• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem • Troubleshoots product and training related questions • Support and training are provided to clients via phone, email, and live chat • Document the issue in Salesforce and offering a resolution

• Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives • Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients • Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration • Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes • Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights • Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities • Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys • Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.

• Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels • Anticipate the customer needs and take action to manage the process to full resolution • Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims • Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers • Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols • Identify and address customer concerns, complaints, and disputes with empathy and professionalism • Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions • Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience • Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times.

PRIMARY DUTIES/KEY RESPONSIBILITES - Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). - Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, company software, or other vendor integration points. - Provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. - Apply appropriate security tools or processes to assess customer records or other electronic information. - Document customer inquiries, status, and resolution. - Work across teams when needed and follow up with customers to resolve issues satisfactorily. - Provide effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. - Perform related duties as assigned by the supervisor. REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS - High School Diploma/GED and 3 years' experience in a related field. - OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; - OR 5 years' experience in a related field - Schedule - must have flexibility to work evenings, weekends, holidays as required. - Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. - Understand foundational levels of computers and technology; internet, email. - Excellent oral and written communications skills, particularly in a phone or email context. - Experience working in a contact center metrics driven environment. - Strong communication skills and basic computer knowledge. - Ability to operate under tight pressure. - Experience working in the automotive industry preferred. - Bilingual English-Spanish is preferred USD 18.17 - 27.31 per hour Compensation: Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets