• You will manage a sales pipeline and make phone calls to customers to close new accounts for Web PACS, Telemedicine, and CardioPET. • You will provide product demonstrations via webinar for prospective customers. • You will consistently maintain an accurate sales forecast. • You will maintain Salesforce with accurate customer notes and opportunity information. • You will probe for and address competitive activity. • You will coordinate sales opportunities that span multiple IDEXX products involving multiple IDEXX sales representatives. • You will work both independently and as part of a team. • You will attend industry shows in territory as necessary.

Role Description Leica Biosystems is seeking a high-impact Inside Sales Manager to lead and scale a critical revenue engine within our North America Commercial organization. This leader will own a ~$20M revenue portfolio and be responsible for building a high-performance inside sales team that delivers consistent, double-digit growth through: - Proactive prospecting - Disciplined funnel management - Robust forecasting - Advanced opportunity strategy This role is focused on expanding capacity and capability to accelerate share gains and unlock the next level of growth. With direct line-of-sight to revenue impact and market share expansion, this position operates at the intersection of strategy and execution—offering significant visibility with senior leadership, influence across Marketing and Field Sales. This role is intentionally designed as a stepping stone into broader commercial leadership positions, with clear pathways into field sales, regional leadership, or enterprise-level commercial excellence. Based at our Global Headquarters in Deer Park, IL, this role sits at the center of a fast-paced, rapidly evolving commercial ecosystem. The successful candidate will combine operational rigor with strategic leadership to elevate inside sales into a best-in-class commercial capability aligned to our mission: advancing cancer diagnostics and improving patient lives. What You Will Own: - End-to-end revenue ownership: Deliver a ~$20M sales target with full accountability for funnel health, conversion, forecast accuracy, and sustained growth - Commercial strategy & scaling: Design and optimize territories, quotas, and incentives while identifying and executing growth levers, including channel expansion and targeted hiring - Operational excellence in execution: Lead a high-discipline operating cadence using Danaher Business System tools (weekly funnel reviews, KPI management, Daily Management) to drive deal quality, velocity, and proactive risk mitigation - Cross-functional revenue acceleration: Partner with Marketing and Field Sales to align campaigns, remove execution friction, and maximize pipeline conversion - Talent leadership & capability building: Build and develop a high-performing team through rigorous coaching, performance management, and structured sales excellence programs Qualifications - Bachelor’s Degree - 5+ years of sales and/or marketing experience, selling both consumables and capital instruments Requirements - Ability to travel – 5-10% - 2+ years leading teams, especially Inside Sales teams (preferred) - 3+ years selling to clinical diagnostics/life sciences customers (preferred) - 2+ years of experience with digital marketing programs and processes (preferred) Benefits - Comprehensive package of benefits including paid time off - Medical/dental/vision insurance - 401(k) to eligible employees - Remote work arrangement eligibility - Bonus/incentive pay eligibility

• Own and execute customer retention strategy across inbound and outbound channels • Drive achievement of retention goals and sales of value-add solutions • Oversee daily retention operations including work queues and call handling • Establish performance management routines and monitor team call quality • Collaborate with Sales, Operations, and Legal teams to resolve complex issues • Hire, develop, coach, and evaluate leaders in retention teams

• Lead and coach assigned team to assure quality customer interaction. • Build and retain customer relationships for timely delivery of services. • Supervise team performance and manage personnel issues. • Recruit, hire, train, and manage customer service associates. • Communicate effectively with all stakeholders.