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C.H. Robinson logo
C.H. Robinson

Accelerate Your Advantage

Director, Customs

DirectorDirectorFull TimeRemoteLeadTeam 10,001+Since 1905H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona | Florida | New Jersey | Minnesota

Posted

3 days ago

Salary

$113K - $254.2K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Customs

C.H. Robinson

• Oversee all import and export compliance activities, ensuring adherence to U.S. and international customs regulations, trade agreements, and partner government agency requirements (e.g., FDA, USDA) • Ensure accurate classification, valuation, and country-of-origin determinations for all goods • Establish processes to ensure timely and compliant customs clearance across all global shipments • Monitor and interpret changes in tariffs, duties, and global trade regulations • Lead tariff strategy, including application of Harmonized Tariff Schedule (HTS) classifications • Implement duty optimization strategies such as free trade agreements, duty drawback, and tariff mitigation programs while maintaining compliance • Lead the integration of compliance requirements into global logistics operations across ocean, air, and ground transportation • Partner with internal and external stakeholders to ensure efficient and compliant cross-border movement of goods • Oversee documentation, filings, and security requirements (e.g., Importer Security Filings) to ensure timely cargo clearance • Manage the company’s marine cargo insurance program to ensure appropriate coverage for international shipments • Oversee cargo loss and damage claims, coordinating with carriers and insurers to drive timely resolution and recovery • Identify trends and implement improvements to minimize risk exposure • Develop, implement, and enforce global trade compliance policies, procedures, and training programs • Establish monitoring and auditing mechanisms to ensure compliance and identify risks • Lead continuous improvement initiatives to strengthen compliance frameworks and mitigate exposure to penalties or delays • Partner with key internal functions (Supply Chain, Sourcing, Legal, Finance, Tax, Audit, IT) to embed compliance into business processes • Select, onboard, and manage third-party providers including freight forwarders and customs brokers • Serve as the primary liaison with customs authorities and regulatory agencies, managing escalations and building strong external relationships • Represent the organization in industry forums and stay ahead of evolving global trade regulations • Provide strategic guidance to senior leadership on global trade regulations, tariff changes, and compliance risks • Translate regulatory changes into actionable business strategies that balance compliance with operational efficiency and growth • Oversee trade compliance systems, data, and reporting to ensure visibility into compliance performance • Leverage analytics to track key metrics (e.g., entry accuracy, duty spend, clearance timelines) and identify improvement opportunities • Lead, develop, and mentor a team of compliance professionals • Establish clear performance expectations and support career development and succession planning • Foster a culture of accountability, collaboration, and continuous improvement across global teams

Job Requirements

  • Licensed Customs Broker (LCB)
  • Associate or bachelor’s degree from an accredited college or university
  • Minimum 10 years Customs, Import/export compliance, global forwarding, and/or marine cargo insurance experience
  • Minimum 4 years of experience leading and managing teams
  • Certified Customs Specialist (CCS) or equivalent international trade certification (preferred)
  • Advanced expertise in duty optimization, trade remedies, and tariff strategy (preferred)
  • Experience managing global freight forwarders, customs brokers, and external partners (preferred)
  • Strong project management experience with a track record of improving processes, systems, and compliance outcomes (preferred)
  • Excellent written and verbal communication skills with the ability to influence senior stakeholders (preferred)
  • High attention to detail with strong data analysis and reporting capabilities (preferred)
  • Demonstrated ability to manage multiple priorities in a fast-paced global environment (preferred)
  • Proficiency with trade compliance systems and Microsoft Office tools (preferred)
  • Knowledge of Harmonized Tariff Schedule and global supply chain operations (preferred).

Benefits

  • Three medical plans which include Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

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