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Using tech and the power of community to reinvent home and auto insurance as a force for good.
Underwriting Operations Manager
Location
Alabama + 30 moreAll locations: Alabama | Arizona | Connecticut | Florida | Idaho | Illinois | Iowa | Kansas | Kentucky | Louisiana | Nebraska | Nevada | New Jersey | North Carolina | North Dakota | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Pennsylvania | South Carolina | South Dakota | Tennessee | Texas | Utah | Virginia | Wisconsin
Posted
131 days ago
Salary
$112K / year
Seniority
Senior
Job Description
Underwriting Operations Manager
Branch
• Leads and develops a high-performing team of Underwriting Operations Specialists, setting clear expectations, fostering accountability, and building a culture of trust and continuous growth. • Shapes and refines underwriting operational processes, ensuring they are well-documented, scalable, and aligned to Branch’s philosophy, appetite, and practices. • Partners closely with the Underwriting Practices team to translate strategic direction into operational execution that supports business goals. • Analyzes workload trends, policy action rates, and operational metrics to identify opportunities for increased efficiency, automation, and capability enhancement—presenting data-backed recommendations to leadership. • Oversees quality, SLA, and communication standards, proactively addressing performance gaps and implementing corrective actions where needed. • Drives a culture of continuous improvement, ensuring operational protocols evolve with business needs and industry best practices. • Manages relationships with third-party service providers, ensuring service levels meet Branch’s underwriting support objectives and representing Branch’s needs in vendor strategy discussions. • Serves as an escalation point for complex or ambiguous policy scenarios, exercising sound judgment within authority and modeling effective decision-making for the team. • Balances day-to-day task delivery with intentional talent development, coaching individuals to take on greater scope and impact. • Partners with Technology, QA, and Data teams to design and approve test strategies that validate functional and financial outcomes of underwriting initiatives.
Job Requirements
- Extensive industry experience: 5+ years in P&C Personal Lines insurance underwriting, product, or agency, with proven success in delivering operational and business outcomes.
- Leadership track record: 2+ years in roles accountable for operational processing, corrective action, or project enablement, with demonstrated ability to lead teams, drive accountability, and achieve sustained results.
- People leadership capability: Preferred experience managing teams, including full-cycle hiring, onboarding, performance coaching, and career development.
- Cross-functional influence: Proven ability to collaborate across multiple teams and departments to align on priorities, solve complex problems, and deliver shared goals.
- Advanced communication skills: Strong oral, written, and presentation skills, with the ability to facilitate discussions, lead training, and present to diverse audiences, including senior stakeholders.
- Operational analytics and decision-making: Comfort with workload management reporting, interpreting metrics, and using data to inform decisions; experience driving process automation initiatives.
- Adaptability in ambiguity: Thrives in evolving environments; able to set direction and execute effectively with limited structure.
- Continuous improvement mindset: Instinctively identifies process gaps and proposes innovative, data-backed solutions that drive efficiency and scalability.
- Technical fluency: Solid understanding of technology’s role in underwriting operations, including experience with workflow automation, task management, and policy administration systems.
- Education: Four-year college degree or equivalent professional experience desired.
Benefits
- Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
- Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
- Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.
- Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
- Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
- Medical, vision, dental - Get all the coverage you need for a healthy, happy life.
- 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.
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