• Transform and scale engineering organization into a predictable, elite execution engine • Partner with product leadership to align technical capacity with product prioritization • Direct major enterprise initiatives, including modernization of the legacy codebase • Drive successful adoption of AI-assisted tooling across engineering and quality assurance teams • Transition the quality assurance framework from manual to automated testing • Optimize capacity allocation for innovation and ongoing maintenance • Deliver comprehensive codebase refactoring within specified timeframes

Role Description As the Engineering Manager, you will be the operational heartbeat of our engineering team. Reporting directly to the VP of Engineering (who owns technical vision, architecture, and macro-strategy), your sole focus will be execution, people management, and elite delivery metrics. You will directly manage and optimize a highly collaborative, globally distributed team of ~10 engineers spanning the USA, Canada, EU, UK, and China. This role is a balancing act: you will be responsible for keeping the long-term feature roadmap moving forward while simultaneously building the triage frameworks and incident response models needed to handle live logistics and supply chain systems. What You’ll Do - Drive Global Engineering Delivery: Take the technical roadmap defined by leadership, break it down, and execute across a fully distributed team. You own the sprint commitments, release cycles, and daily momentum across multiple time zones. - Balance Planned vs. Reactive Work: Establish clean frameworks to handle competing priorities. You will ensure the team maintains high feature velocity while cleanly carving out capacity for ad-hoc bug triage, prioritization, and resolution without blowing up the sprint. - Own Incident Management & On-Call: Define and run our real-time incident response processes. Because our logistics platform runs 24/7 across the globe, you will design sustainable, distributed on-call rotations and post-mortem cultures that drive down Time to Restore Service (MTTR). - Architect Asynchronous Workflows: Design, implement, and champion operational processes that minimize the need for real-time meetings. Ensure high-quality documentation, clear handoffs, and independent execution are core to how the team builds. - Own Delivery Metrics (DORA): Implement, track, and relentlessly optimize key delivery metrics. You will obsess over Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service to ensure a healthy, high-throughput pipeline. - Champion AI-Augmented Engineering: Standardize and optimize the team's usage of modern AI development tools (e.g., Cursor, Copilot, Claude Code). Drive development practices that balance rapid AI-assisted execution with rigorous code review, security guardrails, and codebase cleanliness. - Global People Management & Team Health: Actively manage, mentor, and coach a close-knit team of ~10 engineers. Conduct high-impact, flexible 1-on-1s, set clear performance expectations, and maintain a highly motivated, inclusive, and unified culture despite geographic distances. Qualifications - The Global Startup Operator: 2+ years of experience directly managing a team of ~10 software engineers, with a proven track record of successfully running globally distributed, asynchronous teams. - AI Fluency: You are an active user of modern AI development tools yourself and have a clear philosophy on how to lead a team utilizing them. You understand exactly where AI accelerates engineering and, crucially, where it introduces risk, tech debt, or quality issues. - Chaos Wrangler: Proven experience building triage systems for ad-hoc bugs and running real-time incident management for live, high-stakes production systems. - A Master of Async Communication: Exceptional written communication skills. You default to thorough documentation, clear ticketing, and public channels over ad-hoc calls. - Data-Driven Operator: You don't guess if a sprint went well; you use data. You have practical experience utilizing DORA metrics or similar frameworks to diagnose engineering bottlenecks and improve team velocity. - People-First Leader: You excel at the human side of management. You know how to cultivate psychological safety and prevent burnout. - Technical Grounding: While you won't be setting the architecture or writing production code daily, you have a strong engineering background. - Low Ego, High Alignment: You thrive in a partnership where you own execution and delivery, collaborating seamlessly with the VP of Engineering. Bonus Points (Nice-to-Haves) - Domain Expertise: Prior engineering management experience in Supply Chain, Logistics, or E-commerce verticals. - Integration Familiarity: Experience working with major e-commerce platforms (e.g., Shopify, WooCommerce) or complex cross-border shipping, tracking, and customs APIs. Benefits - Competitive salary + meaningful equity package. - Flexible, remote-first, and asynchronous-friendly work environment across multiple time zones across the world. - The chance to run a highly impactful, 24-hour engineering engine at a company disrupting global logistics.

Requisition Number: 2353973 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum Insight partners with payers, providers, governments and life sciences companies to simplify and enhance clinical, administrative and financial processes through software-enabled services and analytics, while advancing value-based care. Our differentiated products, technology insights, clinical expertise and analytics support the entire health system - ultimately delivering better experiences for consumers. Optum Insight Technology and Engineering is a critical function in Optum Insight driving the innovation and value we provide our customers and partners. This team is focused on products, solutions, platform / enabling capability development, product development lifecycle, engineering excellence and connectivity to Optum Technology. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Lead the operational support and maintenance of the Child Support application - Ensure system stability, performance, and compliance with CCWIS functional requirements - Act as the primary liaison between technical teams and client stakeholders - Manage incident resolution, change requests, and enhancement planning - Track and prioritize client issues, pain points, and service requests - Conduct regular service reviews and ensure adherence to SLAs - Collaborate with cross-functional teams to implement improvements and resolve issues - Maintain documentation related to system operations, configurations, and updates - Ensure data integrity, security, and privacy in accordance with federal and state regulations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Undergraduate degree or equivalent experience - 5+ years of experience in application management or support, preferably in public sector or child support systems - 5+ years of experience in client relationship management and stakeholder engagement - Experience with incident tracking tools, ticketing systems, and performance monitoring - Solid understanding of CCWIS functional requirements and federal guidelines - Solid knowledge of service management frameworks (e.g., ITIL) - Proven ability to analyze functional and technical issues and drive resolution Preferred Qualifications: - In-depth knowledge of Title IV-E claiming processes and related system functionality - Understanding of federal reporting requirements, including AFCARS (Adoption and Foster Care Analysis and Reporting System), NCANDS (National Child Abuse and Neglect Data System), and NYTD (National Youth in Transition Database) - Working knowledge of Youth Services programs and their operational needs - Understanding of Adult Protective Services (APS) and related system functionality - Proven excellent communication, documentation, and organizational skills - Proven solid problem-solving and decision-making abilities *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #BI-Hybrid

Role Description Manage a software engineering team delivering platform and data services, together with an associated legacy / sustaining-support team staffed by contractors. A hands-on engineering manager / senior tech-lead role accountable for day-to-day delivery, engineering quality, and people growth within a distributed, multi-time-zone organization, with a clear growth path. - Own day-to-day delivery of the team's platform and data services — including ingest, transformation, and replication work. - Manage legacy and sustaining-support work and the associated contractor team. - People management — hiring, performance, and growth for the team. - Coordinate with peer teams across regions to keep shared SDKs, contracts, and data models consistent. - Set sprint-level technical priorities and uphold delivery quality and engineering standards. - Lead the team's adoption of agentic-AI development and test tooling, and the monolith to microservices transition for its services. Qualifications - Bachelor’s or Master’s Degree or equivalent plus directly relevant experience. - 7+ years in software engineering, with 2+ years of people leadership or a strong tech-lead-to-manager trajectory. - Hands-on with data services and backend distributed systems on a cloud-native stack (Kubernetes, Go and/or .NET). - Experience with legacy / sustaining-support work and with managing contractor teams. - Strong collaboration in a distributed, cross-time-zone organization. Requirements - 5+ years applying AI/ML, including hands-on use and deployment of agentic AI in development and test workflows (AI-assisted coding, automated testing). - Strong container-based orchestration (Kubernetes): deployment, tuning, and model serving. - Delivery in rapid release cycles within a regulated environment (21 CFR Part 11 / GxP). - Hands-on decomposing legacy monoliths into microservices — specifically transforming workstation-based enterprise applications into containerized client-server web applications. Benefits - This job has a full time weekly schedule. - Includes the option to work remotely. - The full-time equivalent pay range for this position is $180,000.00 - $281,250.00/yr plus eligibility for bonus, stock and benefits. - Pay ranges are determined by role, level, and location. - Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. - During the hiring process, a recruiter can share more about the specific pay range for a preferred location.