• Oversee day-to-day case adjudication and quality standards • Guide underwriters to deliver fast, accurate, and ethical decisions • Manage complex case adjudication during peak volumes • Lead and develop a team of underwriters • Own rules maintenance and monitoring for automated underwriting • Coach, develop, and upskill underwriters in analytical thinking

• Lead critical initiatives that modernize underwriting processes • Ensure underwriting practices remain competitive and compliant • Manage the transition from legacy systems to a modern underwriting workbench • Collaborate with medical director and underwriting leadership • Partner with data science teams to develop AI models • Create documentation and procedures for quality control programs • Support underwriting operations during peak periods

• Prepares and approves renewals for accounts within authority limit with a focus on long term profitability, retention and achieving branch and company pricing goals • Based on branch established guidelines, leverages negotiation skills to obtain adequate rate • Reviews account information, including coverage details, claims history, and any relevant updates or changes • Evaluates the risk profile of each account and assesses its eligibility for renewal based on established underwriting guidelines • For accounts outside authority, prepares information for underwriter to complete the renewal • Communicates with agents to ensure all renewal information has been requested and received • Regularly collaborates with underwriters throughout the renewal process ensuring a holistic approach to managing the agency book of business • Maintains proper file documentation • Develops relationships with agents by providing excellent customer service to promote renewal retention • Builds and nurtures relationships with agents by regularly engaging in meaningful interactions, such as face-to-face meetings, virtual meetings, phone conversations, and written communication • Responds to concerns or issues raised by agents regarding endorsements and renewals promptly and effectively, collaborating with internal teams to find solutions that meet the needs of both the carrier and agency • Reviews and approves endorsements that fall within a specified list of requirements and within authority • Underwrites and provides endorsement quotes to agents • Corresponds with agents for additional information • Assesses the potential risks associated with proposed endorsements, taking into account factors such as policy coverage, loss history and claims data to evaluate the overall impact on the policy • Determines if additional information or assessments are required for accurate decision-making • Reviews and approves reinstatements and cancellations • Assists agents with policy billing inquiries • Performs support duties for branch departments including but not limited to, ordering and analyzing reports as appropriate, reviewing drivers, and completing monthly projects • Collaborates with experienced underwriters and territory management team members to develop understanding of company and branch risk appetite, underwriting resources, and systems

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Mission Loans is looking for Experienced Remote Loan Officers to join our team! As a Loan Officer, you’ll play a key role in helping clients navigate their financial journey by assessing their needs, recommending the best loan products, and ensuring a seamless mortgage process. If you're a motivated professional who thrives in a fast-paced environment and loves helping customers achieve their homeownership goals, we want to hear from you. - Provide an exceptional customer experience by building trust and guiding clients through the loan process. - Engage with clients through inbound and outbound calls using company-provided leads and marketing resources. - Analyze financial situations to structure tailored loan offers that best fit customer needs. - Accurately input borrower information into the system, maintaining up-to-date records throughout the loan process. - Collect and review qualification documents to ensure complete and accurate loan submissions. - Communicate proactively with borrowers, addressing concerns and keeping them informed from application to closing. - Collaborate with internal teams, including processors and customer relationship managers, to resolve any qualification issues. - Meet and exceed performance goals, ensuring compliance with lending regulations and maintaining loan quality. Qualifications - A customer-first mindset, dedicated to delivering an outstanding experience. - Strong phone communication skills with the ability to build rapport quickly. - Self-motivated and results-driven, thriving in a fast-paced environment. - Excellent verbal and written communication skills with attention to detail. - Problem-solving and critical thinking skills to navigate loan structuring challenges. - Ability to multitask and prioritize in a high-volume setting. - Flexibility to work up to 50 hours per week, including occasional weekends. Requirements - Must possess an active MLO license with current authorization to operate in four or more states. - Minimum of 3 years of consecutive experience as a Direct-to-Consumer (DTC) loan Originator. - 3+ Years in a call center environment. - Expertise in mortgage products, including Conventional, FHA, VA, Refinance, JUMBO, Non-QM, HELOCs, and Seconds. - Proficiency in CRM and Loan Origination Systems (LOS), such as Byte, Salesforce, or Encompass to manage customer relationships. - Bilingual in Spanish is a plus. Benefits - Robust lead generation, Sr. loan officers primarily handle inbound calls. - Fast loan processing—on-site processors and underwriters ensure quick closings. - Competitive compensation structure with lucrative earning potential. - Supportive and growth-oriented team environment where leadership invests in your success. - Backed by Americor—stability and corporate support with a people-first approach. - Compensation: Average performers earn between $120,000 and $200,000 annually. Company Description Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.