Role Description As our Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth, and your contributions will directly impact our organizational goals! With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate. At NAVEX, you will work in a remote role and thrive alongside an engaged and collaborative team invested in supporting your success! Qualifications - Outstanding customer service skills with strong customer and results orientation - The ability to demonstrate emotional resilience - A quiet, secure home office or workspace to temporarily perform all duties in a remote environment - Minimum typing speed of 35 WPM - Experience using MS Office and the ability to easily navigate proprietary software applications - A commitment to ethical and inclusive use of AI in our hiring and workplace practices - Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through - AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Requirements - Weekend availability is required—applicants must be able to work at least one weekend day per week - Ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail - Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools Benefits - Meaningful Purpose: Your work helps organizations operate with integrity and protect their people - High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence - Candid, Supportive Culture: We communicate openly, challenge ideas—not people, and value teammates who embrace bold thinking and continuous improvement - Growth That Matters: Authentic feedback, strong accountability, and leaders invested in your success - Rewards for Results: Clear, competitive compensation designed to recognize measurable outcomes and real impact

• Develop graphic materials for internal and institutional communication. • Create executive presentations, both static and animated, ensuring visual quality and narrative coherence. • Produce and edit videos, including scriptwriting, animations, and audiovisual content processing. • Design infographics, illustrations, icons, and other visual assets for strategic communication. • Support communication initiatives through storytelling and the development of multimedia content. • Deliver training and guidance related to design and visual communication.

Role Description We are looking for a proactive and detail-oriented professional to support the execution of internal communications and employer branding initiatives, working closely with both the Talent and Communications teams. This role will focus on bringing visibility, structure, and consistency to all Talent-related initiatives, ensuring a clear and engaging employee experience across the organization. It is a hands-on, execution-focused role, not a leadership position, with strong collaboration across teams. - Draft and distribute internal communications (policies, organizational updates, working conditions, etc.) - Manage and execute the internal communications calendar, ensuring consistency across topics and channels. - Ensure alignment in tone of voice, messaging, and formats across all internal communications. - Support the development and execution of employer branding initiatives. - Contribute to making the Employee Value Proposition (EVP) clear and visible across the organization. - Identify key Talent initiatives and ensure proper internal visibility and communication. - Prepare and share regular communications around benefits and employee-related topics. - Support Talent activities such as internal mobility actions, events, and employer branding initiatives (e.g. job fairs). - Collaborate with multiple stakeholders to ensure clarity, alignment, and effective communication. Qualifications - 3–5 years of experience in Internal Communications, Employer Branding, Corporate Communications, Marketing, or HR-related roles. - Experience in medium to large organizations with multiple stakeholders. - Strong writing and communication skills in Spanish. - English level: B2 or higher (mainly written communication). - Highly organized, with strong attention to detail. - Ability to manage multiple topics and priorities simultaneously. - Interest in Talent, culture, and employee experience. Benefits - 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more. - 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills. - 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel". - 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon. - 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program. - 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important! - 🧘🏻‍♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.

• Lead California’s statewide recycling education and outreach efforts, partnering with national teams to drive strategy, implementation and performance to achieve behavior change and program outcomes • Oversee statewide and locally delivered public education campaigns, coordinating with national teams and agencies to ensure alignment with CAA brand, messaging and strategic priorities • Direct sector-based outreach and technical assistance efforts across commercial, multifamily and education sectors, as well as priority populations, ensuring alignment with statewide priorities and national frameworks • Oversee California communications strategy, planning and execution, including media engagement and interest holder communications • Develop and maintain comprehensive messaging frameworks that support program implementation across all phases— from early market signaling to issue response—ensuring consistency with national positioning while tailoring for California’s regulatory and political environment • Anticipate emerging issues and develop both proactive and reactive messaging strategies—identifying risks and opportunities early, shaping narratives and advising leadership response in coordination with national communications leadership • Monitor the external landscape, including policy developments, regulatory signals, media narratives and interest holder sentiment, to proactively inform communications strategy and position the organization ahead of emerging issues • Direct large-scale program delivery, including planning, vendor management and campaign execution • In collaboration with national communications leadership, manage an annual budget of up to $100+ million and allocate resources to maximize impact and efficiency • Apply CAA’s measurement and evaluation frameworks to track program performance, generate actionable insights and drive continuous improvement • Synthesize state-level insights to inform and strengthen national strategy • Support the organization’s direct engagement with local jurisdictions, tribes, service providers, end markets, producers, trade associations and community organizations in California • Support program implementation through clear, consistent and coordinated outreach and communications, including aligning messaging with interest holder dynamics and external landscape considerations • Lead and develop a multidisciplinary team spanning communications and recycling outreach functions. • Set priorities, establish operating rhythms, and ensure effective execution across a complex program • Other duties as assigned