Role Description We are seeking an experienced Gainsight Solution Architect / SME to lead the design, implementation, and optimization of Customer Success processes within the Gainsight platform. - The ideal candidate will possess deep expertise in Gainsight modules, customer lifecycle management, customer health frameworks, executive dashboarding, and enterprise-scale customer success transformations. - The candidate will work closely with business stakeholders, Customer Success teams, Sales Operations, and technical teams to design scalable lifecycle workflows covering onboarding, adoption, expansion, and renewal processes. Key Responsibilities - Lead discovery workshops and business requirement gathering sessions with stakeholders. - Design and implement customer lifecycle frameworks including LAND, ADOPT, EXPAND, and RENEW stages. - Define CTA strategies, Playbooks, Success Plans, lifecycle progression criteria, and business workflows. - Configure and optimize Gainsight modules including Cockpit, Rules Engine, Journey Orchestrator, Success Plans, Reports, and Dashboards. - Design customer health scorecards and customer success KPIs. - Define trigger criteria and automation strategies for lifecycle-based workflows. - Collaborate with technical and data teams for integrations and data alignment. - Design executive dashboards and reporting frameworks for lifecycle visibility and customer health tracking. - Provide strategic recommendations aligned with Gainsight best practices. - Support UAT execution, stakeholder reviews, and production deployment activities. - Mentor offshore implementation teams and provide functional leadership. Qualifications - Strong expertise in Gainsight CS platform. - Hands-on experience with: - Cockpit - CTAs - Playbooks - Rules Engine - Journey Orchestrator - Success Plans - Customer Health Scoring - Reports & Dashboards - Strong understanding of Customer Success operations and lifecycle management. - Experience working with SaaS customer onboarding and adoption programs. - Strong stakeholder management and communication skills. - Experience leading enterprise-scale implementations. Preferred Qualifications - Gainsight Certifications preferred. - Salesforce CRM knowledge. - Experience with executive dashboarding and KPI reporting. - Knowledge of customer data models and customer success analytics. - Experience in enterprise customer success transformation initiatives. Location This is a remote position.

• You will analyze documented change processes operating on one of the largest distributed systems in the world with the aim of making it even more reliable. • Researching and learning how Akamai's platforms, products, services, and systems work and how they impact each other. • Reviewing and approve change strategies across Akamai. Partnering with SMEs to analyze technical details, ask safety-oriented questions, and identify system improvements. • Identifying, analysing, and reporting safety risks. Work with executives and system owners to ensure prioritised risk mitigation is completed. • Working with system owners and change process SMEs to help them develop and modify change safety strategies through the review process • Collaborating with Architects, Researchers, and Engineers to maintain Reliability Standards and analyze and review systems against those established standards.

Job Title: Localization Technical Solution Architect Location: Irvine United States Job Description: Team Name: Localization | Irvine, CA Requisition ID: R027631 Job Description: We invite you to join us! Our team is looking for a Localization Technical Solution Architect to help scale and optimize our global localization ecosystem. In this role, you'll design integration solutions, streamline workflows, and drive automation across our content pipelines to deliver high-quality, culturally relevant player experiences worldwide. We value diverse perspectives and are looking for individuals who can help push our systems and processes forward. This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this position is Irvine, CA. Responsibilities - Communicate technical concepts, trade-offs, risks, and status clearly to both technical and non-technical stakeholders. - Establish quality checks, governance practices, and compliance standards for integrations and automated workflows, including data security and privacy considerations. - Support the evaluation and integration of ML-powered capabilities such as NMT, LLMs, and ML-assisted QA into localization workflows where they provide measurable value. - Create and maintain clear technical and project documentation, including requirements, architecture diagrams, implementation plans, and success criteria. - Identify process gaps and automation opportunities that reduce manual effort and improve localization quality, speed, and scalability. - Drive integration initiatives from discovery through rollout, including workflow analysis, scope definition, milestone planning, and cross-functional coordination. - Partner with Localization, Engineering, Production, IT, and external vendors to gather requirements, define scalable solutions, and align on implementation plans. - Design and implement integrations across localization systems such as TMS, CAT, CMS, DAM, and ML-enabled platforms using APIs, connectors, and automated workflows. Requirements - 5+ years of experience in localization engineering, solutions architecture, technical program delivery, or a similar integration-focused role. - Strong program management and communication skills, including experience driving milestones, managing dependencies and risks, and translating business needs into technical solutions. - Solid understanding of localization workflows, including content handoff, versioning, terminology or translation memory management, review cycles, and multilingual delivery pipelines. - Familiarity with localization platforms such as MemoQ, Smartling, XTM, Gridly, or similar tools, and localization data formats such as XLIFF, TMX, JSON, XML, and CSV. - Working knowledge of databases, ETL or data transformation, authentication and security approaches such as OAuth 2.0 and SSO, and common observability practices for workflow health monitoring. - Hands-on experience with scripting or automation, preferably Python, plus familiarity with cloud environments such as Azure. - Strong understanding of APIs, webhooks, and data pipelines, with familiarity in integration patterns such as event-driven, batch, and real-time workflows. - Experience delivering integrations across localization platforms and related systems such as TMS, CAT, CMS, DAM, and external vendor environments. Extra Points: - Multilingual capabilities or prior experience working directly with localization service providers or external localization vendors. - Experience supporting large-scale, live-service, or multi-vendor content ecosystems. - Exposure to CMS, DAM, DevOps, or content operations tools such as Contentstack, AEM, Docker, or Kubernetes. - Experience with API testing and documentation tools such as Postman or Swagger/OpenAPI. - Familiarity with iPaaS or workflow automation tools such as Azure Logic Apps, MuleSoft, Workato, or Power Automate. - Experience integrating ML solutions into localization workflows, including NMT, LLMs, or ML-assisted QA. Your Platform Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, Blizzard Entertainment, Inc., a division of Activision Blizzard (now part of Microsoft), is a premier developer and publisher of entertainment experiences. Blizzard has created some of the industry's most critically acclaimed games over the last 30 years, engaging tens of millions of players worldwide across PC, console, and mobile. Our World Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet! Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.  We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: - Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; - 401(k) with Company match, tuition reimbursement, charitable donation matching; - Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; - Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; - If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. In the U.S., the standard base pay range for this role is $29.81 - $55.14 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.

Role Description We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences. If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you. Responsibilities - Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences. - Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures. - Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads. - Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures. - Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders. - Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes. - Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms. Qualifications - Industry Expertise: 7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments. - Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures. - Deep Technical Mastery in: - API-first architecture principles - Microservices patterns - Event-driven and distributed systems - Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable. - Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions. Requirements - Nice to Have: - TOGAF or equivalent architecture certification. - Hands-on experience with Enterprise Service Bus (ESB) platforms. - Deep familiarity with contact center technologies and customer engagement software. Benefits - Culture of Relentless Performance: Join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: Enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: Make the most of the flexibility that comes with remote work. - Growth Mindset: Reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: Collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: Be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: Join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.