Role Description - Serve as the first and primary point of contact to manage and nurture a portfolio of K-12 accounts to maximize satisfaction, retention, and growth. - Train and onboard new K-12 customers through the implementation process, ensuring a seamless post-sale transition. - Provide ongoing professional development to existing customers on new features and when they assign new contacts or expand usage of their program. - Organize and facilitate regular customer meetings to ensure a thorough understanding of the needs of each customer's online learning program; drive high levels of satisfaction through consultative recommendations. - Understand and proactively communicate student outcomes and recommend mitigation strategies to effectively address areas of concern. - Review account and usage data on a regular basis and ensure corresponding, tailored outreach to each customer. - Consistently engage with customers and uncover the "Whys?" behind their feedback to identify root causes and opportunities. - Communicate all product enhancements, technological updates, and other pertinent information to customers in a timely and professional manner. - Regularly monitor customer attrition risks; outline and document proactive solutions to minimize and mitigate flight risks within your assigned portfolio. - Manage difficult customer feedback with high levels of tact and diplomacy. - Build relationships by providing consistent value and fostering customer loyalty. - Maintain a clear understanding of customer contracts, including pricing, renewal details, and SLAs, through the company's CRM platform. - Demonstrate a clear understanding of all course offerings and technical requirements of the program. - Resolve customer issues promptly and ensure a positive customer experience. - Collect, evaluate, and act on customer data to inform relationship-building and enhancements. - Demonstrate the product to existing and prospective customers, as needed. - Travel to visit customers or attend conferences and trade shows, as needed. - Speak and present at trade shows and conferences, as needed. - Proactively identify customer needs and promote tailored solutions. - Educate customers on solution value through data-informed relationship building and communication. - Consult with customers on K-12 online learning best practices and Harris Digital Learning's solutions. - Encourage customers to expand their licensed products and services. - Develop relationships with key stakeholders and maintain a focus on business development from customer onboarding through renewal, in joint communication with assigned Sales personnel. - Participate in customer expansion projects, as assigned. - Collaborate with internal teams (e.g., Teaching Staff, Course Development, Sales & Marketing, Product and Software Development) to troubleshoot issues and propose enhancements. - Attend regular internal meetings and act as the customer representative to ensure that decisions made are customer-focused and data-informed. - Assist with customer requests to ensure messaging is consistent, timely, and aligned with each customer's needs. - Find a balance between customer needs that will drive revenue and retention, as well as keeping the best interest of Harris Digital Learning in mind. Qualifications - Experience in account management, customer success, and/or K-12 online learning. - Keen discernment for solutions that are beneficial to both the customer and Harris Digital Learning. - Excellent communication, negotiation, and interpersonal skills. - Strong listening and questioning skills to gain a strategic understanding of customer needs and challenges. - Ability to build relationships with educational leaders, including principals and superintendents. - Strong understanding of curriculum and instruction. - Familiarity with Microsoft Office (Excel, PowerPoint, Word, Outlook), Google Drive, and online technologies. - Ability to analyze data to measure account performance. - Experience using customer relationship management (CRM) systems or inbound marketing, sales, and customer service platforms. - Strong understanding of project and program management. - Proactive, organized, and adept at managing multiple accounts simultaneously. - High degree of flexibility and demonstrated ability to thrive in a fast-paced work environment. - Ability to work and think independently within a framework of best practices. - Excellent writing skills. Requirements - Bachelor's degree in education, business, or a related field with 5 to 7 years of experience in account management, customer success, or the online learning space. - Three to five years of working in a traditional (brick and mortar) or virtual school, OR previous experience in customer success or sales in an educational setting. - Experience facilitating or participating in an e-learning or online learning course preferred. Performance Metrics - Client Net Promoter Scores and feedback. - Customer retention and attrition risk mitigation within assigned portfolio. - Account growth (renewals, increased enrollments, and upsells). - Timely resolution of client concerns and issues. - Appropriate escalation of client issues. - Contribution to overall Harris Digital Learning revenue goals. Salary Salary range: $45,000 - $50,000 per year.

• Provide consistent coaching, feedback, and career development for Enterprise CSMs. • Partner with CSMs to execute retention strategies, identify opportunities for expansion, and deliver measurable business outcomes for customers. • Establish clear expectations, metrics, and operational rigor to ensure every CSM runs their business with precision and accountability. • Encourage experimentation and process innovation to improve efficiency, automation, and customer experience across the team. • Anticipate risks early and proactively guide resolution strategies, engaging with executives as needed to ensure alignment and partnership. • Set strategic priorities aligned with company OKRs. • Track and communicate progress through reporting and ongoing feedback loops. • Partner with Product, Sales, Onboarding, and Support teams to ensure a seamless customer journey and strong internal alignment. • Gather and synthesize customer feedback to influence product strategy and advocate for continuous improvement. • Recruit, onboard, and mentor top talent while maintaining a culture of passion, curiosity, and care.

Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Gainwell Technologies is seeking a Customer Engagement Manager (CEM) with strong ServiceNow experience to drive client engagement, service delivery excellence, and operational transparency across enterprise engagements. This role will serve as a strategic partner between business stakeholders and delivery teams, ensuring visibility into service performance, demand, and outcomes while supporting structured service management and continuous improvement. - Serve as the primary point of contact for clients and stakeholders, building strong relationships and ensuring alignment with business objectives. - Drive service delivery excellence by monitoring SLA/KPI performance and ensuring stability of ongoing operations. - Leverage ServiceNow ITSM dashboards and reporting to provide visibility into service performance and trends. - Enable structured demand management by ensuring all requests, changes, and enhancements follow standardized intake processes (e.g., ServiceNow SPM). - Provide stakeholders with clear visibility into backlog, priorities, and delivery timelines. - Partner with delivery, platform, and architecture teams to align demand, capacity, and execution plans. - Utilize ServiceNow CSM capabilities to enhance customer engagement, case management, and SLA transparency. - Support CMDB and service mapping initiatives to improve service visibility, impact analysis, and decision-making. - Lead governance forums, including operational reviews and executive updates, delivering data-driven insights. - Identify opportunities for cost optimization, efficiency improvements, and process standardization. - Drive continuous improvement initiatives across service management and customer experience. - Act as a bridge between business stakeholders and technical teams, ensuring clear communication and alignment. Qualifications - 8+ years of experience in Customer Engagement, Service Delivery, or Account Management. - Hands-on ServiceNow experience (required), including ITSM; exposure to SPM, CSM, and/or CMDB strongly preferred. - Proven ability to manage enterprise client relationships and stakeholder expectations. - Strong understanding of service delivery models, SLAs, KPIs, and operational governance. - Excellent communication, analytical, and problem-solving skills. Requirements - Opportunities to travel through your work (0-10%). - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - Company provided computer for work use. - For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - The use of AI during interviews is prohibited. - This position will accept applications until July 1, 2026. Benefits - The pay range for this position is $86,000 - $124,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Leadership and technical development academies to help build your skills and capabilities.

Role Description TreeHouse Foods is seeking a Senior Manager, Customer Business based remotely in Texas. This role is responsible for leading the end-to-end commercial relationship with assigned customers, with full accountability for customer performance, including revenue growth, margin expansion, forecast accuracy, and execution of strategic plans. Serving as the primary liaison between TreeHouse Foods and key customer stakeholders, this position will ensure customer satisfaction, deliver on customer scorecard metrics, and drive growth opportunities through data-driven insights and collaborative business planning. You’ll add value to this role by performing various functions including, but not limited to: - Serve as the senior point of contact for assigned customers, developing and maintaining strong, strategic relationships. - Lead the development and execution of customer-specific strategies that support annual operating plan (AOP) goals for revenue, margin, and share growth. - Manage customer communications, align expectations, and proactively address business needs in partnership with internal teams. - Resolve escalated customer issues by working cross-functionally with Customer Service, Supply Chain, and Operations teams. - Represent the voice of the customer internally, providing actionable insights and leading business unit engagement to drive long-term growth opportunities. - Ensure forecast accuracy and demand alignment through regular updates in Blue Yonder and other planning tools; develop and manage customer AOPs with Commercial Finance. - Collaborate with cross-functional teams to optimize product availability and minimize allocation risk. - Leverage internal and external data tools (Salesforce, Circana Unify+, SAP, BI platforms) to analyze performance, identify whitespace opportunities, and address SKU gaps. - Lead and/or support strategic projects as needed, contributing to broader commercial team objectives. Qualifications - Bachelor’s degree in Business, Finance, Marketing, or a related field required; MBA or advanced degree preferred. - Minimum 5 years of progressive experience in customer management, sales, or related commercial functions. - Experience in the retail grocery channel, including Topco, is required. - Proven track record of managing complex customer relationships and driving performance against sales and margin goals. - Strong business and financial acumen, with deep understanding of P&L, pricing strategy, and trade fund management. - Exceptional communication, negotiation, and presentation skills with the ability to influence across all levels. - Proficient in Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams), SAP, Circana Unify+, and other business intelligence tools. - Highly organized with the ability to manage multiple priorities, make data-driven decisions, and lead cross-functional collaboration. Benefits - Competitive compensation and benefits program with no waiting period – you’re eligible from your first day! - 401(k) program with 5% employer match and 100% vesting as soon as you enroll. - Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave, and 11 company holidays (including two floating holidays). - Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement, and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way. - An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. - Access to our wellness and employee assistance programs.