• Leads and develops a high-performing team of Underwriting Operations Specialists, setting clear expectations, fostering accountability, and building a culture of trust and continuous growth. • Shapes and refines underwriting operational processes, ensuring they are well-documented, scalable, and aligned to Branch’s philosophy, appetite, and practices. • Partners closely with the Underwriting Practices team to translate strategic direction into operational execution that supports business goals. • Analyzes workload trends, policy action rates, and operational metrics to identify opportunities for increased efficiency, automation, and capability enhancement—presenting data-backed recommendations to leadership. • Oversees quality, SLA, and communication standards, proactively addressing performance gaps and implementing corrective actions where needed. • Drives a culture of continuous improvement, ensuring operational protocols evolve with business needs and industry best practices. • Manages relationships with third-party service providers, ensuring service levels meet Branch’s underwriting support objectives and representing Branch’s needs in vendor strategy discussions. • Serves as an escalation point for complex or ambiguous policy scenarios, exercising sound judgment within authority and modeling effective decision-making for the team. • Balances day-to-day task delivery with intentional talent development, coaching individuals to take on greater scope and impact. • Partners with Technology, QA, and Data teams to design and approve test strategies that validate functional and financial outcomes of underwriting initiatives.

• Underwrites risks including the selection and rejection of new and renewal business for the most complex, specialty accounts • Maximizes opportunities for underwriting profitable new and renewal business • Develops and maintains an active target account list tracking prospects • Manages financial performance of all assigned products in assigned territory • Underwrites a book of business • Manages underwriting quality and book management • Executes underwriting strategy, including portfolio management and self-audits • Ensures compliance with standards and assigned underwriting authorities • Develops superior working relationships with producers • Mentors and coaches less experienced underwriters

• As Manager, you will function as a Product Owner responsible for understanding PBM pricing and forecasting tools and providing business user support to resolve questions and problems. • Responds to Production Support tickets, isolates root cause, and determines path to resolution. • Facilitates best practice user training exercises • Suggests and prioritizes product improvements based on materiality • Communicates to business users and other ecosystem stakeholders using professional and customer service focused demeanor • Leverages understanding of the business to ensure product requirements are accurately captured and communicated • Develops tools and procedures to create efficiencies in areas such as testing and defect resolution • Assists with UAT and broader testing efforts to minimize future defects stemming from initial development • Develops financial analyses to support future modeling improvements • Designs technical solutions and reporting capabilities addressing Business issues and concerns.

• Oversee day-to-day case adjudication and quality standards • Guide underwriters to deliver fast, accurate, and ethical decisions • Manage complex case adjudication during peak volumes • Lead and develop a team of underwriters • Own rules maintenance and monitoring for automated underwriting • Coach, develop, and upskill underwriters in analytical thinking