Role Description The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer. The Senior Customer Care Representative will be cross trained across multiple business units within the organization. In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through: - Empathy - Order quality - First call resolution - Promoting satisfied customers leading to growth, retention, and advocacy Qualifications - High School Diploma or equivalent - Two to three years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance - Strong computer skills; basic understanding of MS Outlook, Word, and Excel - Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers - Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image - Able to diffuse an upset customer and/or an intense situation - Excellent attention to detail and accuracy - Experience working within a distribution company preferred - Emergency Medical or Hospital related experience a plus - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Requirements - Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction - Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process - Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay - Route special orders using the appropriate process and provide pricing information upon request - Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met - Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions - Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing - Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary - Perform filing and other administrative tasks as needed - Additional job duties as assigned Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan

Role Description Aqualillies is seeking a professional, customer-focused Remote Customer Service Representative to serve as the first point of contact for clients, partners, and prospective customers. This role is responsible for delivering exceptional customer support, managing inquiries, coordinating communication between clients and internal teams, and ensuring a seamless customer experience from initial inquiry through event completion. The ideal candidate is organized, detail-oriented, proactive, and passionate about providing outstanding service in a creative and fast-paced environment. - Respond to customer inquiries via email, phone, chat, and social media channels. - Provide accurate information regarding Aqualillies services, performances, classes, events, and bookings. - Assist clients with scheduling consultations and submitting booking requests. - Maintain customer records and update CRM systems with accurate information. - Resolve customer concerns and escalate complex issues when necessary. - Coordinate with booking, operations, and performance teams to ensure smooth communication. - Follow up with clients regarding inquiries, contracts, and event details. - Monitor customer satisfaction and identify opportunities to improve the client experience. - Support administrative tasks related to customer service operations. - Maintain a professional and positive brand image in all customer interactions. Qualifications - High school diploma or equivalent required; associate or bachelor's degree preferred. - 1–3 years of customer service, client support, hospitality, or administrative experience. - Excellent written and verbal communication skills. - Strong organizational and multitasking abilities. - Ability to work independently in a remote environment. - Proficiency with Microsoft Office, Google Workspace, and CRM software. - Comfortable handling multiple customer interactions while maintaining attention to detail. - Experience in entertainment, events, hospitality, or luxury services is a plus. Benefits - Fully remote work environment. - Flexible scheduling opportunities. - Professional growth within a creative and innovative company. - Collaborative and supportive team culture. - Opportunity to work with a globally recognized entertainment brand.

About the Role Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. This is primarily a voice-based role, with additional responsibilities that include handling emails as needed Responsibilities - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Success Factors - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Qualifications - Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. - No specific degree required—we care about what you can do, not just what’s on your résumé. Why Join Clipboard Health? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers System Requirements To succeed in this role, you must have: - A reliable laptop/desktop (no Chromebooks or Linux OS). - Minimum 20 Mbps wired internet connection. - Wired headset for clear communication. - A quiet, distraction-free workspace. - Stable power and internet connectivity. Working Hours Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows: - 5 days per week - 9-hour days - 1.5 hours of daily break time We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone. - If your availability aligns with current needs, you will be in consideration to move forward with the hiring process. - If your availability does not align with current needs, we will contact you if and when your preferred schedules become available. - Weekend availability is required. If you're not available on weekends this may not be the right time to apply. Hiring Process - Application - Case Study - Interview with Hiring Manager - Executive Interview - Offer Ready to Make an Impact? Apply Now! If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you! 📌 Next Steps After Application: - The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations. - You will receive an email with the next steps in the process within 2 days of your application. - Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.

Role Description We're looking for an Entry-Level Travel Coordinator to assist clients with planning vacations, managing reservations, and coordinating travel details. This fully remote role is ideal for someone who enjoys organization, communication, and helping create smooth travel experiences while learning and growing within the travel industry. - Assist with coordinating travel bookings, itineraries, and reservation details - Communicate with clients regarding travel preferences, confirmations, and updates - Manage scheduling changes, follow-ups, and travel-related support requests - Maintain organized records and accurate booking documentation - Provide professional customer support throughout the travel planning process Qualifications - Strong communication and organizational skills - Comfortable working independently in a remote environment - Customer service, hospitality, or administrative experience preferred but not required - Detail-oriented, dependable, and comfortable using technology - Ability to multitask and manage timelines effectively - Must be a citizen of the US, UK, Australia, or LATAM Benefits - Fully remote with flexible scheduling opportunities - Entry-level position with training and onboarding provided - Ongoing mentorship and team support - Opportunity for long-term growth within the travel industry