• Provide proactive Employee Relations Leadership to North America field locations • Identify, develop, and implement tools and resources for a positive employee experience • Ensure compliance with company policies and labor laws • Conduct complex investigations and ensure compliance with EEOC and DOL policies • Champion company initiatives and foster partnership between business and Employee/Labor Relations team

• Побудова ефективного процесу тестування та контролю якості продукту Epica. • Впровадження продуктових змін для покращення досвіду мільйонів користувачів. • Організація прозорого та ефективного QA-процесу. • Проведення регресійного тестування та тестування всіх нових фіч продукту. • Створення та налаштування системи аналітики якості продукту.

• Define and document software (and potentially hardware) asset management processes. • Design and create process workflows and supporting documentation. • Gather and load software metadata into system tools. • Write and execute user acceptance testing (UAT) plans. • Develop and deliver communications and training plans. • Transition project output to operational run teams as needed. • Execute or provide oversight for SAM and HAM (Hardware Asset Management) processes. • Manage IT assets that support service delivery, including software, licenses, keys, and contracts. • Maintain accurate and reliable asset information in inventory and asset management systems. • Ensure compliance with internal processes, financial guidelines, and audit requirements. • Implement and enhance process controls and performance monitoring metrics. • Create reports and dashboards that provide visibility at the operational and governance level. • Lead reconciliation of owned, installed, and recorded software assets. • Oversee asset lifecycle from request through retirement using approval-based controls. • Negotiate and manage software/hardware renewals and subscriptions. • Monitor and optimize software spending, license usage, and entitlements. • Support legal and financial risk mitigation in vendor contracts and asset use. • Administer service asset and configuration management (SACM) control processes. • Collaborate cross-functionally to manage requests, issues, and audits. • Provide leadership in managing vendor relationships, guiding staff, or driving improvement initiatives. • Support internal and external audits as required.

• Leads and facilitates the efforts of subordinate leaders and professional staff • Oversees end-to-end delivery of assigned projects, ensuring completion on time, within scope and on budget • Leads and manages delivery teams, providing guidance and support to ensure effective collaboration and performance • Ensures necessary resources are allocated to projects and that schedules and workloads are managed appropriately • Serves as a key point of client contact, addressing needs, providing regular updates and managing expectations • Facilitates communication between internal teams and clients to ensure alignment on project goals and timelines, addressing and managing emerging issues and challenges • Monitors project budgets, ensuring financial targets are met and resources are utilized efficiently • Reports on project financials, including costs, budget variances and profitability • Addresses and resolves issues or roadblocks during the delivery process, handing escalations and ensuring appropriate team/support engagement • Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables