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Analista Frontdesk, Junior

AnalystAnalystFull TimeRemoteJuniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Junior

Portuguese

Job Description

Analista Frontdesk, Junior

SEIDOR

• Atuar em atividades de sustentação (AMS), realizando recepção, triagem, priorização e encaminhamento de chamados aos consultores; • Acompanhar o ciclo de vida dos tickets, realizando follow-up diário e garantindo evolução dos atendimentos; • Facilitar a comunicação entre clientes e consultores, apoiando resolução de impedimentos e alinhamentos operacionais; • Organizar reuniões, grupos de trabalho e interações necessárias para tratativa dos chamados; • Atualizar clientes sobre status, priorização e previsão de atendimento dos tickets; • Apoiar o Gerente de Serviços em atividades administrativas da squad, incluindo controle e liberação de horas; • Atuar como primeiro ponto de contato para priorização e direcionamento de demandas dos clientes.

Job Requirements

  • Experiência com recepção, triagem, priorização e encaminhamento de chamados;
  • Acompanhamento do ciclo de vida de tickets e realização de follow-up diário;
  • Facilidade na comunicação entre clientes e consultores;
  • Experiência no apoio à resolução de impedimentos e alinhamentos operacionais;
  • Organização de reuniões, grupos de trabalho e interações para tratativa de chamados;
  • Atualização de clientes sobre status, priorização e previsão de atendimento dos tickets;
  • Apoio ao Gerente de Serviços em atividades administrativas da squad;
  • Controle e liberação de horas;
  • Atuação como primeiro ponto de contato para priorização e direcionamento de demandas dos clientes.

Benefits

  • 🏥 Assistência Médica: Cuidados com a saúde sempre! 🌟
  • 😁 Assistência Odontológica: Sorriso saudável garantido! 😄
  • 🍽️ Vale Alimentação/Refeição: Refeições sem preocupações! 🥗🍔
  • 🛡️ Seguro de Vida: Tranquilidade e segurança para a família! ❤️
  • 👶 Auxílio Creche: Apoio para o cuidado dos pequenos! 👼
  • 👧 Auxílio Filhos PCD: Cuidado para filhos com necessidades especiais. 💖
  • 💰 PLR Anual: Participação nos lucros como reconhecimento! 🎉

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