Job Closed

This listing is no longer active.

PerfectServe logo
PerfectServe

Founded in 1999, PerfectServe provides the healthcare industry with intelligent communication and collaboration solutions to automate workflows, optimize provider schedules, stream

Implementation Consultant

Location

United States

Posted

101 days ago

Salary

$75K - $90K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Implementation Consultant

PerfectServe

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals. • Coordinate with cross-functional teams to ensure smooth execution across complex environments. • Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas. • Provide workflow consulting for physician, clinical, and operational teams. • Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established. • Provide consultation support to physicians with call workflow configuration into the PerfectServe system. • Develop training programs tailored to large health system audiences. • Educate new clinical users at the hospital pre and post go-live. • Configure advanced workflows within complex multi-facility systems. • Work with third party systems to integrate solutions into the PerfectServe system. • Conduct testing across devices, platforms, and integrated technologies. • Become trained across multiple PerfectServe platforms based on project needs. • Rapidly acquire new product knowledge for enterprise implementations. • Any other duties as needed to effectively perform the position

Job Requirements

  • Bachelor’s degree required, engineering or IT related discipline is ideal but not required
  • Prior work experience in a customer facing or other service roles
  • Excellent verbal and written communications skills
  • Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
  • Embraces change and has a genuine curiosity for healthcare
  • Ability to work closely with peers and team members in a collaborative manner
  • Must travel up to 30 - 50% of the time

Benefits

  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

Related Job Pages

More Implementation Specialist Jobs

Samsara logo

Implementation Associate - Public Sector

Samsara

Samsara Inc. is on a mission to increase the sustainability of the operations that power the global economy. The company pioneers the Connected Operations Cloud

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Public Sector Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s PubSec customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our IoT solutions. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of state and local government organizations, including sanitation, public works, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. This role is a remote role available to candidates in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the Public Sector: You’ll be working with cities, states, school districts, and universities that help run our world. You'll work with them to help them operate more efficiently, safely, and drive citizen value through their services. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success and Implementation teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. Manage the deployment of Samsara technology to US Public Sector customers, enabling customers to achieve quick time to value in their investment. Create launch plans and a roadmap to increase product usage. Track implementation progress, participation, product adoption, and account health. Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. Deeply understand the Samsara platform’s capabilities and explain them to Public Sector organizations of all types. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

United States
$50.3K - $67.6K / year
Job Closed

Who we are… Nuvation Bio is a biopharmaceutical company tackling some of the greatest unmet needs in oncology by developing differentiated and novel therapeutic candidates. Our vision is to significantly change the practice of oncology by developing medicines that provide truly meaningful improvements in quality of life and survival for people with cancer. What you’ll be doing Nuvation Bio is seeking a highly skilled and proactive Senior Manager, Data Acquisition & Implementation to support our enterprise data strategy and enable data-driven decision-making across the organization. This role is essential in driving how internal and external data assets are sourced, integrated, governed, and made analytics-ready. You will lead third-party data partnerships, ensure compliance and quality across data onboarding processes, and partner with cross-functional teams to support R&D, Clinical, Commercial, and Regulatory functions. This is an opportunity to join a growing biotech environment where data is central to innovation, insights, and impact. You will be responsible for… Assist in executing the data acquisition roadmap for sourcing internal and external datasets. Lead third-party data agreements, including contract negotiation, usage rights, and compliance. Organize and support Quarterly Business Reviews (QBRs) with data and technology vendors. Catalogue and assist with technical details on contracts, NDAs, data sharing agreements, ensuring alignment with legal, business, and regulatory policies. Oversee vendor audits, performance reviews, and data delivery SLAs. Data Integration & Implementation Oversee ingestion, validation, transformation, mapping, and integration of datasets into internal data platforms. Define and implement ETL/ELT workflows, data schemas, metadata, and mappings to ensure data traceability and usability. Collaborate with engineering and IT teams to ensure scalable, reliable, and secure data pipelines. Manage initiatives related to data cataloging, metadata management, and master/reference data alignment. Data Governance & Quality Execute data quality checklists and enforce data standards, metrics, and KPIs (completeness, consistency, timeliness, accuracy). Identify, investigate, and resolve data quality issues; drive root cause analysis and remediation plans. Maintain and enhance data governance policies, including access control, privacy (e.g., HIPAA, GDPR), and security compliance. Ensure robust documentation of data assets, including data dictionaries, lineage, and source trust scores. Align with cross functional partners on data quality checklist Cross-Functional Collaboration Communicate project status, risks, timelines, and outcomes to stakeholders and senior leadership. Define and improve internal processes for data acquisition and onboarding (intake, validation, deployment, maintenance). Collaborate with Legal, R&D, Clinical, Commercial, and Regulatory teams to ensure data assets meet business needs. Process Improvement & Strategic Enablement Promote data management best practices across documentation, automation, and reusability. Support budgeting, forecasting, and resource planning related to data acquisition and implementation projects. What Knowledge & Experience you'll bring to us... 5–8 years of professional experience in Data Management, Data Strategy, Data Quality, or Analytics roles within biotech, pharma, or life sciences. Proven experience managing third-party data vendors, contracts, and licensing agreements. Strong understanding of data integration (ETL/ELT), data modeling, metadata, and cataloging practices. Experience applying data quality frameworks and maintaining compliance with regulatory/privacy standards (e.g., HIPAA, GDPR). Proficiency in SQL and experience with data pipeline tools and platforms. Strong communication, vendor negotiation, and stakeholder engagement skills. Behavioral skills to be successful... Problem-Solver - As an action-oriented self-starter, you’re eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges. Personable - You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives. Credible - Thorough understanding of clinical methodologies and providing sound analytical support, you quickly establish credibility as a reliable resource. Emotional intelligence , curiosity, and a knack to figure out a way to build something better Communication - Effectively listens, conveys, and receives ideas. Maintains a consistent flow of information. A strong presenter and effective communicator with the ability to influence stakeholders. Accountability - Acts with a clear sense of ownership - whether the task is in their role description. Holds yourself and others accountable to execute all tasks at hand through seen and unforeseen circumstances with high quality and integrity. Adaptability - Can manage in an environment of ambiguity. Embraces the change of a new system, process, technology, or idea in the organization. You could reassess priorities, alter goals and take risks. What we have for you! Competitive Base Salary, Bonus, and Equity Plans Unlimited Vacation and 10 Sick Days Annually Excellent Medical, Dental, and Vision Coverage 401K with Company Matching and much more! The base pay offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, experience, and location among other factors. Our full-time regular positions also include an annual performance-based bonus and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the level and position offered. Disclaimer Nuvation Bio, Inc. is an equal opportunity employer, and, in accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law. This job description reflects the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Illinois
Job Closed
Allego logo

Customer Success Implementation Manager

Allego

Market-Leading Sales Enablement Platform // Named a Best Place to Work by Inc. Magazine, BBJ and The Boston Globe

Full TimeRemoteTeam 201-500H1B No Sponsor

• Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success. • Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks. • Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego. • Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies. • Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption. • Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria. • Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met. • Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer. • Ensure a smooth transition to the post-implementation CS team at the end of the implementation. • Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health. • Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.

Colombia
$30K - $55K / year
Chartbeat logo

Director, Customer Implementation – Training

Chartbeat

Chartbeat is a privately-held technology startup whose content intelligence platform offers publishers tools to build audiences across multiple digital formats. Launched in 2009, t

• Own the end-to-end customer implementation experience, including pre-sale technical evaluations, proof-of-concept support, and post-sale onboarding • Ensure Implementation Engineers deliver high-quality, white-glove technical integration support to prospective and newly sold customers • Establish clear engagement models and handoffs between Sales, Technical Services, and Customer Success • Oversee the delivery of tailored customer training programs designed to help clients effectively utilize Chartbeat products • Ensure training engagements align to customer goals, use cases, and stages of product maturity • Drive consistent product understanding and “aha” moments that reinforce customer value • Lead, coach, and develop a team of Implementation Engineers and Customer Training & Enablement Managers • Define clear role expectations, performance standards, and development paths across the team • Foster a culture of accountability, empathy, and continuous improvement • Design and maintain scalable implementation and training frameworks, documentation, and best practices • Identify gaps and inefficiencies in onboarding and training workflows and drive continuous improvement • Use delivery insights and customer feedback to refine programs and improve outcomes over time • Partner closely with Customer Success to support strong post-onboarding adoption and retention • Collaborate with Sales on technical readiness during trials and early-stage customer engagements • Work with Product and Support to surface recurring implementation challenges and inform improvements

Texas
$170K - $180K / year
Job Closed