Role Description The Director of Sales Operations for Government Guaranteed Lending (GGL) is a critical leadership role responsible for ensuring seamless execution across the full lending lifecycle—from pre‑application through closing and servicing. This role serves as the operational backbone of the sales process, guaranteeing that all required customer information, documentation, and eligibility criteria are properly captured upfront, while also acting as the primary liaison between the customer and internal loan operations teams post‑sale. The Director will drive operational discipline, improve process efficiency, and enhance customer experience by ensuring clear communication, compliance with government program requirements, and smooth handoffs between Sales, Underwriting, Closing, and Servicing. Qualifications - 8-12+ years of experience in lending sales and/or operations, within government guaranteed lending (e.g., SBA 7(a), 504, USDA, or similar programs). - Proven experience supporting or partnering with sales/origination teams in a lending environment. - Strong understanding of loan lifecycle processes, including underwriting, closing, and servicing. - Strong process design and operational improvement capabilities. - Exceptional stakeholder management and cross-functional leadership skills. - Customer-centric mindset with the ability to manage complex interactions and escalations. - Excellent communication skills (both written and verbal). - Strong analytical and problem-solving abilities. Requirements - Microsoft office software suite (Word, Excel, PowerPoint, etc.). - Excellent verbal and written communication skills. - Understands both the structure of loans and is experienced with directly negotiating the loan terms. - Deep knowledge of documentation and compliance requirements for government-backed loan programs. - Knowledge of Banking procedures and regulations. - Ability to travel as needed. Benefits - Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more. - Company Contributions to your 401k - Regardless of your contribution. - Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! - Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities.

Role Description The Digital Operations Manager leads end‐to‐end delivery, operational execution, and financial management for CareDx digital products. This role blends operational leadership, technical project management, and financial accountability, ensuring successful implementations, compliant revenue execution, and strong customer adoption. The Digital Operations Manager serves as a Technical Program Manager across implementations and integrations while also owning key operational systems, processes, and cross‐functional coordination. Key Responsibilities - Operational & Delivery Leadership - Manage new site implementations across multiple digital products from contract handoff through go‐live and stabilization. - Own end‐to‐end execution of digital product delivery, ensuring consistency across varying contract structures. - Lead cross‐functional coordination with: - Engineering - Data Science - Field teams - Customer Success and CareDx Pro teams - Drive operational excellence, quality, and scalability across implementations and support. - Technical Program & Project Management - Act as Technical Project / Program Manager for complex digital initiatives, integrations, and platform enhancements. - Develop and maintain project plans, timelines, risks, dependencies, and milestones. - Lead client kickoff meetings, technical alignment sessions, and status reviews. - Serve as primary escalation point for delivery, integration, or platform‐related risks. - Partner closely with Engineering on: - Defect resolution - Enhancements - Release planning and delivery timelines - Ensure solutions align with technical, security, and scalability requirements. - Financial Operations & Governance - Oversee digital revenue operations, including: - Forecasting - Billing - Revenue recognition - Ensure billing and revenue recognition are executed per contract terms and compliant with GAAP/SOX. - Manage Clarizen as the system of record: - Create and maintain projects and milestones. - Align billing and rev‐rec to contract‐specific terms. - Provide reporting and visibility to Finance and leadership. - Partner with Sales to ensure contract and SOW accuracy prior to execution. - Customer Adoption & Success Enablement - Drive customer adoption and long‐term operational success post‐go‐live. - Partner with CareDx engagement roles, including: - Strategic Account Manager (SAM) - Technical Account Manager (TAM) - MSL - Operations - Customer Adoption Specialist (CAS) - Support ongoing value realization through structured touchpoints, adoption reviews, and optimization efforts. - Systems, Compliance & Process Ownership - Maintain and administer Clarizen, including process improvements and data integrity. - Own operational SOC 2 quarterly evidence gathering and coordination. - Define, document, and improve operational workflows and delivery standards. - Ensure accuracy and consistency across operational documentation. - People Leadership - Manage and develop a team of direct reports across implementation and operations. - Provide coaching, performance management, and career development support. - Foster a culture of accountability, collaboration, and continuous improvement. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 7+ years of experience in operations management, technical program management, or PMO leadership. - Demonstrated experience supporting: - SaaS and services‐based delivery models. - Client‐facing implementations and platform integrations. - Revenue recognition and billing processes. - Proven ability to partner effectively with Engineering, Finance, Sales, and Customer Success teams. - Strong organizational, communication, and escalation management skills. - Comfort operating in dynamic, contract‐driven, and highly cross‐functional environments. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more!

• Implements the enterprise vision and operating plan for a large department • Provides leadership, direction, and accountability for department goals • Manages development of annual budget • Monitors overall operations for functionality and effectiveness

Role Description The ideal candidate will have experience in Amazon DSP and paid search campaign strategy, management, and execution as this role will focus on supporting Commerce accounts. - Build, launch, and optimize paid search and DSP campaigns across Retail Media accounts (Amazon, Walmart, Target) with a focus on strategy building and flawless execution and exceeding KPIs. - Help optimize campaigns in a never-ending quest to improve results for our clients. - Generate reports for both internal teams and the client to indicate performance and trends across keywords, ad groups, campaigns, ad copy, and more. - Recommend and implement optimizations to existing campaigns to improve overall performance. - Perform campaign QA on your own campaigns, plus those built by others on the team. - Provide data and insights to in-market teams for campaign wrap-ups and larger reporting deliverables such as QBRs. - Ensure all client campaigns are properly pacing to the aligned upon budget. Qualifications - A self-starter who is comfortable working in a fast-paced environment. - A critical thinker who enjoys analyzing large datasets to uncover compelling insights from campaign data. - A curious, strategic mind that embraces lifelong learning and collaboration. - A meticulous organizer with a proven ability to manage multiple projects at a time while meeting tight deadlines. - A dedicated learner who is comfortable receiving and incorporating feedback to support their continued growth. Requirements - 4+ years of hands-on campaign activation experience across Amazon DSP and Amazon search campaigns. - Experience activating campaigns across awareness, consideration, and conversion objectives. - Proficiency with data hygiene, analysis, and visualization in Google Sheets and/or Microsoft Excel. Pivot table experience is a plus. - Proven ability to manage multiple projects at a time while paying strict attention to detail and meeting deadlines. Benefits - Full medical, dental, and vision benefits as well as a generous retirement program. - Thoughtful parental leave and return program. - Flexible Time Off, holidays, quarterly Company “Recharge” Days, and holiday closure in December. - Ongoing learning and development opportunities.