L.L.Bean

Role Description Understand business needs, collect and analyze data to elaborate reports that offer opportune information for decision making, that allow achieving goals and strategic objectives of the company. Recommend or work on continuous improvement projects. Provide mentoring, guidance and technical expertise to other analysts as needed in order to achieve goals. Responsibilities - Design and maintain reports that provide reliable information to support business processes, projects and decision-making. - Elaborate required databases to recollect and connect data at the required level of detail, using the available tools. - Evaluate business needs, clearing up doubts as necessary. - Analyze available data sources, determine required data and validate obtained results to assure accuracy of the reports. - Ensure the quality and integrity of data shown in the reports. - Create and maintain documentation of all development efforts. - Be the owner of reports and maintain documentation updated to allow usefulness, accuracy and repetitiveness of reports. - Identify trends and their causes and provide value-added analysis to reporting. - Run reports showing performance of company's processes or supporting business processes if needed due to capacity constraints. - Make recommendations, work or guide others on the improvement of existing procedures/reports. - Implement best practices, standardization, new concepts and ideas. - Execute investigation, troubleshooting and customer follow-up related to the reports. - Assist users of reports with the interpretation of data as necessary. - Provide mentoring, guidance, analytical support and technical expertise to other analysts as needed. - Search for business knowledge and share it with the team. - Participate in projects as required to provide data and analytical support. - Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. - Identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers. - Communicate issues/concerns to leaders/capacity planner in a timely manner. - Execute all of the above demonstrating the EIM values. Qualifications - Advanced proficiency in English (C1) - Advanced student (or graduated) in Industrial Engineering, Business Administration or related field - Previous experience is not required, but it’s a plus Skills and Qualifications - Advanced: - Attention to Detail - Results Oriented - Innovation & Continuous Improvement mindset - Team Player - Intermediate: - Data management and data warehouse understanding - Reporting and visualization tool knowledge - Learning agility - Analytical skills - Communication Skills - Customer Focus - Technical Skills - Problem Solving - Emotional Intelligence - Business Knowledge - Decision making - Self-development and learning desire - Power BI management - Tableau - Basic: - Leadership - Negotiation skills - SQL Programming knowledge - Nice to have: - Visual basic programming knowledge Benefits - Extraordinary employee experience - Flexible schedule - Work from home up to 5 days a week - Fitness subsidy - Education subsidy - 3 paid days to enjoy outdoor activities - 5 Personal/sick days - L.L.Bean employee discount - Asociacion solidarista - Life and medical insurance - Company doctor

Role Description L.L.Bean is seeking Seasonal Work-From-Home Customer Service Representatives who enjoy helping people and creating exceptional customer experiences. In this part-time, temporary role, you'll assist customers with orders, product questions, promotions, and problem resolution while delivering the legendary service that has defined L.L.Bean for generations. You'll work from the comfort of your Maine home office while helping customers enjoy the outdoors. Training classes begin in August and continue through October. What You'll Do - Answer customer calls and assist with orders, questions, and service needs. - Navigate multiple computer systems to process orders and resolve customer concerns. - Share product knowledge, promotions, and relevant recommendations. - Follow up with customers when appropriate. - Participate in ongoing training and coaching opportunities. - Deliver friendly, personalized service focused on customer satisfaction and retention. Value-Added Customer Service At L.L.Bean, we believe great service includes helping customers discover relevant products, offers, and solutions. You will be trained to: - Identify natural opportunities to introduce products and promotions. - Help customers take advantage of free shipping thresholds and special offers. - Suggest alternatives or better-value options when appropriate. - Adapt conversations based on each customer's needs and shopping goals. Qualifications - Strong customer service and communication skills - Comfortable using technology and learning new systems - Ability to multitask across multiple applications - Problem-solving skills and attention to detail - Interest in helping customers find the right products and solutions - A quiet, dedicated home workspace located in Maine Requirements - Provide at least 24 hours of weekly availability - Be available on Mondays and Tuesdays during our most busy time Thanksgiving through Christmas - Be available for at least one weekend day Benefits - Competitive pay starting at $16/hour or more - Work from home in Maine - Generous employee discount - 401(k) participation - Outdoor gear borrowing privileges Home Office & Technology Requirements To ensure a secure and reliable customer experience, all Home Agents must maintain an approved home office setup. Photos and documentation will be required during the onboarding process. Computer Requirements - Windows - Windows 11 or newer (Windows S Mode not supported) - Mac - macOS 14 Sonoma or newer - Minimum 8 GB RAM - Two monitors with one being 17" or larger - Full-size keyboard with number pad - Mouse with scroll wheel - Webcam - USB headset with microphone - Power strip with surge protection Internet Requirements - Minimum 25 Mbps download speed - Minimum 7.5 Mbps upload speed - Wired internet connection required - Computer must connect directly to modem/router via Ethernet cable Not permitted: - Satellite internet (including Redzone Wireless) - Mobile hotspots - Wireless-only PC connections Workspace Requirements - Must be physically located in Maine - Dedicated, quiet workspace free from distractions - Workspace must protect customer privacy and meet security standards - Ergonomic desk and chair required Interview & Application Process Interviews, onboarding, and training are conducted virtually using Microsoft Teams. As part of the application process, applicants will be asked to provide: - Operating system screenshots - RAM/memory verification - Internet speed test results - Photos of your monitors If you love helping customers, are comfortable with technology, and are ready to deliver legendary service from home, apply today and join the L.L.Bean team!

Role Description We are hiring new Seasonal Call Center Representatives! This is a temporary position with a flexible schedule, running from mid-August to late December, with the possibility of extension into early next year or conversion to a permanent position based on performance and business needs. - Handles incoming customer calls, places orders, answers questions, and promotes products and/or services; striving for total customer satisfaction with each interaction. - Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, promoting products and/or services, and directing calls to the managerial team when necessary. - Engages with customers and is always ready to offer information on merchandise and services. This is a CR-based position. To be considered, please be aware that you must be legally authorized to work in Costa Rica. Qualifications - English Level: C1 (advanced verbal and written) - Strong listening skills - Customer Service oriented (respectful, friendly, proactive, courteous, etc.) - High attention to detail - Ability to make decisions quickly - No specific career is required - No experience required (Call Center experience is a plus) Requirements - Employees need to be able to work between 20-29 hours per week during low season. - During peak, there could be an option to extend the number of working hours. Benefits - Extraordinary employee experience - Flexible schedule - Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment) - L.L.Bean employee discount - Company doctor - Employee Assistance Program (EAP)

Collaborate with stakeholders to gather requirements and deliver technology solutions. Support application enhancements and integrations while troubleshooting production issues and monitoring system performance to ensure operational stability.

Role Description This is a temporary position for 11 months. - Support financial planning, reporting, and analysis activities by preparing financial reports, maintaining data accuracy, assisting with budgeting and forecasting, and providing insights that help leaders manage departmental and project-related spend. - Prepare recurring and ad hoc financial reports, dashboards, and analyses to support IT leadership decision-making. - Compile, analyze, and maintain financial and operational data related to Information Services budgets, projects, and departmental spend. - Maintain reporting files, templates, and data tracking methods to support accurate, timely financial reporting. - Develop and refresh reports using Excel and other finance systems to monitor budgets, forecasts, and actual results. - Perform trend and variance analysis to identify drivers of financial results, risks, and opportunities. - Work with the IT Finance Analyst to support reporting enhancements, process improvements, and automation efforts that improve finance team efficiency and data quality. - Recommend practical improvements to reporting processes, data management practices, and standard work. - Help monitor report effectiveness and consolidate reporting needs to improve consistency, usability, and efficiency. - Partner with IT Finance Analyst, report users, and business leaders to explain financial results, answer questions, and support informed decision-making. - Respond to special analysis requests by gathering data, assessing reporting needs, and delivering clear, actionable insights. - Coordinate with Information Services Cost Center Managers and finance partners to support a consistent, timely monthly close process. - Assist with annual budget preparation, forecast updates, and ongoing expense tracking for IT departments and initiatives. - Build knowledge of finance tools, reporting systems, and analytical techniques to continuously improve the quality of work and insights. - Perform other financial, analytical, and project support responsibilities as assigned. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field. - 0–2 years of relevant experience, including internships or co-op experience. - English Level: C1 (Advanced). Requirements - Proficiency in Excel, including formulas, pivot tables, and data analysis; familiarity with SAP or other ERP systems preferred. - Strong financial, analytical, and computer skills with the ability to work accurately with large data sets. - Foundational knowledge of budgeting, forecasting, variance analysis, and financial reporting. - Strong analytical and problem-solving skills, with a process-oriented mindset and adherence to standards. - High attention to detail and commitment to data accuracy. - Clear oral and written communication skills, with the ability to explain financial information to non-finance partners. - Self-motivated, organized, and able to manage multiple priorities in a deadline-driven environment. Benefits - Extraordinary employee experience. - Flexible schedule. - Work from home up to 5 days a week. - L.L.Bean employee discount. - Company doctor. - Employee Assistance Program (EAP).

Role Description The Senior Programmer Analyst serves as a technical and functional expert supporting a portfolio of digital commerce, customer experience, and marketing technology platforms across the Emerging Channels Portfolio. This role partners with business stakeholders, vendors, and technical teams to design solutions, support production systems, troubleshoot complex issues, and deliver enhancements that improve customer and business outcomes. The ideal candidate combines strong systems analysis and problem-solving skills with experience supporting enterprise applications, integrations, data flows, and customer-facing technologies. - Partner with business teams to gather requirements, evaluate options, and deliver technology solutions that support business objectives. - Design, configure, test, implement, and support application enhancements and integrations. - Serve as a primary support resource for digital commerce, marketing, customer service, and international business applications. - Troubleshoot production issues, perform root cause analysis, and coordinate resolution efforts with internal teams and vendors. - Monitor application performance, integrations, and data flows to ensure system reliability and operational stability. - Support project delivery activities including solution design, testing, deployment, and post-implementation support. - Analyze data, application performance, and business processes to identify improvement opportunities. - Maintain system documentation, support procedures, and knowledge resources. - Participate in on-call support and incident management activities. - Other related duties as assigned or as opportunities for growth arise. This role may support initiatives related to: - Digital marketing and customer engagement - Salesforce platform enhancements - International commerce operations - Customer service technology - Reporting and analytics improvements - Application modernization and integration projects - Customer experience optimization Qualifications - Bachelors Degree in Computer Science, Information Systems, or related field. - 5+ years of experience in systems analysis, application support, software implementation, or enterprise application development. - English level: C1 (Advanced) Requirements - Experience with some combination of the following: - Salesforce Service Cloud - Salesforce Marketing Cloud (SFMC) - Salesforce Commerce Cloud (SFCC) - APIs and system integrations (Apigee preferred) - SQL and data analysis - ECOM, Analytics, Testing, Reporting and Marketing tools (Splunk, Postman, GA4, Tealium, Tableau, Feedonomics, etc.) - Strong analytical, troubleshooting, and problem-solving skills. - Experience supporting customer-facing applications and integrated enterprise systems. - Ability to communicate effectively with technical and non-technical stakeholders. - Proven ability to manage multiple priorities and work independently in a fast-paced environment. Benefits - Extraordinary employee experience - Flexible schedule - Work from home up to 5 days a week - Fitness subsidy - Education subsidy - 3 paid days to enjoy outdoor activities - 5 Personal/sick days - L.L.Bean employee discount - Asociación solidarista - Life and medical insurance - Company doctor

Role Description Responsible for owning and advancing in-season performance measurement, trend analysis, and forward-looking projections for the Direct Channel, including digital, phone, and customer service. This role serves as the primary owner of business performance reporting, forecasting, and planning insights—delivering timely analysis, identifying emerging trends, and developing outlooks that help shape expectations and decisions for future periods. - Translates complex data into clear, actionable narratives for cross-functional and senior leadership audiences. - Works independently and as part of a broader analytics team to evaluate business performance, support strategic and planning decisions, and improve enterprise understanding of the drivers affecting direct channel results. Qualifications - 4-Year Bachelor’s Degree in Industrial Engineering, Business Administration, Business Analytics, Computer Science or related field. - 3+ years in similar roles. - Advanced analytical and quantitative skills, including SQL, Tableau and data analysis tools. - Strong business storytelling and data visualization skills. - Experience with forecasting, projections, and scenario modeling. - Proven ability to work independently with high accuracy and judgment. - Excellent written and verbal communication skills with executive level stakeholders. - Strong organizational skills and ability to manage recurring deliverables. - Ability to mentor less experienced analysts. - Team player, flexible, able to adapt to change. - Creative; idea generator and problem solver. - Adept at developing and maintaining strong relationships externally & internally. - Strong understanding of the L.L.Bean brand positioning and Direct Channel business model preferred. Requirements - Own and deliver in-season performance reporting for the Direct Channel, independently producing, validating, and synthesizing weekly business performance updates. - Lead advanced performance and trend analyses, integrating multiple data sources to uncover drivers of results, and assess risks and opportunities across future periods. - Synthesize analyses into clear, decision-oriented business narratives that frame trade-offs, risks, and opportunities for senior leadership. - Maintain, evolve, and standardize reporting tools, dashboards, and analytical processes. - Frame analytical problems and propose approaches for ad hoc and strategic initiatives. - Act as a thought partner for Marketing, Finance, and other teams throughout in-season and planning cycles to align on assumptions, interpret results, and inform decisions. - Own forecasting core Direct Channel KPIs and creation of planning processes. - Mentor and guide less experienced analysts through analytical review, best-practice sharing, and elevating analytical rigor across the team. Benefits - Extraordinary employee experience. - Flexible schedule. - Work from home up to 5 days a week. - Fitness subsidy. - Education subsidy. - 3 paid days to enjoy outdoor activities. - 5 Personal/sick days. - L.L.Bean employee discount. - Asociación solidarista. - Life and medical insurance. - Company doctor.

Role Description This is a temporary position for 9 months. Support L.L.Bean’s Wholesale channel in achieving goals by assisting with order processing: - Receive, process & maintain Wholesale Customer Needs & PO’s. - Provide process support to Wholesale Order processes. - Process Delivery Order Exceptions. - Document existing processes, roles and responsibilities within the Wholesale team and in cases where the Wholesale team interacts with cross-functional partners. - Help create processes in some cases where they do not exist today and assume ownership of select processes. - Establish and maintain policies & procedures and standard operating procedures (SOP’s). - Recommend enhancements that improve processes for productivity and controls. - Ability to mine, analyze and present data to drive informed decision making. - Understand and document existing and new processes by working with stakeholders. - Identify pain points and improvement opportunities to provide process recommendations. - Run reports and tools showing performance of company's processes or supporting business processes. - Make recommendations, work, or guide others on the improvement of existing procedures/reports. - Implement best practices, standardization, new concepts, and ideas. - Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. - Identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers. - Communicate issues/concerns to leaders/capacity planner in a timely manner. - Assist with other projects as needed. Qualifications - 4-Year bachelor’s degree in Industrial Engineering, Business Administration or related field. - Advanced English Level (C1). - 1+ years of experience. Requirements - Advanced skills: - Able to work in a fast-paced environment. - Process-driven, detail-oriented, and a linear/logical thinker. - Good listener, collaborator, and communicator. - Able to work independently to pull together teams of people and facilitate productive discussions. - Able to capture and synthesize the work being described; simplify the complex. - Process Oriented. - Self-development and learning desire. - Innovation & Continuous Improvement mindset. - Intermediate skills: - Flexible and able to prioritize and adjust priorities. - Comfortable facilitating discussions and focusing team members on the task at hand. - A problem solver, who can help identify pain points and areas of opportunity. - Technical skills: - Business Knowledge. - Customer Focus. Benefits - Extraordinary employee experience. - Flexible schedule. - Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment). - L.L.Bean employee discount. - Company doctor. - Employee Assistance Program (EAP).

Role Description Deliver actionable insights by analyzing business needs and metrics, identify trends and opportunities; execute and enhance current reporting; and partner with stakeholders to anticipate and address business questions through data-driven solutions. - Partner with cross-functional stakeholders to understand analytical needs and translate them into data solutions. - Analyze large datasets, processes, and performance to identify trends, patterns, risks, and opportunities. - Develop, execute and maintain recurring reports, dashboards, visualizations and presentations that support data driven decision-making. - Perform structured ad-hoc analysis to answer vague business questions. - Communicate analytical findings and recommendations clearly and concisely, adapting messaging and level of detail to different audiences, from technical partners to business stakeholders and leadership. - Perform root cause analysis and propose data-driven recommendations. - Ensure data accuracy, consistency and timeliness of reports. - Continuously improve reporting processes, including automation and optimization where possible. - Monitor solution effectiveness and recommend continuous improvements. - Facilitate meetings and presentations to align goals and deliverables. Qualifications - English Level: C1 (Advanced) - Education Level: Bachelor’s degree in Data Science, Business Administration, Engineering or relevant experience. - Years of experience: 3+ years of experience in data analysis, reporting, or business analytics roles. Requirements - Proven hands-on experience using SQL, Excel, and BI tools to analyze data and deliver actionable insights. - Advanced SQL and Excel skills for data extraction, transformation, and analysis. - Strong analytical and problem-solving skills with ability to structure ambiguous problems into actionable analysis. - Experience with BI tools (Tableau, Power BI) and data transformation tools (Power Query or similar). - Strong ability manipulating and analyzing large data sets. - Effective communication and data storytelling skills, with the ability to translate complex analysis into clear, concise insights for diverse audiences. - Attention to detail and results oriented. Benefits - Extraordinary employee experience - Flexible schedule - Work from home up to 5 days a week - Fitness subsidy - Education subsidy - 3 paid days to enjoy outdoor activities - 5 Personal/sick days - L.L.Bean employee discount - Asociación solidarista - Life and medical insurance - Company doctor

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. Position Purpose Contributes to the Information Security and Compliance team's Response and Run activities. Responsible for the execution, support, and stewardship of cybersecurity incident response, alert and vulnerability monitoring, and program initiative execution. Works closely with the GRC Risk Team to report and monitor cybersecurity risk. We offer: - Extraordinary employee experience - Flexible schedule - Work from home up to 5 days a week - Fitness subsidy - Education subsidy - 3 paid days to enjoy outdoor activities - 5 Personal/sick days - L.L.Bean employee discount - Asociación solidarista - Life and medical insurance - Company doctor About the role: - Monitor, operate, and maintain information security and compliance program infrastructure according to department strategy and business requirements. - Collaborate with business leaders, architects, engineers, and application development teams to implement scalable, sustainable, and measurable IT solutions. - Collaborate with technical leads, architects, and analysts on evaluating new tools and solutions for security components, compliance, and functionality. - Support the Risk team through security-related risk consultation and threat analysis. - Provide technical leadership for cybersecurity tools. - Collaborate with internal clients in support of technology requirements. - Participate in 24x7 on-call rotation for alerts and Incident Response for all technical, security related events. - Participate in capacity planning and hardware/software budget planning. - Participate and act as an IT leader during Incident Response Plan (IRP) review, testing, and execution. - Assist other analysts and engineers to utilize security tools and execute processes and procedures effectively. - Act as an information security and compliance consultant to enterprise projects as a subject matter expert. - Drive and employ standards within the context of job responsibilities. - Understand and apply change management procedures/principles. - Provide management with status reports and participate in program reporting. - Produce documentation for service portfolio. - Operationalize initiatives from engineering and ensure timely delivery, measured execution, process documentation, and continual improvement. - Other duties as assigned. About you: Education: 4-Year Bachelor's Degree in Computer Science, Cybersecurity, or a related field; or equivalent hands-on SOC / Incident Response experience. Experience: 3-5+ years in Cybersecurity English Level: C1 (Advanced) Skills and Qualifications - Ability to operate effectively in a fast‑paced, high‑pressure Security Operations environment, including handling multiple concurrent security incidents. - Prior experience in a SOC and/or Incident Response role, including triage, investigation, containment, eradication, and recovery activities. - Strong working knowledge of enterprise security technologies such as SIEM, SOAR, EDR/XDR, IDS/IPS, email security, and vulnerability management tools. - Demonstrated experience analyzing and responding to security alerts across endpoints, networks, cloud, and applications. - Strong analytical and problem-determination skills for investigating complex security incidents in large enterprise environments. - Experience performing incident documentation, root cause analysis, and post-incident reporting including lessons learned and improvement recommendations. - Ability to participate in a 24x7 on-call rotation and respond to high-severity security incidents outside normal business hours when required. - Proven ability to write clear, concise, and accurate technical and executive-level incident reports, timelines, and metrics. - Excellent written and verbal communication skills, with the ability to clearly explain technical findings to both technical teams and non-technical stakeholders. - Strong team skills including collaborative problem solving, coordination during live incidents, and effective communication under pressure. - Hands-on experience with: - Networking fundamentals (TCP/IP, DNS, HTTP/S, VPNs) - Windows and *NIX operating systems - Virtualized and cloud environments - Application and Internet-facing security threats - Scripting and automation experience is a plus, including Python, PowerShell, Bash, or similar languages, especially for investigation, enrichment, or response workflows. - Security certifications are a plus, such as GCIH, GCED, GCIA, CISSP, CISA, CISM, or equivalent IR-focused credentials. If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.