Portless

• Drive Global Engineering Delivery by executing across a distributed team • Balance Planned vs. Reactive Work by establishing clean frameworks • Own Incident Management & On-Call • Architect Asynchronous Workflows to minimize real-time meetings • Own Delivery Metrics (DORA) • Champion AI-Augmented Engineering by optimizing team usage of AI tools • Global People Management & Team Health

Role Description As the Engineering Manager, you will be the operational heartbeat of our engineering team. Reporting directly to the VP of Engineering (who owns technical vision, architecture, and macro-strategy), your sole focus will be execution, people management, and elite delivery metrics. You will directly manage and optimize a highly collaborative, globally distributed team of ~10 engineers spanning the USA, Canada, EU, UK, and China. This role is a balancing act: you will be responsible for keeping the long-term feature roadmap moving forward while simultaneously building the triage frameworks and incident response models needed to handle live logistics and supply chain systems. What You’ll Do - Drive Global Engineering Delivery: Take the technical roadmap defined by leadership, break it down, and execute across a fully distributed team. You own the sprint commitments, release cycles, and daily momentum across multiple time zones. - Balance Planned vs. Reactive Work: Establish clean frameworks to handle competing priorities. You will ensure the team maintains high feature velocity while cleanly carving out capacity for ad-hoc bug triage, prioritization, and resolution without blowing up the sprint. - Own Incident Management & On-Call: Define and run our real-time incident response processes. Because our logistics platform runs 24/7 across the globe, you will design sustainable, distributed on-call rotations and post-mortem cultures that drive down Time to Restore Service (MTTR). - Architect Asynchronous Workflows: Design, implement, and champion operational processes that minimize the need for real-time meetings. Ensure high-quality documentation, clear handoffs, and independent execution are core to how the team builds. - Own Delivery Metrics (DORA): Implement, track, and relentlessly optimize key delivery metrics. You will obsess over Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service to ensure a healthy, high-throughput pipeline. - Champion AI-Augmented Engineering: Standardize and optimize the team's usage of modern AI development tools (e.g., Cursor, Copilot, Claude Code). Drive development practices that balance rapid AI-assisted execution with rigorous code review, security guardrails, and codebase cleanliness. - Global People Management & Team Health: Actively manage, mentor, and coach a close-knit team of ~10 engineers. Conduct high-impact, flexible 1-on-1s, set clear performance expectations, and maintain a highly motivated, inclusive, and unified culture despite geographic distances. Qualifications - The Global Startup Operator: 2+ years of experience directly managing a team of ~10 software engineers, with a proven track record of successfully running globally distributed, asynchronous teams. - AI Fluency: You are an active user of modern AI development tools yourself and have a clear philosophy on how to lead a team utilizing them. You understand exactly where AI accelerates engineering and, crucially, where it introduces risk, tech debt, or quality issues. - Chaos Wrangler: Proven experience building triage systems for ad-hoc bugs and running real-time incident management for live, high-stakes production systems. - A Master of Async Communication: Exceptional written communication skills. You default to thorough documentation, clear ticketing, and public channels over ad-hoc calls. - Data-Driven Operator: You don't guess if a sprint went well; you use data. You have practical experience utilizing DORA metrics or similar frameworks to diagnose engineering bottlenecks and improve team velocity. - People-First Leader: You excel at the human side of management. You know how to cultivate psychological safety and prevent burnout. - Technical Grounding: While you won't be setting the architecture or writing production code daily, you have a strong engineering background. - Low Ego, High Alignment: You thrive in a partnership where you own execution and delivery, collaborating seamlessly with the VP of Engineering. Bonus Points (Nice-to-Haves) - Domain Expertise: Prior engineering management experience in Supply Chain, Logistics, or E-commerce verticals. - Integration Familiarity: Experience working with major e-commerce platforms (e.g., Shopify, WooCommerce) or complex cross-border shipping, tracking, and customs APIs. Benefits - Competitive salary + meaningful equity package. - Flexible, remote-first, and asynchronous-friendly work environment across multiple time zones across the world. - The chance to run a highly impactful, 24-hour engineering engine at a company disrupting global logistics.

• Design and build AI-powered features across our B2B portal, internal tooling, and merchant-facing products — including LLM integrations, AI agents, and intelligent automations • Translate ambiguous business problems into well-scoped AI solutions, from prompt engineering and RAG pipelines to full agentic workflows • Build, evaluate, and iterate on AI systems using a rigorous experiment-driven approach — tracking quality, latency, and cost tradeoffs • Collaborate closely with product, operations, and engineering teams to identify high-leverage AI opportunities and deliver them end-to-end • Develop internal AI tooling and skill frameworks that empower non-technical teams to leverage AI in their daily workflows • Integrate with third-party AI APIs (Anthropic, OpenAI, etc.) and MCP-based tooling while maintaining security and reliability standards • Maintain observability over deployed AI systems — monitoring for regressions, prompt drift, and model performance degradation • Work independently in a remote environment with a strong sense of ownership and ability to ship with minimal oversight

Role Description At Portless, we specialize in global delivery solutions for SMBs and enterprise merchants, enabling businesses to ship direct-from-factory from manufacturing hubs like China to destinations worldwide. As an AI Engineer, you will own the design, development, and deployment of AI-powered systems that make our operations faster, our team smarter, and our merchants more successful — from intelligent automation and agentic workflows to LLM integrations embedded across our product and internal tooling. If you're passionate about building AI systems that create real business impact, thrive in fast-moving environments, and want to work at the intersection of logistics and cutting-edge AI, we'd love to meet you. - Design and build AI-powered features across our B2B portal, internal tooling, and merchant-facing products — including LLM integrations, AI agents, and intelligent automations - Translate ambiguous business problems into well-scoped AI solutions, from prompt engineering and RAG pipelines to full agentic workflows - Build, evaluate, and iterate on AI systems using a rigorous experiment-driven approach — tracking quality, latency, and cost tradeoffs - Collaborate closely with product, operations, and engineering teams to identify high-leverage AI opportunities and deliver them end-to-end - Develop internal AI tooling and skill frameworks that empower non-technical teams to leverage AI in their daily workflows - Integrate with third-party AI APIs (Anthropic, OpenAI, etc.) and MCP-based tooling while maintaining security and reliability standards - Maintain observability over deployed AI systems — monitoring for regressions, prompt drift, and model performance degradation - Work independently in a remote environment with a strong sense of ownership and ability to ship with minimal oversight Qualifications - 3+ years of software engineering experience, with at least 1–2 years focused on building production AI or ML systems - Hands-on experience with LLM APIs (Anthropic Claude, OpenAI GPT, etc.) and prompt engineering best practices - Strong programming skills in Python and/or TypeScript/JavaScript; comfortable building both backend services and lightweight frontend interfaces - Experience building RAG pipelines, embedding workflows, or agentic systems using frameworks like LangChain, LlamaIndex, or similar - Familiarity with vector databases (Pinecone, Weaviate, pgvector, etc.) and semantic search patterns - Experience working cross-functionally with non-technical stakeholders to scope and deliver AI projects - Proven ability to evaluate AI output quality and build evals/testing frameworks for LLM-based systems - Logistics, supply chain, or B2B SaaS experience is a strong plus - Experience with MCP (Model Context Protocol), AI agent orchestration, or multi-step tool-use workflows is a bonus

• Own our Marketing revenue by identifying and scaling marketing channels (such as outbound, SEM, or Events), building workflows, and partnering with others in the GTM team to make it happen • Automate for Scale by translating scrappy wins into repeatable workflows—lead scoring, routing, enrichment, nurture—together with the rest of marketing and RevOps. • Support launches by collaborating with the Product Marketing team to execute acquisition campaigns and hit targets owning launch and impact. • Drive cross-functional revenue initiatives partnering with Sales, Account Management, and Partnerships. Collect needs, ID solutions, and work to translate them into real-world execution • Track campaign & channel performance to uncover insights, and guide budget allocation to ensure we are maximizing impact and spend

- Lead the design and implementation of scalable and maintainable software architectures. - Drive technical strategy and define best practices for software development across engineering teams. - Mentor and guide engineers to enhance their professional growth and technical skills. - Collaborate with product management and stakeholders to create innovative software solutions that meet business needs. - Ensure the reliability, security, and performance of Portless’ software products. - Lead code reviews and promote high coding standards and quality assurance practices. - Evaluate and integrate new technologies and tools to improve efficiency and system capabilities. - Contribute to long-term planning and roadmap development aligned with company objectives.

Role Description Portless is seeking an experienced and visionary Staff Software Engineer to lead the development of advanced software solutions within our innovative logistics and supply chain platform. In this senior role, you will take ownership of complex technical projects, drive architectural decisions, and mentor engineering teams to deliver scalable, high-quality software. As a Staff Software Engineer, you will collaborate closely with cross-functional leaders to align technology strategy with business goals, ensuring that Portless stays at the forefront of logistics innovation. Your expertise in system design, performance optimization, and cutting-edge technologies will be instrumental in shaping the future of our platform. Join Portless and help us transform the way goods move through the supply chain with your leadership and technical excellence. Responsibilities - Lead the design and implementation of scalable and maintainable software architectures. - Drive technical strategy and define best practices for software development across engineering teams. - Mentor and guide engineers to enhance their professional growth and technical skills. - Collaborate with product management and stakeholders to create innovative software solutions that meet business needs. - Ensure the reliability, security, and performance of Portless’ software products. - Lead code reviews and promote high coding standards and quality assurance practices. - Evaluate and integrate new technologies and tools to improve efficiency and system capabilities. - Contribute to long-term planning and roadmap development aligned with company objectives. Qualifications - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. - Extensive experience (typically 7+ years) in software engineering with a proven track record in senior or lead engineering roles. - Project Minded. - Expert proficiency in programming languages (TypeScript, React, Javascript frameworks). - Strong architectural design skills and experience with distributed systems, microservices, and cloud platforms (AWS, Azure, etc.). - Experience leading and mentoring engineering teams. - Deep understanding of software development methodologies, including Agile and Scrum. - Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. - Strong communication and leadership abilities to influence technical and non-technical stakeholders.

• Lead the design and implementation of scalable and maintainable software architectures. • Drive technical strategy and define best practices for software development across engineering teams. • Mentor and guide engineers to enhance their professional growth and technical skills. • Collaborate with product management and stakeholders to create innovative software solutions that meet business needs. • Ensure the reliability, security, and performance of Portless’ software products. • Lead code reviews and promote high coding standards and quality assurance practices. • Evaluate and integrate new technologies and tools to improve efficiency and system capabilities. • Contribute to long-term planning and roadmap development aligned with company objectives.

About Portless Portless is a tech-enabled 3PL that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics. We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping. The Role We're building our outbound sales motion from the ground up, and you'll be one of the first BDRs to help define what great looks like at Portless. As a BDR, you'll be responsible for identifying, engaging, and qualifying DTC ecommerce brands that could benefit from our direct fulfillment model. You'll work closely with Account Executives to build pipeline across our SMB ($2M-$5M GMV), Mid-Market ($5M-$10M), and Enterprise ($10M-$25M) segments. This role is equal parts hunter and strategist. You'll need to be relentless about activity while also being thoughtful about who you're targeting and why. The best BDRs here won't just book meetings; they'll uncover pain points around inventory lead times, cash flow, and international expansion that set our AEs up to win. What You'll Do - Prospect and qualify net-new DTC brands through multi-channel outreach: cold calls, personalized emails, LinkedIn, and creative tactics. - Research target accounts to understand their fulfillment setup, product mix, and pain points before reaching out. - Partner with AEs to develop account strategies and ensure seamless handoffs. - Become an expert on Portless's platform, our competitive landscape, and the DTC fulfillment space. - Hit your numbers by consistently achieving monthly qualified pipeline targets. - Document everything in HubSpot with disciplined CRM hygiene so we can learn what's working. - Iterate with the team on messaging, targeting, and tactics as we refine our outbound playbook. What We're Looking For Must-haves: - 1-2+ years of outbound BDR/SDR experience in B2B SaaS or tech-enabled services. - Comfortable making 70+ calls per day and managing high-volume prospecting - Track record of hitting or exceeding quota in an outbound-heavy role. - Experience with sales tools like HubSpot, Lemlist, LinkedIn Sales Navigator, and ZoomInfo (or similar). - Clear, confident communicator who can articulate value to founders, operators, and supply chain decision-makers. - Self-starter who thrives in a remote environment without needing to be micromanaged. Nice-to-haves: - Experience selling to ecommerce, DTC, or retail brands. - Familiarity with logistics, supply chain, or 3PL industry. - Previous experience at a high-growth startup building a new sales motion. The intangibles we care about: - Coachable: You actively seek feedback and apply it fast. - Capable: Sales is a craft to be mastered, you care about doing so. - Resilient: You hear "no" 70 times and still bring energy to call 71. - Driven: You’re motivated by achievement and like to compete. - Low-Ego: If you aren’t a team player you will fail here. Why Portless You'll help build something: This isn't a plug-and-play BDR seat. You'll help shape the outbound playbook, define what "qualified" means, and influence how we go to market. Coaching culture: Our sales team operates on a "One Thing" coaching philosophy: focused, actionable feedback every week to help you improve. Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated. Compensation & Benefits: - Base salary: $60,000 - OTE: $120,000 (uncapped commission) - Equity - Full benefits - Remote-first with occasional team onsites

About Portless Portless is a tech-enabled 3PL that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics. We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping. The Role We're building our outbound sales motion from the ground up, and you'll be one of the first BDRs to help define what great looks like at Portless. As a BDR, you'll be responsible for identifying, engaging, and qualifying DTC ecommerce brands that could benefit from our direct fulfillment model. You'll work closely with Account Executives to build pipeline across our SMB ($2M-$5M GMV), Mid-Market ($5M-$10M), and Enterprise ($10M-$25M) segments. This role is equal parts hunter and strategist. You'll need to be relentless about activity while also being thoughtful about who you're targeting and why. The best BDRs here won't just book meetings; they'll uncover pain points around inventory lead times, cash flow, and international expansion that set our AEs up to win. What You'll Do - Prospect and qualify net-new DTC brands through multi-channel outreach: cold calls, personalized emails, LinkedIn, and creative tactics. - Research target accounts to understand their fulfillment setup, product mix, and pain points before reaching out. - Partner with AEs to develop account strategies and ensure seamless handoffs. - Become an expert on Portless's platform, our competitive landscape, and the DTC fulfillment space. - Hit your numbers by consistently achieving monthly qualified pipeline targets. - Document everything in HubSpot with disciplined CRM hygiene so we can learn what's working. - Iterate with the team on messaging, targeting, and tactics as we refine our outbound playbook. What We're Looking For Must-haves: - 1-2+ years of outbound BDR/SDR experience in B2B SaaS or tech-enabled services. - Comfortable making 70+ calls per day and managing high-volume prospecting - Track record of hitting or exceeding quota in an outbound-heavy role. - Experience with sales tools like HubSpot, Lemlist, LinkedIn Sales Navigator, and ZoomInfo (or similar). - Clear, confident communicator who can articulate value to founders, operators, and supply chain decision-makers. - Self-starter who thrives in a remote environment without needing to be micromanaged. Nice-to-haves: - Experience selling to ecommerce, DTC, or retail brands. - Familiarity with logistics, supply chain, or 3PL industry. - Previous experience at a high-growth startup building a new sales motion. The intangibles we care about: - Coachable: You actively seek feedback and apply it fast. - Capable: Sales is a craft to be mastered, you care about doing so. - Resilient: You hear "no" 70 times and still bring energy to call 71. - Driven: You’re motivated by achievement and like to compete. - Low-Ego: If you aren’t a team player you will fail here. Why Portless You'll help build something: This isn't a plug-and-play BDR seat. You'll help shape the outbound playbook, define what "qualified" means, and influence how we go to market. Coaching culture: Our sales team operates on a "One Thing" coaching philosophy: focused, actionable feedback every week to help you improve. Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated. Compensation & Benefits: - Base salary: $60,000 - OTE: $120,000 (uncapped commission) - Equity - Full benefits - Remote-first with occasional team onsites