• The CR Learning Technology Manager is responsible for scoping, building, and delivering relevant, compelling, and scalable learning experiences for global colleagues across business units, teams, and geographies. • Aligns learning solutions to the global learning strategy through a blended set of modalities (virtual instructor-led training, train-the-trainer, documentation, digital learning, and light video). • Owns and optimizes core learning technologies and related global processes to enable an effective, measurable, and continuously improving colleague learning experience. • Manages Workday Learning support workflows (e.g., ServiceNow tickets) by responding to user issues, resolving requests requiring administrator action, and removing/reviewing required learning when needed. • Produces and shares learning reporting for leaders; educates leaders on self-service reporting and request processes to improve efficiency and adoption. • Owns the annual global compliance learning program end-to-end, including planning with Legal and Compliance, course updates and sourcing (internal learning team and/or Percipio compliance suite), campaign launch, global tracking, and executive reporting. • Ensures coverage for non-Workday learning audiences (e.g., temporary staff, Asia, and other populations) through alternate systems or processes; maintains data integrity and audit readiness. • Owns the Skillsoft Percipio relationship and contract in partnership with the learning and development team; manages vendor performance across compliance, business, leadership, and tech & development catalogs and oversees Workday Learning integration .

• Support some of our most complex patients, assisting them in navigating a challenging healthcare system. • Identify the medical, social, emotional, and financial needs of your patients with CKD/ESKD and implement appropriate interventions. • Work autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, consistent, cost-effective care. • Coordinate care for patients’ care including care transitions, management of complex/at risk patients, managing ongoing needs and establishing a treatment plan in partnership with the care team. • Identify and address social determinants of health including medical, emotional, education, community, and financial concerns. • Assess patients and work to identify unreported medical conditions or changes that may lead to adverse outcomes.

• Manage, develop and motivate the team and work closely with the sales capability team to ensure delivery of training to the team. • Create and manage an annual business unit plan to deliver agreed channel revenue KPI’s and targets and provide reporting as required. • Manage winning customer business relationships that facilitate “best in industry” execution of our categories. • Work closely with key stakeholders including the account team, category, activation team, sales capability and customer finance to provide the optimum return across your area. • Fully understand category and insights knowledge, coaching the team in the use of category tools to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.

• Lead teams in addressing strategic challenges for leading healthcare providers • Guide development of innovative strategies, growth initiatives, and transformative partnerships • Develop and execute a detailed work plan for the entire project • Oversee the qualitative and quantitative research efforts of the team • Prepare and own development of all client deliverables