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Pathify logo
Pathify

Better technology. Better experience. Happier students.

Implementation Consultant

Implementation SpecialistCustomer SuccessOtherRemoteSeniorTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

96 days ago

Salary

$90K - $105K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishJavaScriptSQL

Job Description

Implementation Consultant

Pathify

• Lead customers through all technical setup and configuration tasks and ensure each item is completed accurately and on time • Serve as the primary technical and training contact for customers and internal stakeholders throughout the implementation • Configure and troubleshoot user provisioning and flat file configurations, SSO configurations such as SAML, LMS and SIS integrations, and API-based applications • Review and interpret scripting and configuration languages such as JavaScript, JSON, HTML, and CSS to identify and resolve issues • Perform thorough initial troubleshooting before escalating a technical concern and follow established procedures when escalation is required • Travel to customer locations when in-person work is needed (generally less than 20%) • Deliver clear and engaging training sessions for both technical and non-technical customer teams to help them become confident users of the Pathify platform • Explain technical concepts such as the basics of Pathify’s middleware, how user provisioning is structured, and the wide variety of integrations commonly used in higher education • Update training materials or implementation resources when assigned or when improvements are identified • Adjust communication and teaching style based on the customer’s experience level and learning needs • Provide best-practice recommendations by understanding the customer’s vision, goals, and intended student experience, and guide them toward approaches that strengthen platform adoption and engagement • Build positive, professional relationships with customers and represent the Implementation team with clarity and respect • Work closely with the Project Manager to ensure aligned progress, shared updates, and accurate customer expectations • Document technical configurations, task completion, and status updates to support continuity and long-term customer success • Collaborate with Implementation, Support, Product, and other internal teams as needed to ensure a smooth customer experience • Follow all internal operational guidelines and expectations • Identify and communicate customer needs, risks, or recurring issues to the appropriate internal teams • Perform other duties as needed to support customer success and Pathify’s goals

Job Requirements

  • Bachelor’s degree in a technical field such as Information Systems, Computer Science, or a related discipline, or equivalent practical experience
  • Three to five years of experience in a technical, customer-facing implementation or consulting role
  • Comfortable reading and working with XML, HTML, CSS, JavaScript, JSON, and SQL to support configuration and troubleshooting
  • Skilled in configuring SAML SSO, implementing LMS/SIS or comparable integrations, managing user-provisioning processes, and working with API-driven connections
  • Understanding of basic middleware concepts and how data flows between connected systems
  • Experience working in higher education and/or startup environments is beneficial

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

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