• Contribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelines. • Partner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobile. • Define and track product and usage metrics to measure success and inform ongoing improvements to the member experience. • Define digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindset. • Conduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insights. • Participate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactions. • Collaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communication.

• Own the Core squad roadmap — prioritizing improvements, fixes, and feature enhancements that drive client satisfaction and retention • Regularly review support tickets to identify recurring friction points, pattern-match across issues, and translate them into actionable product bets • Analyze Pendo data to understand how clients and internal teams are engaging with the platform • Meet regularly with internal stakeholders (operations, Customer Success, Sales) to understand workflow pain points and surface efficiency opportunities • Engage directly with clients to understand how they use the platform • Write clear, detailed product specs and acceptance criteria for engineering • Define and track KPIs tied to client satisfaction, retention, and platform engagement • Report transparently on progress to the Head of Product and cross-functional partners

• Act as the company-acknowledged expert on a product domain, target users and customers, core functionality, and strategic positioning. • Bring a “forward deployed” mindset to work with Works customers on solving problems and building new, innovative solutions. • Leverage AI to build fully functional first iterations of product features, enhanced workflows, and perform in-depth product analysis. • Use data tools to understand how products are used, providing actionable insights to the team. • Stay informed on industry trends, competitive landscapes, and relevant domain knowledge. • Build deep knowledge of Works’ business, including marketing, sales, finance, services and legal. • Support the development and communication of a product roadmap for your domain area. • Demonstrate a thorough understanding of product functionality and be able to conduct demos, train users, and address customer inquiries. • Identify and address product risks and differentiation opportunities upfront using qualitative and quantitative techniques. • Solve problems collaboratively and focus on outcome-driven development. • Support engineers and product marketing during delivery to ensure smooth implementation. • Continuously optimize and refine products post-launch using data-driven techniques. • Foster a collaborative relationship with developers and designers, ensuring early involvement and alignment. • Act as a true partner to stakeholders across the company, establishing mutual trust and respect. • Evangelize the product’s vision and strategy, motivating both the team and stakeholders. • Influence and inspire without direct authority, especially in high-pressure situations. • Communicate effectively with all levels of the organization, from senior leadership to frontline teams.

Role Description Join BILL as a Senior Lead Product Manager, Growth, and help small and midsize businesses take control of their cash flow. BILL is uniquely positioned at the intersection of payments and financial operations, with millions of businesses already moving money through our platform. In this high-ownership role, you’ll shape how SMBs access capital, understand their real-time cash position, and act with confidence—bringing credit, card, and cash management together to power smarter decisions in one place. You’ll be a key leader within BILL’s Growth organization, whose charter is to accelerate customer time-to-value across the journey of discovering, joining, and growing with BILL. Partnering closely with Design, Engineering, Payments, and Go-To-Market, you will define the strategy and deliver the experiences that match the right financial products to the right customers at the right moment—advancing a future where SMBs can see, forecast, and optimize cash seamlessly across our platform. Responsibilities: - Drive end-to-end product strategy and execution for credit application and card merchandising experiences. - Develop cash visibility and forecasting features that help SMBs understand, predict, and act on their financial position. - Lead ongoing discovery of new products and partnerships to expand how customers access capital; identify unmet needs, evaluate opportunities, and chart the path to launch. - Own the roadmap, success metrics, and go-to-market plans for your areas with a focus on growth, engagement, and customer outcomes. - Collaborate closely with the Payments team on cash accounts, treasury, and lending to deliver cohesive, integrated experiences. - Partner with Engineering, Design, Analytics, Finance, and GTM to test, learn, and scale product-led growth initiatives. - Translate ambiguous data into clear decisions; define and instrument the metrics that guide prioritization and measure impact. Qualifications - 10+ years of product management experience owning consumer or SMB financial products end to end. - Hands-on experience with credit, card, or lending products, including customer journeys and underlying financial mechanics. - Strong product sense and data fluency with the ability to define success metrics and make decisions amid ambiguity. - A bias toward action and comfort operating independently in a fast-moving environment. - Excellent communication and influence skills with cross-functional partners across engineering, design, finance, and go-to-market. Requirements - Experience building cash management, treasury, or forecasting capabilities. - Background in partnerships that bring new financial products to market. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.