• Manage our network of vendors, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors. • Negotiate budgets and pricing tables with vendors to ensure cost-effective solutions without compromising on quality. • Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget. • Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams. • Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India). • Oversee the repair process lifecycle, including project ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation. • Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication. • Monitor Repair Coordinator teams’ KPIs and drive performance management and coaching (when necessary) • Participate in hiring and onboarding of new Repair Coordinators • Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions. • Manage the collection and coordination of insurance documentation and claims requests with our insurance provider • Support ad-hoc repair and maintenance projects as needed.

• Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators. • Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. • Curate and maintain a centralized, up-to-date database of community resources to empower the care team. • Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility. • Manage high-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line. • Orchestrate administrative member support activities to ensure continuity of care across all program phases. • Collaborate with internal population health coordinators to streamline workflows and share best practices. • Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. • Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed.

• Provide evidence-based psychotherapy and medication management • Develop personalized treatment plans for diverse patients (50/week) • Deliver care via a telehealth platform • Offer guidance to peers and supervisors • Participate in interdisciplinary team meetings • Exemplify Rivia Mind's values and collaborative approach

• Provides direct support to the Business Banking client around onboarding, sales and service and ongoing client relationship management • Develops and facilitates the client’s engagement through managing customer relationships, customer service interaction, credit, deposit, and treasury service processes • Provides guidance, mentorship, and training to the RSI and RSII roles. • Coordinate client sales and service execution with Business Banking Teams and partner groups. • Ensure that daily incoming customer requests, inquiries and escalated issues are solved in a consistent, professional manner. • Performs necessary research and maintenance to provide or facilitate solutions, and if applicable, logs and resolves customer complaints • Serve as backup to other Relationship Specialists as needed. • Research, troubleshoot and solve customer issues and communicate “best practices” to enable consistent solutions • Facilitate reporting for Business Banking teams and stakeholders to actively manage workflow around client sales, compliance, credit management, renewals and partner referrals. • Adhere to all applicable laws and regulations governing bank operations • Facilitate new account deposit openings and manage the cross-sell implementation of all related product set-ups. • Actively manage overdrafts, unposted items, and loan payment issues needing correction. • Manage the communication, development and documentation of all policies and procedures. • Create common knowledge within teams and consistent execution of Business Banking customer service procedures. • Participation in projects, initiatives and committees to develop efficient, streamlined work processes.