• Build and lead strategic relationships with key influencer customers across regions (e.g., architects, engineers, contractors, OEMs, dealers, and channel partners) to drive long-term sales influence. • Set and execute the influencer strategy, targeting existing priority firms while identifying and cultivating new firms and individuals to expand influence. • Serve as the technical subject matter expert, providing code, standards, and solution guidance to consulting engineers, end users, and sales teams. • Identify customer needs and market opportunities by leveraging customer insights, market trends, and competitor research to prospect and shape demand. • Manage opportunity flow and rigor, ensuring sales opportunities are identified, reported, tracked in Salesforce, and passed to the appropriate sales owners. • Create and maintain key influencer account strategies, measuring customer perception, team credibility, and the overall impact of influence efforts. • Act as an industry thought leader and customer advocate, sharing market insights internally, representing the company externally, and aligning influence activities with business targets (sales plans, margin, market share).

• Partner with Product and Engineering teams to integrate security into application design and development. • Lead threat modeling exercises and identify practical security solutions for complex systems. • Conduct secure code reviews, application security assessments, and vulnerability analysis. • Develop and implement automated security guardrails across the SDLC. • Investigate, prioritize, and drive remediation of application security findings. • Promote secure coding practices through training, coaching, and awareness initiatives. • Collaborate with Security, Privacy, and Business Assurance teams to support compliance and risk management objectives. • Create and maintain security standards, procedures, and best practices that scale across teams.

• Provide second-level application support for business-critical applications and assigned projects. • Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs. • Perform root cause analysis and support problem management activities. • Analyze logs, system behavior, and application data to identify and resolve issues. • Execute SQL queries to investigate data-related incidents and validate application behavior. • Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution. • Manage and update incidents, service requests, and problem records using the organization's ticketing system. • Support testing activities, validate fixes, and perform functional verification before promoting solutions to production. • Participate in major incident investigations and provide technical input when required. • Maintain proper technical documentation and provide clear evidence and updates on assigned activities. • Contribute to knowledge sharing and provide guidance to junior team members when needed.

Role Description - Provide second-level application support for business-critical applications and assigned projects. - Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs. - Perform root cause analysis and support problem management activities. - Analyze logs, system behavior, and application data to identify and resolve issues. - Execute SQL queries to investigate data-related incidents and validate application behavior. - Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution. - Manage and update incidents, service requests, and problem records using the organization's ticketing system. - Support testing activities, validate fixes, and perform functional verification before promoting solutions to production. - Participate in major incident investigations and provide technical input when required. - Maintain proper technical documentation and provide clear evidence and updates on assigned activities. - Contribute to knowledge sharing and provide guidance to junior team members when needed. Qualifications - 4–7 years of experience in Application Support within a Software House or enterprise environment. - Strong understanding of second-level application support processes. - Hands-on experience with SQL and the ability to write and execute queries for troubleshooting purposes. - Experience in analyzing application logs and performing technical investigations. - Familiarity with incident management and ticketing systems. - Good understanding of SDLC and software support processes. - Experience in testing activities and validating application fixes. - Strong analytical and problem-solving skills. - Good communication skills and the ability to work effectively with cross-functional teams. - Ability to manage priorities and work under pressure in a production support environment.