Net Health

• Cultivate and maintain relationships with assigned customers, focusing on satisfaction, product utilization, and retention • Assist in articulating client ROI and adoption insights during customer lifecycle milestones • Collaborate to support product onboarding and workflow optimization • Monitor usage data and provide consultative recommendations for improvement • Facilitate regular customer check-ins, strategic reviews, and alignment touchpoints • Identify potential expansion opportunities and partner with Sales on qualification • Serve as a liaison between clients and internal teams to ensure timely issue resolution • Encourage client participation in webinars, feedback forums, and community engagement • Maintain current knowledge of assigned clients' business goals and align Net Health solutions accordingly • Participate in internal reviews to share client progress and strategic needs • Support compliance monitoring across licenses and service agreements

• Conduct modeling and data analysis to support analytics, BI, and AI-enabled solutions. • Report to the Manager of Enterprise Data. • Partner with leaders across the Center of Excellence and Business Units. • Design, build, and document semantic and medallion models for BI dashboards and AI tools. • Advocate for data-driven culture by publishing data sources and building knowledge resources. • Analyze results to ensure data integrity and help improve data governance processes. • Collaborate on testing and documentation standards for model development. • Capture business rules and data quality requirements. • Partner to audit key dashboards in Tableau and Streamlit. • Participate in Agile/Scrum processes for solutions development. • Research new tools and practices for data systems effectiveness.

• Analyze and resolve issues for clients using department guidelines and timeframes • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services. • Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues. • Research required information using available resources. • Provide internal feedback to resolve issues and/or enhance product based on client. • Provide support for a suite of software applications. • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures. • Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures. • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers. • Follow up and make scheduled call backs to clients where necessary. • Participate in regularly scheduled internal training on Net Health products.

• Provide remote monitoring services to help support patients as they progress through their home-exercise therapy program • Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform • Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic • Maintain necessary records and notes while providing remote monitoring • Assist with improving processes and functionality of the platform • Organize and manage a caseload while staying efficient

• Develop reusable reference architectures and patterns for compute and storage • Design patterns for resilient data and service backends • Own the Azure landing zone and subscription governance patterns • Define and own the GitOps and continuous delivery strategy • Serve as the authoritative Terraform practitioner • Own the Azure DevOps multi-stage YAML pipeline standards • Build and maintain platform automation tooling in PowerShell and Azure CLI • Own the patterns and platform for container and application hosting • Develop platform observability patterns and tooling • Implement platform security guardrails • Contribute to cost management • Own quality and discoverability of the platform documentation ecosystem

• Provide remote monitoring services to help support patients • Direct and assist users in therapeutic exercise • Provide ongoing feedback to the evaluating clinician • Maintain necessary records and notes while providing remote monitoring • Organize and manage a caseload while staying efficient

• Provide remote monitoring services to support patients' home-exercise therapy program • Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training • Provide ongoing feedback to the evaluating clinician on patient progress • Maintain necessary records and notes while providing remote monitoring • Assist with improving processes and functionality of the platform • Organize and manage a caseload while staying efficient

Role Description As a Care Navigator, you will be an invaluable member of our team, ready and eager to make an impact internally and to patients we serve. You will support patient success by identifying the needs and challenges patients have and help to assist in implementing interventions to guide new thinking and create behavior change. We’re looking for an entrepreneurial individual to best serve our clients and patients, utilizing methodologies to support your patients through their recovery while developing trusting relationships. The ideal candidate is process-focused and eager to make an impact on lives to support musculoskeletal health. You must be equal parts self-starter and team player. We are seeking a passionate candidate with expertise in engaging and supporting users to achieve their health goals, who is interested in taking on an impactful role at a young and quickly growing startup in the healthcare industry. Responsibilities - Provide remote monitoring services to help support patients as they progress through their home-exercise therapy program. - Direct and assist users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform. - Provide ongoing feedback to the evaluating clinician on patient progress outside of the clinic. - Maintain necessary records and notes while providing remote monitoring. - Assist with improving processes and functionality of the platform. - Organize and manage a caseload while staying efficient. Qualifications - As a PTA, you are naturally empathetic, friendly, and love what you do! - 2+ years of experience in musculoskeletal health is a plus. - Graduated from an accredited physical therapy program. - Active PTA license in a compact state ( https://www.ptcompact.org/ ). - Tech Savvy - thrive in a multi-platform environment, comfortably switching between systems (EHR, messaging, scheduling) without missing a beat. - Experience in behavioral modification; Health Coach Certification is a plus. - Excellent communication skills, interpersonal, and presentation skills, and an ability to collect and present meaningful data to drive decisions. - Strong relationship-building and listening skills. - Demonstrated patient focus; a genuine passion for the user and their experience. - Ability to multi-task and manage various types of users. - Ability to work independently with limited supervision. - The flexibility and agility to work cross-functionally in a fast-paced environment. - The ability to influence change and bring enthusiasm and excitement to the workplace. - Independent and proactive work style; quick, flexible thinking; and an open, inquisitive approach. - Eager to make an impact at a young company addressing an important problem. - Passion for health and wellness. Requirements - Hourly Salary Range: $20.80 - $26.00 + up to a 12% ICP. Benefits - #WorkFromAnywhere - #UnlimitedPTO - #ComprehensiveBenefitsPackage - #EmployeeResourceGroups - #CasualDressCode - #PrioritizedEmployeeWellness - #DiversityAndInclusion - #AVoice - #NewHireSupport - #CareerDevelopment - #EducationalAssistance - #EmployeeReferralBonus - #ProgressiveParentalLeave Company Description A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties.

Role Description As a Care Navigator, you will be an invaluable member of our team, ready and eager to make an impact internally and to patients we serve. You will support patient success by: - Identifying the needs and challenges patients have. - Assisting in implementing interventions to guide new thinking and create behavior change. - Providing remote monitoring services to help support patients as they progress through their home-exercise therapy program. - Directing and assisting users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform. - Providing ongoing feedback to the evaluating clinician on patient progress outside of the clinic. - Maintaining necessary records and notes while providing remote monitoring. - Assisting with improving processes and functionality of the platform. - Organizing and managing a caseload while staying efficient. Qualifications - 2+ years of experience in musculoskeletal health is a plus. - Graduated from an accredited physical therapy program. - Active PT license in a compact state (https://www.ptcompact.org/). - Tech Savvy - thrive in a multi-platform environment, comfortably switching between systems (EHR, messaging, scheduling) without missing a beat. - Experience in behavioral modification; Health Coach Certification is a plus. - Excellent communication skills, interpersonal, and presentation skills. - Strong relationship-building and listening skills. - Demonstrated patient focus; a genuine passion for the user and their experience. - Ability to multi-task and manage various types of users. - Ability to work independently with limited supervision. - The flexibility and agility to work cross-functionally in a fast-paced environment. - The ability to influence change and bring enthusiasm and excitement to the workplace. - Independent and proactive work style; quick, flexible thinking; and an open, inquisitive approach. - Eager to make an impact at a young company addressing an important problem. - Passion for health and wellness. Requirements - As a PT, you are naturally empathetic, friendly, and love what you do! Benefits - Work-from-anywhere environment. - Unlimited PTO. - Comprehensive benefits package. - Employee resource groups. - Casual dress code. - Prioritized employee wellness. - Diversity and inclusion initiatives. - A voice in the workplace. - New hire support. - Career development opportunities. - Educational assistance. - Employee referral bonus. - Progressive parental leave. Company Description Limber Health, a business unit of Net Health, is a high-growth and profitable company that helps caregivers harness data for human health. We honor and respect the needs of our Net Health family and staff, offering a welcoming and collaborative culture paired with progressive benefits.

Role Description As a Care Navigator, you will be an invaluable member of our team, ready and eager to make an impact internally and to patients we serve. You will support patient success by: - Identifying the needs and challenges patients have and assisting in implementing interventions to guide new thinking and create behavior change. - Providing remote monitoring services to help support patients as they progress through their home-exercise therapy program. - Directing and assisting users in therapeutic exercise, neuromuscular re-education, and functional training through our technology platform. - Providing ongoing feedback to the evaluating clinician on patient progress outside of the clinic. - Maintaining necessary records and notes while providing remote monitoring. - Assisting with improving processes and functionality of the platform. - Organizing and managing a caseload while staying efficient. Qualifications - 2+ years of experience in musculoskeletal health is a plus. - Graduated from an accredited physical therapy program. - Active PT license in a compact state (https://www.ptcompact.org/). - Tech Savvy - thrive in a multi-platform environment, comfortably switching between systems (EHR, messaging, scheduling) without missing a beat. - Experience in behavioral modification; Health Coach Certification is a plus. - Excellent communication skills, interpersonal, and presentation skills, and an ability to collect and present meaningful data to drive decisions. - Strong relationship-building and listening skills. - Demonstrated patient focus; a genuine passion for the user and their experience. - Ability to multi-task and manage various types of users. - Ability to work independently with limited supervision. - The flexibility and agility to work cross-functionally in a fast-paced environment. - The ability to influence change and bring enthusiasm and excitement to the workplace. - Independent and proactive work style; quick, flexible thinking; and an open, inquisitive approach. - Eager to make an impact at a young company addressing an important problem. - Passion for health and wellness. Requirements - As a PT, you are naturally empathetic, friendly, and love what you do! Benefits - Work from anywhere. - Unlimited PTO. - Comprehensive benefits package. - Employee resource groups. - Casual dress code. - Prioritized employee wellness. - Diversity and inclusion. - A voice in the company. - New hire support. - Career development. - Educational assistance. - Employee referral bonus. - Progressive parental leave. Company Description Limber Health, a business unit of Net Health, is a high-growth and profitable company that helps caregivers harness data for human health. We honor and respect the needs of our Net Health family and staff, offering a welcoming and collaborative culture paired with progressive benefits.