Role Description As an IT Business Analyst, you will act as a trusted partner to the business — the single point of accountability who guides an IT request from its very first conversation through to a successfully delivered solution. You will own the full journey: - Assessing business needs - Identifying and quantifying desired outcomes - Eliciting and documenting requirements - Collaborating with technical delivery teams - Evaluating results Your impact will be felt across the organization: - Business stakeholders will rely on you to make sense of their technology needs and advocate for solutions that actually work. - IT leadership will depend on you for clear pipeline visibility, prioritized recommendations, and analytical insight. - Delivery teams will count on you for requirements that set them up for success — not surprises. This is a high-visibility role that sits at the intersection of business and technology. You will build trusted relationships that make things get done — and done well. Qualifications - 5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment. - Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution. - Hands-on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle. - Proven experience working across both project-based and BAU (run-the-business) contexts. - Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset. - Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset. Requirements - Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests. - Assess and validate requests for business value, strategic alignment, feasibility, and risk. - Maintain an up-to-date view of the IT request pipeline. - Apply consistent scoring and prioritization frameworks. - Identify and flag duplicate, redundant, or conflicting requests across the portfolio. - Elicit, analyze, and document detailed functional and non-functional requirements. - Produce high-quality BRDs, process flow diagrams, user stories, and use cases. - Conduct current-state analysis and gap assessments. - Collaborate with solution architects, developers, and platform SMEs. - Define and lead UAT. - Support training development, change management, and post-go-live adoption. - Track delivery progress, surface risks and blockers proactively. - Maintain an accurate inventory of enterprise applications. - Support oversight of key IT contracts and vendor relationships. - Identify gaps between current technology capabilities and evolving business demand. - Correlate IT spend to the value of services utilized. - Serve as the day-to-day point of contact for business stakeholders. - Facilitate workshops, steering meetings, and cross-functional working sessions. - Identify and champion opportunities to improve IT and business processes. - Define measurement frameworks for improvement initiatives. - Source, analyze, and visualize data to validate business cases. - Apply AI-assisted tools to accelerate documentation and analysis. - Evaluate automation and AI opportunities within business processes. Benefits - Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program - Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance - Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave - Additional Perks: Employee Discount Program Company Description We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging.