Title: Customer Service Coordinator Location: Minneapolis United States Job Description: At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. This position offers remote work at $17/hr. M-F 5pm-9pm and weekend daytime hours available as well. Job Description This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score. Primary Job Functions: Customer Experience: - Fields customer questions and concerns in a professional manner utilizing all resources available - Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented - Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes - Provides customers with production and service information - Schedules customer installations according to established processes - Makes post-installation follow up calls ensuring the installation experience was one that delights customers - Routes customer calls to appropriate department or resource - Keeps informed of new processes and policies Product Sales: - Fields customer service inquires in a professional manner and determines customer requirements and expectations - Develops, qualifies, and effectively promotes products and services - Illustrates knowledge of features and benefits of various Crew2 programs - Presents pricing, credit, and terms information in accordance with standard procedures - Creates a positive customer experience to help generate sales and repeat business Maintains complete and accurate records: - Processes customer information accurately and according to process - Uses available tools for monitoring and tracking information Contact Center Team Partnership: - Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best Requirements: - High school diploma or GED - Problem resolution skills and strong customer service skills - Detail oriented with high level of accuracy - Team player with the ability to multitask - Experienced in Microsoft applications - Excellent oral and written communication skills - Call or contact center experience is preferred If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Role Description We are seeking dependable, detail-oriented individuals to join our team as Remote Reservation Support Coordinators. This fully remote position focuses on assisting clients with reservation coordination, service details, documentation, and follow-up support. The ideal candidate is organized, professional, and comfortable managing multiple requests while working independently in a structured digital environment. - Communicate with clients to gather preferences, timelines, and request details - Coordinate reservations and confirm service arrangements - Verify accuracy of booking information and required documentation - Respond professionally to client questions, updates, and changes - Track follow-up requests and monitor active reservations - Maintain organized digital records and client files - Follow established workflows to ensure consistency and accuracy - Provide courteous, timely, and reliable customer support Qualifications - Strong written and verbal communication skills - Excellent attention to detail and organization - Ability to manage multiple tasks and deadlines - Comfortable working independently in a remote environment - Reliable computer and high-speed internet access - Familiarity with email, online systems, and digital communication tools Benefits - 100% remote work environment - Flexible scheduling options - Part-time and full-time availability - Structured onboarding and training program - Ongoing team support

Role Description The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer. The Senior Customer Care Representative will be cross trained across multiple business units within the organization. In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through: - Empathy - Order quality - First call resolution - Promoting satisfied customers leading to growth, retention, and advocacy Qualifications - High School Diploma or equivalent - Two to three years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance - Strong computer skills; basic understanding of MS Outlook, Word, and Excel - Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers - Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image - Able to diffuse an upset customer and/or an intense situation - Excellent attention to detail and accuracy - Experience working within a distribution company preferred - Emergency Medical or Hospital related experience a plus - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Requirements - Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction - Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process - Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay - Route special orders using the appropriate process and provide pricing information upon request - Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met - Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions - Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing - Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary - Perform filing and other administrative tasks as needed - Additional job duties as assigned Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan

Role Description Aqualillies is seeking a professional, customer-focused Remote Customer Service Representative to serve as the first point of contact for clients, partners, and prospective customers. This role is responsible for delivering exceptional customer support, managing inquiries, coordinating communication between clients and internal teams, and ensuring a seamless customer experience from initial inquiry through event completion. The ideal candidate is organized, detail-oriented, proactive, and passionate about providing outstanding service in a creative and fast-paced environment. - Respond to customer inquiries via email, phone, chat, and social media channels. - Provide accurate information regarding Aqualillies services, performances, classes, events, and bookings. - Assist clients with scheduling consultations and submitting booking requests. - Maintain customer records and update CRM systems with accurate information. - Resolve customer concerns and escalate complex issues when necessary. - Coordinate with booking, operations, and performance teams to ensure smooth communication. - Follow up with clients regarding inquiries, contracts, and event details. - Monitor customer satisfaction and identify opportunities to improve the client experience. - Support administrative tasks related to customer service operations. - Maintain a professional and positive brand image in all customer interactions. Qualifications - High school diploma or equivalent required; associate or bachelor's degree preferred. - 1–3 years of customer service, client support, hospitality, or administrative experience. - Excellent written and verbal communication skills. - Strong organizational and multitasking abilities. - Ability to work independently in a remote environment. - Proficiency with Microsoft Office, Google Workspace, and CRM software. - Comfortable handling multiple customer interactions while maintaining attention to detail. - Experience in entertainment, events, hospitality, or luxury services is a plus. Benefits - Fully remote work environment. - Flexible scheduling opportunities. - Professional growth within a creative and innovative company. - Collaborative and supportive team culture. - Opportunity to work with a globally recognized entertainment brand.