Title: Order Management Customer Call Support Senior Analyst French Speakers Order Management Customer Call Support Senior Analyst Location: Bogotá Full time Job Description: About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Management Customer Call Support Senior Analyst within our Order Management Customer Call Support team. The role of the Order Management Customer Call Support Senior Analyst is to support the accurate, efficient and compliant customer order processing as well as managing requests from customers. This role requires a detailed understanding of Order to Cash activities passionated by customer satisfaction and problem resolution. - Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analyzing , resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver a positive customer experience. - As a Senior Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology, improve the quality of process, and limit the number of exceptions. - Registers the cases in systems and classifies them according to the classification matrix. Performs a first analysis to analyze and resolve within fixed service level target time. - Coordinates with other neighboring functions (e.g. Supply Chain, Commercial, Quality) to close the case by gathering information and investigating. The objective is to reach the highest first call resolution rate and provide a positive customer experience framed by a target lead time determined by priorities. KEY ACCOUNTABILITIES: Responsible for Customer order administration - Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process. - The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments). - When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution) - Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done - Liaise with local responsible to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock). - Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments - Contribute to continuous improvement of order processing as required by Manager, Global Process Lead. - -"In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt." About you - Experience: At least 3 or 4 years' experience in with knowledge of order processing and customer service or similar (essential) preferably in Pharma - Soft and technical skills: Good business acumen (advantageous) - Overall Order to cash knowledge including link with customer inventory management (essential) - Strong problem solving, deductive (advantageous) - Hands-on experience of SAP (essential) in S4 Hana preferably - Extended practices of SD SAP module with different functionalities - Strong understanding of customer inventory management - Knowledge of Microsoft Office and expertise of MS Excel (essential) - Ability to interact with internal stakeholders in issue resolution (essential) - Detail-minded, clear thinker, quick learner - Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) - Good communication skills (advantageous) - Education: Bachelor's degree - Languages: French fluency is neccesary - Excellent English written and verbal Why choose us? - Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. - You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. - You'll be part of a truly diverse cross-cultural team and can have real business impact. - Flexible working policies, including up to 50% remote work. - Private medical care, life and health insurance, and gender-neutral paid parental leave - Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. - Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. Pursue Progress. Discover Extraordinary. Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities. If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application. #LI-LAT #LI-Hybrid

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2 - 3 weeks of on-the-job training. The hours during training will be based off your schedule. Shift will be assigned upon start. Primary Responsibilities: - Manage administrative intake of members - Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers - Scheduling incoming and outgoing peer to peer reviews - Handle resolution/inquiries from providers - Other duties as assigned This is a high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with providers over the phone. You also must be able to work a flexible schedule and proactively multi-task. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of customer service experience in an office, administrative, clerical environment using phones and computers as primary job tools - Experience working remotely from home - Experience with computers and Windows based programs including Microsoft Word, Microsoft Excel (view, filter, sort) and Microsoft Outlook - Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime Requirements - Experience working within the health care Industry and with health care insurance - Experience working in a hospital, physician's office or medical clinic setting - Experience working in a call center Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Title: Customer Service Coordinator Location: Minneapolis United States Job Description: At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. This position offers remote work at $17/hr. M-F 5pm-9pm and weekend daytime hours available as well. Job Description This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score. Primary Job Functions: Customer Experience: - Fields customer questions and concerns in a professional manner utilizing all resources available - Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented - Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes - Provides customers with production and service information - Schedules customer installations according to established processes - Makes post-installation follow up calls ensuring the installation experience was one that delights customers - Routes customer calls to appropriate department or resource - Keeps informed of new processes and policies Product Sales: - Fields customer service inquires in a professional manner and determines customer requirements and expectations - Develops, qualifies, and effectively promotes products and services - Illustrates knowledge of features and benefits of various Crew2 programs - Presents pricing, credit, and terms information in accordance with standard procedures - Creates a positive customer experience to help generate sales and repeat business Maintains complete and accurate records: - Processes customer information accurately and according to process - Uses available tools for monitoring and tracking information Contact Center Team Partnership: - Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best Requirements: - High school diploma or GED - Problem resolution skills and strong customer service skills - Detail oriented with high level of accuracy - Team player with the ability to multitask - Experienced in Microsoft applications - Excellent oral and written communication skills - Call or contact center experience is preferred If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Role Description We are seeking dependable, detail-oriented individuals to join our team as Remote Reservation Support Coordinators. This fully remote position focuses on assisting clients with reservation coordination, service details, documentation, and follow-up support. The ideal candidate is organized, professional, and comfortable managing multiple requests while working independently in a structured digital environment. - Communicate with clients to gather preferences, timelines, and request details - Coordinate reservations and confirm service arrangements - Verify accuracy of booking information and required documentation - Respond professionally to client questions, updates, and changes - Track follow-up requests and monitor active reservations - Maintain organized digital records and client files - Follow established workflows to ensure consistency and accuracy - Provide courteous, timely, and reliable customer support Qualifications - Strong written and verbal communication skills - Excellent attention to detail and organization - Ability to manage multiple tasks and deadlines - Comfortable working independently in a remote environment - Reliable computer and high-speed internet access - Familiarity with email, online systems, and digital communication tools Benefits - 100% remote work environment - Flexible scheduling options - Part-time and full-time availability - Structured onboarding and training program - Ongoing team support