language support for member communications relating to invoices, payment status, remittance information, outstanding balances, and collection follow ups • Assist with timely and accurate billing for global membership and services • Monitor assigned debtor balances and ageing reports, issue reminders in line with agreed processes, and escalate overdue or high-risk accounts • Apply and match receipts to customer accounts and invoices, investigate unapplied cash • Support member payment queries involving bank details, remittance advice, and local payment constraints • Maintain accurate Accounts Receivable documentation and correspondence records • Assist with month end Accounts Receivable activities • Help prepare regular accounts receivable reporting • Work collaboratively with other departments to resolve member billing and payment issues efficiently • Contribute to process improvement by identifying recurring issues and supporting cleaner data.

Title: Team Lead, Accounts Receivable Location: Franklin United States Job Description: Schedule: Days: M-F Job Location Type: Remote in MO Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier . More about our team This position will be responsible for supervising the accurate, daily recording of incoming payments (checks, ACH, credit cards) against accounts receivable. Must be able to provide direction for members of the CBO cash team as well as the Lifepoint Healthcare partnership hospitals. How you'll contribute A Senior Analyst, Accounts Receivable who excels in this role will: - Assist Managers in overseeing the CBO achieve established department goals. - Train new employees and implementing relevant policies and procedures. - Interact with staff and resolving issues escalated by Patient Account Representatives. - Understand and interpret insurance and Medicare explanation of benefits, knowing when and how to resubmit claims for maximum reimbursement. Payment Posting: Accurately post payments, adjustments, denials, and refunds to patient or client accounts in the billing system. - Reconciliation: Reconcile daily and monthly cash receipts ensuring accuracy. - Discrepancy Resolution: Report discrepancies in payments, including unidentified receipts. - Coordination: Collaborate with revenue cycle team to maintain accurate accounts receivable. - Compliance: Adhere to established, legal, and company policies, such as HIPAA for health data. - Understand and interpret insurance and Medicare explanation of benefits. - Be able to effectively solve problems, exchange ideas, and actively listen in a team environment. - Demonstrate willingness to accept additional duties as assigned and completed by deadlines negotiated with supervisor. - Be able to multi-task effectively, think critically, and to take initiative. - Prepare and report to upper management on status of efforts related to key departmental metrics. - Ensure staff audits are completed, and results discussed with direct reports. - Ensure Meditech system is working efficiently and identifying any issues related to claim data. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities. What we're looking for - High School Diploma. - 6 years' experience in healthcare or related field preferred. - Four to five years of supervisory experience in a billing operation. - A high level of knowledge in managing data from disparate operating systems. - Strong MS Excel and data analysis skills. EEOC Statement "Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment." You must be authorized to work in the United States without employer sponsorship.

Role Description We are seeking a highly motivated Accounts Receivable Specialist to join our Accounts Receivable Resolution Team. This job can be performed 100% remotely, and out of state candidates will be considered. - Respond to inquiries from insurance carriers, via telephone, email or fax and demonstrate a high level of customer service. - Pursue reimbursement from carriers by placing phone calls and recording all contact in an electronic tracking system to ensure progress is made on outstanding accounts. - Coordinate third party collections and work toward the successful reduction in outstanding balances for assigned divisions or projects. - Identify and respond to patterns of denials or billing practices and perform complex account investigation as needed to achieve resolution. - Review and resolve uncollected accounts and prepare charge corrections. - Appeal carrier denials through review of coding, contracts, and medical records. - Verify patient benefit eligibility/coverage and research ICD-10 diagnosis and CPT treatment codes as needed. - Advise management of any trends regarding insurance denials in an effort to identify problems with particular payers. - Complete required reports and assist with special projects as assigned. Qualifications - High school diploma. - Minimum of 1-2 years hands-on experience in a fast-paced medical billing environment. - Previous experience in a healthcare setting. - Familiarity with CPT and ICD-10 is required; CPC certification is a plus. - Strong communication skills and attention to detail. - Solid PC and application skills. - Ability to handle a very high volume of work with speed and accuracy. - Proven ability in collections and negotiation is highly preferred. - Ability to understand and apply contract language to billing. Requirements - All applications MUST be submitted via our website. - You may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. - You will not be penalized for redacting or removing this information. Benefits - Generous leave. - Health plans. - Retirement contributions which take your total compensation beyond the number on your paycheck.

Role Description The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers. - Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document details of activity on each account in the claims processing system. - Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily. - Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency. - Follow up on any assigned special projects designated by the Manager. - Perform quality checks on assigned claims. - Maintain confidentiality regarding all assignments. - Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines. - Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA. - Ensures consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required. - Minimum of 1 year of experience in healthcare claims processing, billing, or accounts receivable. - Hands-on experience preparing and submitting insurance appeals, including understanding remittance advices, payer denial codes, and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, including billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments and team members. - Basic computer knowledge and experience using Microsoft Office. - Strong customer service skills and experience. - Strong interpersonal, organizational, communication, and time-management skills. - Strong investigative and research skills, with the ability to resolve complex billing issues. - Effective critical thinking and analytical abilities. - Ability to work independently in a fast-paced, adaptive environment with minimal supervision. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.