• Schedule and lead customer meetings, both in-person and virtual, to present new products, business updates, and growth opportunities. • Review customer inventory levels and identify gaps, opportunities, and assortment needs. • Prepare customized presentations, sales reports, and product samples to support customer discussions. • Reconnect regularly with inactive, new, and key customers to strengthen relationships and drive business growth. • Maintain ongoing communication with customers to support satisfaction and long-term partnership development. • Manage the quote process in partnership with the VP of ROC Sales, including item setup, customer portals, required forms, and import documentation. • Resolve customer issues related to inventory, backorders, shipping delays, damages, and purchase orders. • Support the onboarding of new customers and products, including system setup, portal management, training, and website content coordination. • Work closely with Accounting on overdue invoices, chargebacks, promotional activity, and account maintenance. • Review and communicate opportunity-buy inventory opportunities with relevant customers. • Update forecasting and monitor inventory changes to ensure product availability and support customer demand. • Communicate regularly with internal teams regarding inventory levels, forecasts, labeling requirements, shortages, and warehouse-related issues. • Review customer timelines and planning calendars to proactively address business needs. • Analyze ordering trends, inventory performance, and lost sales opportunities resulting from out-of-stock situations. • Review retailer scorecards and collaborate with ordering and logistics teams to identify and implement improvements. • Coordinate trade show preparation, including product selection, sample management, booth planning, marketing coordination, shipping, and logistics. • Follow up on trade show opportunities, customer discussions, inventory concerns, and new business initiatives. • Support ongoing business development efforts by identifying opportunities to expand sales and improve customer performance. • Analyze customer performance reports and discuss business trends, opportunities, and concerns with buyers when appropriate. • Review account performance, successes, challenges, and areas for improvement. • Identify recurring customer or operational issues and communicate recommendations and solutions to management. • Contribute ideas and strategies that support long-term sales growth, operational efficiency, and customer satisfaction.

Founded in 1999, MT Newswires is a globally recognized provider of real-time financial and economic news, delivering exclusive, high-value content to major financial institutions and trading platforms. The company's coverage includes equities, fixed income, commodities, currencies, economic data, and geopolitical developments across North America, Europe, the Middle East, and Asia. Trusted by top-tier trading and financial research platforms, MT Newswires is known for delivering timely and actionable insights that drive informed decision-making in the financial industry. Role Description This is a full-time remote role for a Sales Director Key Accounts. The role involves managing and growing relationships with key accounts and partnerships, driving revenue growth through business development and strategic planning, and collaborating with internal teams to ensure customer satisfaction. Additional responsibilities include overseeing sales operations and implementing sales strategies to meet organizational goals. Qualifications - Demonstrated experience in Sales, with a proven ability to meet or exceed revenue targets - Proficiency in Sales Operations and strategic sales planning - Strong skills in Customer Service and account relationship management - Experience in Team Management, including leadership and mentorship abilities - Solid background in Business Development, identifying opportunities for growth and expansion - Excellent communication, negotiation, and organizational skills - Familiarity with financial services or capital markets is a plus - Bachelor's degree in Business, Finance, or a related field preferred

Role Description We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you. - Generating new opportunities across EMEA using outbound tactics (email sequences, LinkedIn, cold calling etc.) - Identifying, targeting and nurturing potential outbound opportunities - Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with - Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need - Taking accurate and detailed notes in our CRM - Working collaboratively with sales, marketing and product to utilize the insights you learn from prospects to make process and product improvements Qualifications - 6-12 months experience in B2B tech sales as an SDR/BDR - Experience cold calling and outbound sales - High level of proficiency in the English language, both written and spoken - Ability to give and receive feedback – you will collaborate with our sales and marketing teams to drive process improvements - High energy and willingness to learn - The role is fully remote, so we require employees to have a remote setup (don’t worry if you don’t, we help with this!) Requirements - 1yr+ B2B SaaS experience - Domain experience in cybersecurity or supply chain information risk - Experience with Hubspot, Outreach.io, or other CRM software/Sales Engagement - Familiarity with tools such as Lusha, Zoominfo & Sales Navigator is a big plus Benefits - Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being - WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard - $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance - Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries - 18 weeks paid Parental Leave: Irrespective of parenting role - Personal Leave Allowance: This includes sick & carer’s leave - Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance - Top-spec hardware: All team members will be provided with top-spec laptops for their role - Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

• Order Management & Issue Resolution: Process order modifications, change requests, delivery updates, and post‑booking corrections in the ERP system (e.g., SAP). • Investigate and resolve issues related to shipping delays, pricing discrepancies, material shortages, mis‑ships, or product configuration concerns. • Customer & Sales Support: Serve as the primary point of contact for questions that arise after order entry, including order status, delivery milestones, and invoice-related concerns. • Fulfillment & Coordination: Monitor order progress from booking through shipment and delivery; proactively identify risks or delays. • Documentation, Systems & Compliance: Maintain accurate order files, customer communications, and fulfillment documentation.