• Provide project oversight and strategic direction of electronic data interchange systems and API integrations. • Act as project lead and work closely with cross-functional teams to streamline business processes, improve data accuracy, onboard new clients, and enhance communication with partners and clients. • Consults with internal teams and clients in the analysis of technical integration requirements (EDI and API). • Organizes, analyzes, & controls the activities of the engineering and implementation teams. • Tracks & reports development/onboarding status and communicates with teams and clients. • Oversee documentation processes for product changes and updates. • Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.

• Provide project oversight and strategic direction of electronic data interchange systems and API integrations. • Act as project lead and work closely with cross-functional teams to streamline business processes, improve data accuracy, onboard new clients, and enhance communication with partners and clients. • Consults with internal teams and clients in the analysis of technical integration requirements (EDI and API). • Organizes, analyzes, & controls the activities of the engineering and implementation teams. • Tracks & reports development/onboarding status and communicates with teams and clients. • Oversee documentation processes for product changes and updates. • Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.

Role Description Resource Innovations is seeking a Energy Efficiency Program Coordinator to join our growing team in Pennsylvania. We are seeking a highly skilled and motivated Energy Efficiency Program Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, energy initiatives. As a Energy Efficiency Program Coordinator you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements. Duties and Responsibilities - Maintain electronic and hard copy filing system of applications, rebates and other supporting documents. - Communicate effectively as part of team approach with other departments in servicing customers. - Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy. - Provide exceptional customer service and call handling in a customer centric environment. - Safeguard confidential customer information. - Willing to support any program within the department as assigned. - Other duties as assigned. Qualifications - Must be located in Pennsylvania. - Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm. - 2+ years previous customer service and data entry experience required. - Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively. - Exceptional attention to detail, time management, and organizational skills. - Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives. - Able to meet deadlines while adapting to shifting priorities and evolving business needs. - Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred. - Excellent written and verbal communication skills. - Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred Skills, Education and Experience - Bachelor’s degree preferred. - 2+ years of experience in energy efficiency, sustainability, or project coordination preferred. - Experience working with utility-sponsored rebate or incentive programs is a plus. - Spanish-speaking bilingual candidates preferred. Benefits - Competitive salaries based on a candidate's skills, experience and qualifications for the position. - Compensation range for the base salary for this position is $40,000-$50,000. - Eligibility for a discretionary annual bonus. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits. - Additional supplemental offerings. Employment Conditions Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

Role Description We’re looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division. In this role, you’ll be the key connection between our clients, our teams, and our business—driving service excellence, consistency, and continuous improvement. If you enjoy leading people, solving problems, and owning results, this role gives you the platform to do it on a large scale. About the Role We’re looking for a Global Clients Program Manager to act as a strategic security advisor for one of our key global clients. In this role, you’ll own the overall security program for your assigned account(s) – from strategy and service delivery to financial performance and continuous improvement. You’ll be the main point of contact for the client, making sure our services are consistent, proactive, and aligned with their business goals across multiple locations and regions. This is a high-visibility role with direct impact on client satisfaction, retention, and growth. What You’ll Do - Strategic Leadership & Client Partnership: - Serve as the primary security advisor and relationship owner for assigned global client account(s). - Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives. - Lead regular business reviews with client stakeholders and Securitas leadership, addressing performance, risks, and opportunities. - Operational Excellence: - Ensure consistent, high-quality service delivery across all client locations. - Coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools. - Support special events, emergency coverage, and new site start-ups or transitions. - Drive standardization and continuous improvement of processes, post orders, and operating procedures. - Financial & Business Management: - Take full P&L ownership for the account, monitoring financial and operational indicators to improve performance. - Support strategic budget planning for guard services and security system deployments. - Lead or support global RFI/RFP responses, including pricing strategy and coordination across regions. - Teamwork & Global Coordination: - Build strong relationships with Securitas branches, alliance partners, and global service providers. - Coordinate global service delivery, ensuring alignment with the Global Clients Americas (GCA) model and best practices. - Help develop and maintain a global service network that can support the client’s evolving needs. - Innovation & Problem Solving: - Identify risks, gaps, and opportunities in the security program and propose practical, data-driven solutions. - Introduce new ideas, tools, and approaches to improve service quality, efficiency, and client value. Qualifications - Bachelor’s degree preferred. - At least 5 years of progressively responsible management experience in business management, security management, or a closely related field. - Proven experience managing key accounts or complex programs, ideally in a multi-site or global environment. - Strong financial acumen, including comfort with P&L, budgeting, and performance metrics. - Excellent relationship-building and communication skills, with the ability to influence at multiple levels. - Comfortable with extensive travel (around 50%) and working across time zones and cultures. Benefits - Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities. - Retirement plan. - Employer-provided medical and dental coverage. - Company-paid life insurance. - Voluntary life and disability insurance. - Employee assistance plan. - Securitas Saves discount program. - Paid holidays. - Paid time away from work. - Access to earned wages on a daily basis (restrictions and fees may apply).