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Director, MSR Technology – Transactions
Location
New York
Posted
30 days ago
Salary
0
Seniority
Lead
Job Description
Director, MSR Technology – Transactions
Freedom Mortgage
• Support transaction management activities across Freedom’s Exchange platforms, including MSR acquisition and onboarding. • Assist in defining data requirements and mapping configurations for integration into Freedom owned systems and approved vendor platforms. • Partner with senior leaders to support the integration of client facing Exchange functionality into broader servicing and operational workflows. • Identify and implement process improvements to enhance loan boarding efficiency across multiple systems. • Serve as a key functional resource for Freedom’s legacy Exchange transaction management portal and underlying workflows. • Support the design, testing, and implementation of system enhancements in partnership with technology teams and vendors. • Assist with servicing oversight and servicing transfer support for Freedom’s MSR investment funds. • Support the delivery and expansion of Freedom’s subservicing client management capabilities. • Contribute to the development of tools, reporting, and processes to improve servicing oversight and client interactions. • Act as a business partner to internal teams and third party providers to support system integrations and technical initiatives. • Help translate business requirements into functional specifications and adoption plans. • Provide user support and guidance to ensure effective and consistent system utilization. • Perform data validation activities related to servicing transfers, ensuring accuracy, completeness, and compliance with established standards. • Support OCR, API, and automation initiatives aimed at improving data accuracy and reducing operational dependency on vendors. • Support investor portfolio management activities through data analysis and operational reporting. • Assist with buyer data modeling efforts and ongoing refinement of data management practices. • Develop and maintain operational and investor reporting related to servicing transfers, boarding activities, and MSR transactions. • Analyze servicing and transaction data to identify trends, exceptions, reconciliation issues, and operational risks. • Support business users with ad hoc reporting, data validation, and production support activities. • Partner with technology teams to validate Snowflake, SQL, API, and file-based data integrations. • Assist in monitoring data quality, reconciliation controls, and operational reporting accuracy across servicing platforms. • Perform other duties and projects as assigned.
Job Requirements
- Solid experience in mortgage servicing, transaction management, or related financial operations.
- Working knowledge of system integrations, data mapping, and workflow design.
- Strong ability to analyze business processes and support translation into technical solutions.
- Familiarity with servicing platforms, transaction management tools, or Exchange type environments preferred.
- Strong communication, collaboration, and organizational skills.
- Ability to manage multiple priorities and deliver results in a dynamic environment.
- Bachelor’s degree from an accredited four year college or university and/or Seven (7) to ten (10) years of related experience and/or training, or an equivalent combination of education and experience.
Benefits
- Comply with all company policies and procedures
- Maintain reliable and punctual attendance
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