• Manage the end-to-end recruitment process across multiple regions and disciplines, with a focus on sales and operational roles • Partner with hiring managers to define role requirements and provide regular updates • Source and engage high-quality candidates through LinkedIn, social media, referrals, and other creative channels • Screen CVs and applications, conduct initial interviews, and create shortlists of strong candidates • Coordinate interview scheduling, communication, feedback, and offers • Maintain our Applicant Tracking System (ATS) and recruitment records • Build and nurture a strong network of relevant speculative candidates, creating talent pipelines for future roles and business growth • Build Support Revolution’s presence and employer brand on LinkedIn by sharing engaging content, growing relevant networks, and helping position the business as a great place to work • Provide insights and reporting to support hiring decisions • Collaborate with the Head of Operations and the Talent Acquisition team on hiring strategy, reporting, and ad-hoc projects

Role Description We are seeking an experienced Bilingual Recruiter to join our growing talent acquisition team. This is a fully remote opportunity for a recruitment professional who is passionate about connecting great talent with great opportunities. The ideal candidate has strong experience recruiting within Mexico, previous BPO recruitment experience, excellent communication skills in both English and Spanish, and thrives in a fast-paced, collaborative environment. What You'll Do: - Manage full-cycle recruitment for a variety of positions across multiple accounts and industries - Source, screen, interview, and evaluate candidates - Conduct English and Spanish candidate assessments - Schedule and coordinate interviews with hiring managers - Maintain candidate pipelines and recruitment trackers - Create and post job advertisements across multiple platforms - Build talent pools for current and future hiring needs - Ensure an excellent candidate experience throughout the hiring process - Meet hiring goals and recruitment performance metrics - Collaborate closely with recruitment leadership and team members - Support hiring initiatives and special recruitment projects as needed Schedule - Monday through Friday - Standard schedule: 8:00 AM - 5:00 PM Eastern Time - Must be available to work U.S. business hours Compensation & Contract - Competitive hourly rate paid in USD - Compensation is negotiable based on experience and qualifications - Independent Contractor Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: - Windows 11 PC (Mac not supported) - 16 GB RAM - Dual monitors - Webcam - Fibre internet with a wired connection - Backup power solution - Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. Requirements - Previous BPO recruitment experience is required - Strong knowledge of recruitment practices within Mexico - Fully bilingual in English and Spanish - Strong verbal and written communication skills in both languages - Previous experience recruiting for customer service, sales, technical support, healthcare, or BPO-related roles - Previous remote work experience - Experience sourcing candidates through job boards, social media, referrals, and networking - Strong organizational and time management skills - Ability to manage multiple requisitions simultaneously - Comfortable working in a fast-paced environment - Team-player mentality with a positive attitude - Dependable, professional, and committed to delivering results Benefits - Fully remote opportunity - Stable, full-time position - Collaborative and supportive team environment - Opportunity for long-term growth and advancement - Work with a growing organization focused on excellence and people-first recruitment

• Executar processos de Recrutamento & Seleção de ponta a ponta, garantindo qualidade técnica • Conduzir kick-offs consultivos, construindo a tese da contratação • Executar hunting ativo e estratégico (prioridade: LinkedIn e base própria) • Conduzir entrevistas profundas por competências (metodologia STAR) • Avaliar aderência técnica, comportamental e de momento de carreira • Construir dossiês executivos claros e orientados à decisão • Apresentar shortlist com leitura de mercado (não apenas perfis) • Gerenciar até 3 Sprints Ativas simultaneamente, com foco real • Atuar com transparência e autoridade junto ao cliente • Utilizar IA e ferramentas como apoio estratégico • Manter comunicação clara sobre andamento, prazos e status das vagas • Atualizar sistemas, controles e documentação dos processos seletivos • Garantir cumprimento de SLAs, prazos e padrões de qualidade da Humgroup • Acompanhar indicadores básicos dos processos (prazo, status, qualidade das entregas) • Reportar andamento, riscos e necessidades ao Gerente de Projetos de R&S

• Lead and scale high-volume recruitment across all PH & SEA delivery sites • Own and drive the talent acquisition roadmap • Provide strategic direction for transformation initiatives • Act as a trusted advisor to operations and business leaders • Partner cross-functionally with Workforce Management, Operations, Finance, HR and other related departments • Champion the use of AI, recruitment analytics, and automation • Evaluate, select, and implement leading-edge ATS platforms • Build a data-driven recruitment culture • Design a seamless, engaging, and inclusive candidate journey • Drive employer branding initiatives • Inspire, mentor, and structurally lead teams across locations