• Own the roadmap for one or more CORE product lines, balancing customer commitments, strategic opportunities, and technical capacity • Define and prioritize epics and features using clear, well-scoped requirements grounded in user research and business outcomes • Partner with engineering and design to ship high-quality product efficiently — from discovery through delivery • Build deep domain expertise in clinical education, accreditation frameworks (ACEN, CCNE, CAEP, CACREP, CSWE), and the operational workflows of program coordinators, clinical faculty, and students • Serve as a key voice in go-to-market readiness — working with CS and marketing on positioning, release communications, and client onboarding • Collaborate with the VP of Product on annual and quarterly planning, contributing to roadmap strategy and resource prioritization

• Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines. • Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile. • Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience. • Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset. • Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights. • Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions. • Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication.

• Own the Core squad roadmap — prioritizing improvements, fixes, and feature enhancements that drive client satisfaction and retention • Regularly review support tickets to identify recurring friction points, pattern-match across issues, and translate them into actionable product bets • Analyze Pendo data to understand how clients and internal teams are engaging with the platform • Meet regularly with internal stakeholders (operations, Customer Success, Sales) to understand workflow pain points and surface efficiency opportunities • Engage directly with clients to understand how they use the platform • Write clear, detailed product specs and acceptance criteria for engineering • Define and track KPIs tied to client satisfaction, retention, and platform engagement • Report transparently on progress to the Head of Product and cross-functional partners

• Act as the company-acknowledged expert on a product domain, target users and customers, core functionality, and strategic positioning. • Bring a “forward deployed” mindset to work with Works customers on solving problems and building new, innovative solutions. • Leverage AI to build fully functional first iterations of product features, enhanced workflows, and perform in-depth product analysis. • Use data tools to understand how products are used, providing actionable insights to the team. • Stay informed on industry trends, competitive landscapes, and relevant domain knowledge. • Build deep knowledge of Works’ business, including marketing, sales, finance, services and legal. • Support the development and communication of a product roadmap for your domain area. • Demonstrate a thorough understanding of product functionality and be able to conduct demos, train users, and address customer inquiries. • Identify and address product risks and differentiation opportunities upfront using qualitative and quantitative techniques. • Solve problems collaboratively and focus on outcome-driven development. • Support engineers and product marketing during delivery to ensure smooth implementation. • Continuously optimize and refine products post-launch using data-driven techniques. • Foster a collaborative relationship with developers and designers, ensuring early involvement and alignment. • Act as a true partner to stakeholders across the company, establishing mutual trust and respect. • Evangelize the product’s vision and strategy, motivating both the team and stakeholders. • Influence and inspire without direct authority, especially in high-pressure situations. • Communicate effectively with all levels of the organization, from senior leadership to frontline teams.