SEIDOR

• Atuar com SAP MII Sênior em sustentação e melhorias voltadas à manufatura • Integração industrial e chão de fábrica • Soluções de monitoramento operacional

• Participate in the implementation of the SAP Cash Management solution • Gather requirements and support the definition of financial processes • Configure and integrate SAP FI module functionalities related to cash management • Support testing, user acceptance (UAT), documentation, and user support • Work closely with functional and business teams throughout the project.

• Execute outbound and inbound demand-generation activities, including proactive prospecting, lead qualification, and opportunity development; • Identify and engage technology and business decision-makers in strategic accounts; • Understand customers' challenges and connect opportunities to Seidor's Cloud Services solutions; • Deliver commercial presentations and collaborate with Account Managers to develop value propositions related to cloud solutions, digital transformation, and technology modernization; • Work closely with sales, marketing, and technical specialists to advance opportunities; • Manage and track the sales pipeline using Salesforce or an equivalent CRM; • Meet activity, pipeline generation, and opportunity qualification targets; • Contribute to continuous improvement of demand-generation processes and commercial intelligence; • Maintain up-to-date knowledge of trends in cloud computing, AI, security, and the multicloud ecosystem;

• Gerenciar a operação da squad, garantindo padronização de atendimento, fluxos, metodologias e documentações; • Realizar gestão da fila de chamados, acompanhando distribuição, performance operacional e financeira dos atendimentos; • Monitorar indicadores como SLA, aging, interações, horas gastas e status dos tickets; • Recepcionar, triar e direcionar chamados aos consultores conforme disponibilidade e criticidade; • Atuar no acompanhamento diário dos atendimentos, promovendo alinhamentos entre cliente e consultores; • Apoiar resolução de acessos e ferramentas (VPN, SAP, LiveOps e ITSM), além da integração entre sistemas do cliente e da Seidor; • Apoiar onboarding de novos recursos e participar de reuniões operacionais e de tratativas críticas.

• Work on implementation, enhancement and support projects for the SAP Convergent Invoicing (CI) module • Receive internal training and development • Support analysis of requirements related to billing processes, accounting postings, taxation and integration with external systems (customer portals, public authorities such as municipal governments) • Assist in configuring billing rules, payment terms, taxes, revenue and tax postings, among other settings • Participate in testing and client acceptance (homologation) • Support the team in analyzing billing errors

• Atuar como Consultor(a) SAP BRIM, com foco no módulo Subscription Order Management (SOM); • Participar de treinamentos e capacitação na solução SAP BRIM; • Atuar em projetos de implementação e evolução de soluções de billing e monetização de serviços; • Realizar análise de requisitos, configuração e suporte funcional dos processos; • Apoiar empresas com modelos de negócio baseados em assinatura, consumo e serviços recorrentes.

• Work on implementation and rollout projects for the SAP SuccessFactors Learning (LMS) module • Lead requirements-gathering workshops • Perform configuration and parameterization of the Learning module • Prepare documentation and support materials, and deliver training • Support testing (SIT/UAT) and go-live activities

• Projects and support • Opportunity to help humanize the world through technology

• Work with SAP Emarsys Customer Engagement, managing omnichannel campaigns and journeys; • Translate business requirements into automation, segmentation and campaign personalization strategies; • Configure Emarsys features, including Automations/Journeys, email, SMS, push, web and social ads; • Work on integrations with SAP S/4HANA/ECC, SAP Commerce Cloud, CDPs and other data sources; • Participate in the design and monitoring of integrations via SAP CPI (Cloud Integration); • Support the definition of data models, marketing KPIs and campaign optimization; • Support pre-sales activities, assisting with demos, workshops and technical/commercial proposals.

• Provide AMS support for the Employee Central (EC) module of SAP SuccessFactors • Receive, analyze and resolve user tickets/incidents • Implement system improvements and configurations • Troubleshoot integrations and business processes • Document solutions, fixes and customizations performed • Assist with SuccessFactors release updates and rollouts • Guide and train end users as needed • Collaborate with internal teams and clients to understand requirements • Ensure HR processes adhere to SAP standards