• Lead customers through all technical setup and configuration tasks and ensure each item is completed accurately and on time • Serve as the primary technical and training contact for customers and internal stakeholders throughout the implementation • Configure and troubleshoot user provisioning and flat file configurations, SSO configurations such as SAML, LMS and SIS integrations, and API-based applications • Review and interpret scripting and configuration languages such as JavaScript, JSON, HTML, and CSS to identify and resolve issues • Perform thorough initial troubleshooting before escalating a technical concern and follow established procedures when escalation is required • Travel to customer locations when in-person work is needed (generally less than 20%) • Deliver clear and engaging training sessions for both technical and non-technical customer teams to help them become confident users of the Pathify platform • Explain technical concepts such as the basics of Pathify’s middleware, how user provisioning is structured, and the wide variety of integrations commonly used in higher education • Update training materials or implementation resources when assigned or when improvements are identified • Adjust communication and teaching style based on the customer’s experience level and learning needs • Provide best-practice recommendations by understanding the customer’s vision, goals, and intended student experience, and guide them toward approaches that strengthen platform adoption and engagement • Build positive, professional relationships with customers and represent the Implementation team with clarity and respect • Work closely with the Project Manager to ensure aligned progress, shared updates, and accurate customer expectations • Document technical configurations, task completion, and status updates to support continuity and long-term customer success • Collaborate with Implementation, Support, Product, and other internal teams as needed to ensure a smooth customer experience • Follow all internal operational guidelines and expectations • Identify and communicate customer needs, risks, or recurring issues to the appropriate internal teams • Perform other duties as needed to support customer success and Pathify’s goals

• Leading, managing, and monitoring multiple complex projects from a Sales to Implementation perspective • Collaborating with cross-functional teams to ensure alignment and successful project execution • Managing project delivery within predefined goals, balancing time to market, quality, and resource availability • Facilitating meetings to gather input, align expectations, and make informed decisions • Interfacing Product and Support Teams to address customer issues and training requirements • Maintaining a customer-focused orientation throughout the project • Tracking and reporting on project milestones, deliverables, and key performance indicators • Developing and maintaining project plans, documentation, and risk logs • Aligning project deliverables and tasks with the overall vision/strategy • Negotiating with key stakeholders to consider customer impact and review resource allocation • Assessing and improving processes to enhance operational efficiency and effectiveness • Building and maintaining strong relationships with stakeholders across the organization • Managing stakeholder expectations and ensuring effective communication throughout the project lifecycle • Conducting post-project evaluations and providing ongoing support to ensure ongoing effectiveness and efficiency

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals. • Coordinate with cross-functional teams to ensure smooth execution across complex environments. • Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas. • Provide workflow consulting for physician, clinical, and operational teams. • Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established. • Provide consultation support to physicians with call workflow configuration into the PerfectServe system. • Develop training programs tailored to large health system audiences. • Educate new clinical users at the hospital pre and post go-live. • Configure advanced workflows within complex multi-facility systems. • Work with third party systems to integrate solutions into the PerfectServe system. • Conduct testing across devices, platforms, and integrated technologies. • Become trained across multiple PerfectServe platforms based on project needs. • Rapidly acquire new product knowledge for enterprise implementations. • Any other duties as needed to effectively perform the position

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Public Sector Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s PubSec customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our IoT solutions. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of state and local government organizations, including sanitation, public works, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. This role is a remote role available to candidates in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safely, and drive citizen value through their services. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success and Implementation teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. Manage the deployment of Samsara technology to US Public Sector customers, enabling customers to achieve quick time to value in their investment. Create launch plans and a roadmap to increase product usage. Track implementation progress, participation, product adoption, and account health. Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. Deeply understand the Samsara platform’s capabilities and explain them to Public Sector organizations of all types. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.