• Provides first-level technical support to the company for user inquiries and system security. • Assists users with log-on problems, reinstating revoked security, and changes in access privileges. • Troubleshoots system errors and lockups, and answers how-to system security questions. • Routes second-level system questions to the appropriate individual/department. • Processes all mainframe security requests and purchase approval security requests. • Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.

• Provide quality customer service and professional expert advice to clients • Proactively conduct renewal reviews to ensure customer retention targets are met • Handle outbound calls to existing clients for renewal review as necessary • Liaison with insurers, building and maintaining relationships • Administer, support and complete policy changes within our company partner’s portals and websites • Review policies and make recommendations as required • Adhere to the underwriting criteria set out by our broker partners • Coordinate and follow up on client documents • Respond to incoming calls and service customer needs • Give claims advice to clients, report claims, follow up on claims • Strong Ability to multitask, prioritize, and manage time effectively

• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem • Troubleshoots product and training related questions • Support and training are provided to clients via phone, email, and live chat • Document the issue in Salesforce and offering a resolution

• Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives • Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients • Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration • Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes • Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights • Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities • Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys • Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives.