• Provides technical support to sales and customers on specific applications and production processes in factory and process automation • Focus on commercial and technical feasibility of proposals, based on technical and application knowledge for the corresponding Industry/Technology Segment. • Proposes customer specific solutions, in accordance with industry practices or specific customer specifications • Responsible for specification lists for the specific industry segments (e.g. Project Books*) • Maintains files consisting of technical data, application examples, competitor info, test data and additional information as needed. • Creates Requirement Specification together with the customer. • During the pre-sales phase acts as interface between customer and all relevant departments within Festo, always in coordination with the sales engineer. • Provides technical training and arranges knowledge transfer to the customer for the relevant products/applications. • Supports and provides PMM with products/applications requirements as input for Product Development • Supports in Question of Norms, regulations. • Assists in the identification and winning of projects based on application /automation/sector competence. • Knowledge Transfer for Multiplication of Solutions. • May serve as mentor for less experienced AE’s • May oversee installation and performs commissioning in alignment with specifications and requirements). • AEs will troubleshoot system failures by reviewing and recommending redesigns of schematic diagrams, in coordination with Festo Engineering Department and may modify computer operating software programs from existing programs, or may be required to support the implementation of new operating software programs based on the direction of Festo Engineering Department or the customer’s specifications • Support of product introduction (training support, e.g. onsite training during commissioning) • Writing of bug/failure reports • Travel will be required for business reasons such as, training, customer sites/visits or a company business event. • Identify standardized or custom applications and functional solutions and to develop application descriptions to fulfil the customer’s needs • Discuss machine concepts to optimize machines, define specification and concept. • Promote the use of new products and technologies that offer Festo greater competitive advantage. • Drive the phase-out process by assisting in the transition of inactive products to newer products. • Support the Product Segmentation Model through the selection of relevant products for solutions and actively give input to PMM for the program’s continue development • Participate in different projects, different number of people, different duration of the projects • Support, follow up and influence of the team members • Knowledge transfer to team members and colleagues

• Build and lead strategic relationships with key influencer customers across regions (e.g., architects, engineers, contractors, OEMs, dealers, and channel partners) to drive long-term sales influence. • Set and execute the influencer strategy, targeting existing priority firms while identifying and cultivating new firms and individuals to expand influence. • Serve as the technical subject matter expert, providing code, standards, and solution guidance to consulting engineers, end users, and sales teams. • Identify customer needs and market opportunities by leveraging customer insights, market trends, and competitor research to prospect and shape demand. • Manage opportunity flow and rigor, ensuring sales opportunities are identified, reported, tracked in Salesforce, and passed to the appropriate sales owners. • Create and maintain key influencer account strategies, measuring customer perception, team credibility, and the overall impact of influence efforts. • Act as an industry thought leader and customer advocate, sharing market insights internally, representing the company externally, and aligning influence activities with business targets (sales plans, margin, market share).

• Partner with Product and Engineering teams to integrate security into application design and development. • Lead threat modeling exercises and identify practical security solutions for complex systems. • Conduct secure code reviews, application security assessments, and vulnerability analysis. • Develop and implement automated security guardrails across the SDLC. • Investigate, prioritize, and drive remediation of application security findings. • Promote secure coding practices through training, coaching, and awareness initiatives. • Collaborate with Security, Privacy, and Business Assurance teams to support compliance and risk management objectives. • Create and maintain security standards, procedures, and best practices that scale across teams.

• Provide second-level application support for business-critical applications and assigned projects. • Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs. • Perform root cause analysis and support problem management activities. • Analyze logs, system behavior, and application data to identify and resolve issues. • Execute SQL queries to investigate data-related incidents and validate application behavior. • Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution. • Manage and update incidents, service requests, and problem records using the organization's ticketing system. • Support testing activities, validate fixes, and perform functional verification before promoting solutions to production. • Participate in major incident investigations and provide technical input when required. • Maintain proper technical documentation and provide clear evidence and updates on assigned activities. • Contribute to knowledge sharing and provide guidance to junior team members when needed.