Founded in 1980, BMC Software is a privately-held, business-to-business (B2B) software firm serving companies in the healthcare, financial services, retail, tel
Hotline Operator
Location
United States
Posted
4 days ago
Salary
$16 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Hotline Operator
BMC Software
Role Description The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation. - Comfortable talking to people who are actively using drugs - Ability to engage with callers from diverse backgrounds and experiences - Excellent communication skills - Calm demeanor in potentially challenging situations - Strong dedication to saving lives through prompt and compassionate actions This role is “pay per call” and has monthly call requirements in order to stay active on the team. Qualifications - Excellent communication skills - Ability to engage with diverse populations - Experience in harm reduction frameworks is a plus Requirements - Part-time schedule - Monthly call requirements to maintain active status Benefits - Medical, dental, and vision benefits - Discretionary annual bonuses and merit increases - Flexible Spending Accounts - 403(b) savings matches - Paid time off - Career advancement opportunities - Resources to support employee and family well-being Company Description SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.
Related Guides
Related Job Pages
More Sales Jobs
Western Regional Sales Manager
Carlisle Construction MaterialsCarlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications.
Role Description The Regional Sales Manager is responsible for leading and executing all sales, growth, and strategic initiatives across the designated region. This role owns regional revenue performance, distributor strategy, and execution of the Annual Operating Plan (AOP), ensuring alignment with Carlisle HVAC Brands’ long-term growth objectives. - Own and deliver regional revenue performance, growth targets, and AOP commitments - Develop and execute region-specific growth strategies aligned with company priorities - Drive revenue, mix, and margin improvement - Lead strategic engagement with distributor partners - Develop joint business plans and drive share-of-wallet growth - Lead, coach, and hold accountable manufacturer reps and sales personnel - Conduct field visits and ride-alongs - Drive adoption of key product initiatives including conversion strategies - Build relationships with contractors and end-users - Provide actionable market insights and execute competitive strategies - Partner with internal teams to align execution Qualifications - 10+ years of industry experience - 5+ years of leading sales teams - Strong communication and leadership skills - Bachelor’s degree preferred Requirements - Management principles, including leadership, motivation, supervision, and career development - Sales techniques - knows a variety of techniques to develop customers, address customer concerns, persuade customers, and close a sale - Writing skills - able to write grammatically correct, coherent reports - Oral skills - able to address groups in a professional manner to present and promote the company and its products - In-depth knowledge of HVAC, including practices, products, and building contractor organizations - Working knowledge of the construction industry and the process of competitive bidding - Must understand the various HVAC products, the features and benefits of each, how they are installed, and how they compare with competitive systems - Computer Skills – Basic Word, Excel, and PowerPoint Benefits - Day 1 coverage for medical, dental, and vision insurance - Life and Accidental Death & Dismemberment insurance - Leave and disability income protection - Employee Assistance Program (EAP) - Health Advocate and insurance concierge services - Paid Time Off – paid sick days, paid vacation days, and 11 paid holidays annually - 401(k) retirement savings plan with company match - Employee Stock Purchase Plan - Flexible Spending Accounts for medical, dependent, & commuter expenses - Educational Assistance Program (tuition reimbursement) for employees Working Conditions - This is a fully remote professional position - The incumbent is expected to maintain a dedicated, secure, and ergonomically appropriate home office environment with reliable high-speed internet connectivity - The role requires the ability to work independently with minimal supervision while maintaining regular communication with colleagues and stakeholders via virtual collaboration tools - The position typically operates during standard business hours of Monday – Friday (8am – 5pm), with occasional flexibility required to accommodate meetings across time zones or critical business needs - The employee is expected to comply with all company policies related to data security, confidentiality, and remote work standards - Travel is required 50% - 70% of the time
Sales Director – Critical Power, UPS
Pearce ServicesProviding mission-critical infrastructure solutions to create a more connected and sustainable future.
• Identify, prospect, and develop new revenue opportunities within the Critical Power/UPS market. • Build and maintain strong relationships with prospective customers, industry partners, and key stakeholders. • Lead the sales process from initial outreach through proposal development, negotiation, and contract execution. • Collaborate with internal stakeholders to develop pricing strategies, service solutions, and customer-specific proposals. • Oversee the preparation and delivery of RFP responses, quotations, presentations, bids, and marketing materials. • Interpret customer requirements and align Pearce services and capabilities to meet operational and technical needs. • Analyze and communicate contractual, technical, and commercial requirements internally to support winning bid strategies. • Deliver high-quality customer presentations and communicate Pearce’s value proposition effectively to executive-level audiences. • Support the development of strategic sales plans to expand market presence and customer base growth. • Participate in industry conferences, networking opportunities, and customer-facing events to promote Pearce services and strengthen brand visibility. • Work cross-functionally with operations, finance, leadership, and subject matter experts to ensure successful solution development and customer satisfaction. • Maintain awareness of industry trends, market conditions, and competitive activity within the Critical Power/UPS sector.
• Meet and exceed District sales goals. • Lead, hire, teach, coach and develop representatives to exceed sales goals. • Provide strategic and tactical feedback to marketing. • Implement the divisional sales and marketing programs. • Implement the appropriate control measures for monitoring representative activity effectiveness in the field. • Monitor performance and adjust resources and approach as needed. • Ensure that all activities fall within the corporate compliance guidelines. • Ensure that each representative is properly trained. • Utilize the appropriate reports for call tracking, territory analysis, and sample accountability. • Routinely work with representatives in the field to coach and assess their skills. • Accountable for retail and managed care accounts within the defined district. • Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management.
• Drive profitable growth across the portfolio with a focus on Electrophysiologists, Vascular Surgeons, Interventional Cardiologists, and Interventional Radiologists. • Focus on strong sales execution to achieve sales targets for the complete Vessel Closure portfolio including small and large bore arterial, venous, and future product releases. • Lead and manage a team of Account Managers, Clinical Specialists. • Be accountable for delivering business results through their teams using effective coaching, motivation and performance management. • Increase market share within the assigned region across the full product portfolio and influence stakeholders within the hospital setting. • Drive contracting efforts to gain favorable positions in accounts within the region. • Develop the commercial sales strategy in alignment with the marketing strategy to deliver best in class sales execution. • Hire, Coach, Develop, and Performance Manage all direct reports and set standards for your team. • Ensure your team is managing Customer relationships through Targeting, Onboarding, Contracting, Clinical Support, Pricing Management, KOL Management and Conflict Resolution. • Planning, Forecasting, Expense Management, Reporting, Sales Process Adherence, and interacting with Sales Analytics. • Maintain adherence to company sales management and reporting systems. • Measure and report feedback on sales strategies and marketing program effectiveness.


