• Responsible for ensuring the effective risk selection of cases reviewed. • This position requires frequent interaction with Underwriting, New Business and distribution groups. • Approval authority up to ($2,500,000-$5,000,000) through all tables and all ages. • Can evaluate up to $7,500,000. • Proven competency at all job tasks and expectations of Underwriter, Intermediate Underwriter and Senior Underwriter. • Demonstrated leadership skills within team and underwriting department. • Shows solid tactical planning and execution of underwriting objectives, both individually and team oriented. • Shows ability to make complex decisions on cases and to be comfortable with them and able to defend them. • Shows traits of continuous learning within the Underwriting profession. • Mentor and provide consultative services to subordinates. • Continually looks for ways to improve upon processes. • Solid Lean knowledge, able to demonstrate business results of efforts. • Asks value-added questions for clarification, focused decision making and customer success.

• Serve as a customer industry advocate with a focus on improving the customer experience • Use a disciplined approach to exposure evaluation, risk assessment, and pricing • Utilize risk insights, data, and models to drive informed decisions at point of sale • Market facing and production within the growing Construction division • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating manual rules • Work within broad limits and authority on complex assignments

• Leads and directs the regional underwriting process • Enforces guidelines and procedures established by Corporate Office Underwriting • Develops and enforces underwriting guidelines and procedures specific to their region • Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes • Sets and implements strategies to address challenges to profit and communicates strategies throughout the underwriting department • Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations • Monitors business results to ensure that underwriters operate within authority limits, guidelines, and region service directives while matching price to quality across the book of business and meeting rate goals • Serves as the subject matter expert for the region and makes final decisions on complex or high-risk accounts • Reviews updates received from Corporate Office Underwriting and communicates changes to team • Oversees and directs the underwriting department team, focusing on both long-term and short-term success • Collaborates with team members to establish performance goals and monitors status, conducts reviews, and provides coaching • Interviews, hires, and recommends salary adjustments for team members • Resolves disciplinary issues, reviews results, action plans, and progress • Organizes and plans educational opportunities for the underwriting team, including presenting out on results of trainings • Develops team expertise and completes succession planning, including identifying talent and implementing development plans for critical positions • Supports diversity and inclusion initiatives • Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes • Partners closely with the region's Human Resources Business Partner Manager to identify training needs for the department and individuals and ensure that it is delivered • Partners with Underwriting Supervisors oversee workloads and workflow processes to ensure that branch objectives can be met • Directs existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships • Meets with and educates agents to develop their understanding of on EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities • Delivers effective presentations to existing and potential new agents as well as agent associations to develop and strengthen EMC\u2019s brand in the marketplace and agents impression of EMC • Monitors progress of underwriters\u2019 assigned agents and guides underwriters and agents in achieving annual goals • Seeks feedback from agents and takes action to improve their experience and underwriting responsiveness and grow profitable books of business • Collaborates with Branch Vice President to determine underwriting strategy and practices and establishes short-term and long-term underwriting goals • Participates in the region's 3-year plan, including leading the discussion on underwriting trends and implications on profitability • Analyzes insurance trends in the operating area and industry with respect to general coverages, rates and market conditions in order to help find profitable segments to grow in • Coordinates with other region teams, including claims, marketing, premium audit and risk improvement, to identify and address opportunities for improvement and to drive profitable growth, and offset threats to profit • Performs audits on new business and renewals for compliance with Sarbanes Oxley, letters of authority, and quality and completeness of the underwriting being done in the region • Analyzes company reports and experience data to determine and implement necessary changes in region underwriting policies and practices • Coordinates with underwriters, marketing and region management in the agency management process including planning and agency review meetings • Identifies opportunities and potential barriers within agency relationships • Develops strategies and delegates tasks to team members to address problem agencies and grow profitable business at high-performing agencies

Role Description As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer’s expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA’s) are met. The Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments. Responsibilities and Accountabilities - Policy & endorsement issuance - File documentation and set-up - Order, prepare and/or update reports - Policy Rating and/or initial entry into rating model - Processing of various underwriting transactions and requests - Correspond with brokers for information at Underwriter’s request - Booking/Invoicing - Other duties and special projects as assigned Qualifications - Analytical and problem solving ability - Detail-oriented - Customer-focused - Collaborative and team-oriented - Strong communication and organizational skills Requirements - Bachelor’s Degree preferred - 2+ Years experience in same or related field preferred Benefits - Multiple medical plans plus dental, vision and prescription drug coverage - Competitive 401k with generous matching - PTO beginning at 20 days per year - Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off - Basic Life and AD&D Insurance as well as Short and Long-Term Disability - Paid Parental Leave of up to 10 weeks - Student Loan Assistance and Tuition Reimbursement - Backup Child and Elder Care - And more