• Responsible for managing and leading the business in the assigned geography (West) • Focuses on profitably growing Core Lab’s market share in the United States through effective leadership of district service teams • Implementation and installation of Abbott solutions at new client sites • Leading the Technical Application Specialist team to develop correlation and method comparison studies for the Abbott assays • Provide proactive and reactive service to all customers to ensure we meet and exceed customer up-time expectations • Implements and executes Area and Regional Service and Support Strategy, service budget and resource planning • Execute strategy to drive efficiency of the field service teams to improve first pass fix rates, reduction of parts cost, and reduction of down-time events by leveraging our predictive tools and processes • Maintain and drive customer centric culture to ensure customer retention and satisfaction and improved renewal rates • Demonstrated ability to lead executive level conversations at the c-suite with clients and internally • Establish strategies and actions to drive profitability improvements • Ensure customer retention and satisfaction and improved renewal rates • Lead and manage technical service team leaders to ensure strategy execution and goal achievement standardization and harmonization of service tools and processes • Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs • Ensure adherence to compliance standards, guidelines and regulations • Responsible for providing unique and differentiated customer experience and driving customer loyalty • Also responsible for achieving reference-ability and retaining base business • Plan and monitor Area Customer Service budget and capital expenditure according plan • Acquire, inspire and retain top talent to achieve a high level of competence; motivation and efficiency in order to secure sustainable profitability

• Lead high profile and complex cross border and sensitive investigations that directly interface with clients to present findings in an organized, concise and timely fashion • Excellent writing skills using critical thinking to write logically and fluently; experience writing investigative reports and/or trial/appellate briefs • Manage project profitability, cost control, revenue projections, and employee productivity • Develop client relationships and serve as a trusted advisor on sensitive matters • Support practice growth through business development and market engagement • Ensure that client objectives and expectations are met in a timely manner by responding urgently to high profile matters.

• Recruit, onboard, and maintain relationships with community organizations, campuses, faith groups, and local partners hosting activations in assigned geographies. • Support partners in delivering Party at the Polls events ranging from pop-ups and single-day celebrations to multi-day voting sites. • Serve as the primary day-to-day point of contact for a portfolio of mobilization partners, providing guidance, troubleshooting, and accountability support. • Monitor activation quality and partner progress using program data tools, flagging issues and escalating to the National Organizing Director as needed. • Manage partner compliance with event registration and reporting requirements according to grant agreement. • Support rollout of voter protection strategies at high-risk sites, connecting partners with legal resources, training materials, and safety guidance. • Contribute to partner trainings and toolkits, helping to equip hosts with what they need to run nonpartisan, safe, and impactful events. • Report real-time learnings from the field back to the coordination hub, ensuring national strategy is informed by what's happening on the ground. • Support attendee recruitment efforts to drive attendance at activations in your assigned region.

• Support and manage the successful implementation of Civic Nation and When We all Vote’s 2026 Party at the Polls program. • Drive grant strategy and oversee disbursement of the Party at the Polls Fund. • Support, manage, and oversee the development, negotiation, and execution of partnership agreements, MOUs, and joint effort agreements. • Manage joint effort agreements (JEAs), ensuring partner accountability and alignment on deliverables and timelines. • Manage and develop a team of 3-5 direct reports, fostering a high-performing, mission-driven culture. • Ensure learnings from the field inform national strategy and activations are delivered with consistency and quality. • Support voter protection strategies by deploying resources to high-risk geographies.