• Drive service business growth by promoting HBK’s service offerings • Proactively hunt calibration business and self-generate opportunities to build pipeline • Visit potential and existing customers to generate inquiries using consultative sales techniques • Demonstrate the unique benefits of partnering with HBK and showcase all services we can offer throughout the business • Prepare quotations as required and focus on getting more customers on multiyear service contracts • Provide accurate feedback through reports and forecasts, and actively contribute to departmental meetings • Actively market HBK services to all customers through email, phone and social media • Collaborate with internal teams to ensure all services are delivered as expected • Provide pre-sales and after-sales support to ensure customer satisfaction

• Partner with the outside sales team to schedule and deliver customized product demonstrations to prospective customers • Translate technical product features into business value and ensure alignment with end-user safety workflows • Lead onboarding and training for new customers, ensuring seamless setup and adoption of the Connected LOTO solution • Act as a subject matter expert on LOTO regulations (OSHA 1910.147) to educate customers and address compliance questions • Gather customer feedback and influence product roadmap by identifying new features and solution improvements • Document customer engagement activity in the CRM system and maintain a pipeline of opportunities • Support RFPs, technical documentation, and marketing content to accelerate the sales process • Collaborate cross-functionally with product, engineering, marketing, and sales leadership to refine strategy and drive growth • Represent Master Lock at trade shows, conferences, and industry events

• Architecting solutions that will achieve customer business outcomes. • Developing and articulating compelling proposals ensuring customer's business and technical requirements are met. • Providing technical expertise to sales teams and customers. • Producing in-depth comparative analysis of alternative approaches to meet solution requirements. • Actively gathering and applying competitive intelligence as a critical component of account support. • Building strong professional relationships with customer key executives across the business and industry.

• Serve as the primary technology advisor for customers, partners, and prospects. • Build strong, trusted relationships with C-level executives and senior business leaders. • Identify and address customer challenges, aligning technology solutions with business objectives. • Provide expert guidance on technology investments, ensuring alignment with industry best practices. • Shape the vision and roadmap for cybersecurity governance, risk, and compliance. • Shape the vision and roadmap for network, network security, and data center infrastructure. • Influence the development of new services and solutions to meet evolving market demands. • Partner with sales teams to effectively communicate the company’s capabilities and value proposition. • Assist in deal qualification, solutions, and closing by providing technical credibility and expertise. • Engage in pre-sales activities, including presentations, demonstrations, and proposal development. • Act as a recognized leader in Network Infrastructure and datacenter infrastructure. • Act as a recognized leader in cybersecurity GRC. • Represent the company at industry events, webinars, conferences, and partner engagements. • Develop thought leadership content such as whitepapers, blogs, and case studies.