Requisition Number: 2353973 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Optum Insight partners with payers, providers, governments and life sciences companies to simplify and enhance clinical, administrative and financial processes through software-enabled services and analytics, while advancing value-based care. Our differentiated products, technology insights, clinical expertise and analytics support the entire health system - ultimately delivering better experiences for consumers. Optum Insight Technology and Engineering is a critical function in Optum Insight driving the innovation and value we provide our customers and partners. This team is focused on products, solutions, platform / enabling capability development, product development lifecycle, engineering excellence and connectivity to Optum Technology. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Lead the operational support and maintenance of the Child Support application - Ensure system stability, performance, and compliance with CCWIS functional requirements - Act as the primary liaison between technical teams and client stakeholders - Manage incident resolution, change requests, and enhancement planning - Track and prioritize client issues, pain points, and service requests - Conduct regular service reviews and ensure adherence to SLAs - Collaborate with cross-functional teams to implement improvements and resolve issues - Maintain documentation related to system operations, configurations, and updates - Ensure data integrity, security, and privacy in accordance with federal and state regulations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Undergraduate degree or equivalent experience - 5+ years of experience in application management or support, preferably in public sector or child support systems - 5+ years of experience in client relationship management and stakeholder engagement - Experience with incident tracking tools, ticketing systems, and performance monitoring - Solid understanding of CCWIS functional requirements and federal guidelines - Solid knowledge of service management frameworks (e.g., ITIL) - Proven ability to analyze functional and technical issues and drive resolution Preferred Qualifications: - In-depth knowledge of Title IV-E claiming processes and related system functionality - Understanding of federal reporting requirements, including AFCARS (Adoption and Foster Care Analysis and Reporting System), NCANDS (National Child Abuse and Neglect Data System), and NYTD (National Youth in Transition Database) - Working knowledge of Youth Services programs and their operational needs - Understanding of Adult Protective Services (APS) and related system functionality - Proven excellent communication, documentation, and organizational skills - Proven solid problem-solving and decision-making abilities *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #BI-Hybrid

• Own the technical strategy and architecture for the POS Application Platform, acting as the domain CTO for everything that runs on our POS devices. • Build and govern the four core platform pillars across the organisation: developer experience (tools, libraries, SDKs), platform reliability (observability, uptime, quality standards), foundational frameworks (architecture, coding standards, testing and release pipelines), and squad adoption (driving uptake of platform tooling across all embedded POS engineers). • Define and enforce engineering standards across all POS device types and OEM manufacturers, ensuring architectural consistency and quality across a heterogeneous device fleet. • Functionally lead POS engineers embedded across Payments, Onboarding, VAS, Savings, and Loans squads — setting the bar for engineering quality and providing the platform layer above all of them. • Own POS observability end-to-end: monitoring, alerting, and incident response frameworks that ensure platform health across all devices and squads. • Drive the architecture for how Moniepoint supports multiple POS device types, including defining how new devices are onboarded, governed, and integrated with the platform. • Collaborate with OEM partners and the POS hardware team when new device types are introduced, ensuring the application layer is ready to support them from day one. • Write and review code directly — this role expects 40 to 60 percent hands-on engineering time. You will set the technical standard, not just the technical direction. • Build and scale the POS platform team, including hiring, mentoring, and structuring for growth as the platform expands internationally. • Translate platform decisions into business impact, working closely with Product, Payments, and Business leadership across markets. • Establish and continuously improve engineering processes, tooling standards, CI/CD pipelines, and developer productivity metrics across the POS engineering community.

• Manage, mentor, and inspire a team of engineers (up to Staff level) to deliver high-quality software solutions. • Build a collaborative and high-performing team culture focused on accountability, innovation, and excellence. • Conduct regular performance evaluations, provide actionable feedback, and foster career growth opportunities for team members. • Define the team’s vision and roadmap, aligning with organizational goals and priorities. • Partner with product managers and stakeholders to clarify business requirements and translate them into actionable engineering projects. Ensure the execution of major upcoming initiatives. • Work with Principal Engineers to develop scalable and reliable software solutions. • Proactively identify and mitigate technical risks, addressing software architecture deficiencies and long-term risks. • Establish and maintain best practices for development, testing, and operational workflows. • Partner with product managers, stakeholders, and other engineering leaders to ensure alignment across teams and domains. • Influence overlapping business/technology areas to reduce inefficiencies and improve delivery speed. • Act as the primary representative of your teams to senior leadership, customers, and stakeholders.

• Join the EVCI development team, which builds state-of-the-art energy management solutions focused on optimizing energy consumption at charging stations across Europe. • The team is responsible for creating the EVCI product at gridX, working on two major components: on the gridBox, our local controller, we integrate rule-based approaches and advanced optimization techniques to provide smart charging solutions for operators of EV charging stations serving public parking, fast-charging, and logistics customers. • In addition, we own backend components that enable configuration, cloud EMS integrations, and interfaces for our admin dashboard. • As Engineering Manager / Team Lead – EV Charging Infrastructure, you will combine hands-on engineering with people leadership. • We envision a 70/30 split between individual contribution and leadership responsibilities, giving you the opportunity to stay close to the technology while helping your team grow.