• Oversee the performance of the online arm of Write Edge • Support day-to-day operations and administrative duties • Ensure safety and appropriate behaviour of students • Address and manage staff complaints and enquiries • Train and manage new staff in customer support • Organise and conduct online open houses • Ensure smooth running of online classes and troubleshooting

• Act as centre manager of the Online arm at Write Edge Singapore, overseeing the performance of our online arm and delivering exceptional parent and student experience. • Support the Teaching Team (Deployment, Timetabling, Relief Teaching). • Perform a variety of administrative duties in support of the day-to-day operations. • Ensure the safety and appropriate behaviour of students at the centre. • Address and manage staff complaints, registration, withdrawal matters. • Train and manage new staff in both customer support and ground operations. • Organise and conduct online open houses on weekends. • Ensure smooth running of online classes on Zoom (online student onboarding, troubleshooting technical issues). • Attend to incoming phone/WhatsApp/email enquiries and proactively build, maintain and enhance relationships with students and parents over online platforms.

• Provides first-level technical support to the company for user inquiries and system security. • Assists users with log-on problems, reinstating revoked security, and changes in access privileges. • Troubleshoots system errors and lockups, and answers how-to system security questions. • Routes second-level system questions to the appropriate individual/department. • Processes all mainframe security requests and purchase approval security requests. • Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.

• Provide quality customer service and professional expert advice to clients • Proactively conduct renewal reviews to ensure customer retention targets are met • Handle outbound calls to existing clients for renewal review as necessary • Liaison with insurers, building and maintaining relationships • Administer, support and complete policy changes within our company partner’s portals and websites • Review policies and make recommendations as required • Adhere to the underwriting criteria set out by our broker partners • Coordinate and follow up on client documents • Respond to incoming calls and service customer needs • Give claims advice to clients, report claims, follow up on claims • Strong Ability to multitask, prioritize, and manage time effectively