• Follow-up with dealers on all eligible applications after approval. • Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications). • Assist the dealer as single point of contact for all communication with internal FHF teams. • Monitor dealer behavior to pick up red flags for dealer risk. • Travel required to dealerships based on assigned market needs. • Support Outside Sales team with specific dealer-related initiatives to increase volume. • Support Servicing and Collections team to handle dealer complaints or other conflicts. • Manage the list of open applications to ensure timely follow-ups with dealers. • Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.

Role Description We are looking for Bilingual Inside Sales Specialists to join our team remotely from Canada. You will be part of an enthusiastic sales team responsible for growing Xplore’s customer base and providing win-win solutions that enhance our customer’s experience. As an Inside Sales Specialist, you will contribute to Xplore’s success by answering inbound calls from potential customers and guiding them through the decision-making process. You will be responsible for offering Xplore’s innovative broadband and value-added service solutions to help enhance the customer’s lifestyle at work, home, and play. Key responsibilities include: - Answering inbound calls from potential customers to present the value of Xplore Internet Services - no cold calling! - Being the first impression for potential customers driven to contact us through our marketing efforts. - Actively listening to potential customers, analyzing their needs, and offering customized solutions. - Offering additional Xplore products and services. - Using effective relationship-building skills and probing abilities to successfully close the sale. - Working with partners and tools provided to schedule customer installation appointments. - Managing your individual prospects via follow-up calls and emails. - Working independently towards individual and team objectives. - Base hourly rate plus an on-target monthly bonus of 30-50% of your base wage that is uncapped. - Every sale contributes to your monthly bonus. - Shift bids weighted heavily on performance. - Regular sales incentive programs/contests with prizes. - Outbound calls to existing leads offering premium internet solutions. Qualifications - Bilingualism (French/English) is required. - Excellent communication skills, verbal and written, with strong closing techniques. - Excellent listening skills, know when to suggest additional products/services to increase customer satisfaction. - Strong time management and organizational skills. - Ability to multi-task with attention to detail. - Professionalism and tact in representing the organization. - Focus and self-motivation in accomplishing work objectives. - Working knowledge of Microsoft Office software and Internet browsers. - Familiarity with basic use of voice mail and electronic mail systems. Benefits - Base hourly rate plus an on-target monthly bonus of 30-50% of your base wage that is uncapped. - Every sale contributes to your monthly bonus. - Shift bids weighted heavily on performance. - Regular sales incentive programs/contests with prizes.

• Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion. • Assists consumers by providing highest level of customer service; remains professional and polite at all times. • Attends to clients’ needs by producing binders, certificates, policies, endorsements, and other related items. • Label workflows for effective documentation management. • Serves as a mentor to new hires or other staff, which may include providing direction and training. • Performs other duties as assigned.

Role Description As an Inside Sales Representative at ALLPLAN, you will play a key role in fueling growth by qualifying inbound leads, booking product demonstrations, and ensuring a seamless handoff to our Sales Executives. Your primary focus will be to engage with prospects who have already shown interest in our digital solutions for the construction and design industry. In addition, you will support outbound demand generation activities to expand our pipeline. This role is an excellent opportunity for individuals motivated to contribute directly to revenue generation while building a strong foundation in B2B technology sales. Key Responsibilities: - Inbound Lead Qualification (Primary Focus): - Respond promptly to inbound leads from channels such as website inquiries, content downloads, and webinars. - Assess their fit (budget, authority, need, timing) and qualify them for next steps. - Demo Booking: - Schedule product demonstrations between qualified leads and Sales Executives, ensuring smooth transitions and positive customer experiences. - Lead Nurturing: - Maintain ongoing communication with inbound prospects, delivering relevant content and personalized follow-ups until they are ready to engage with Sales Executives. - Outbound Demand Generation (Secondary Focus): - Support pipeline development through targeted outbound outreach, including cold calls, emails, and social media engagement. - CRM & Pipeline Management: - Accurately record prospect interactions, update lead statuses, and ensure effective handover of leads to Sales Executives. - Collaboration: - Work closely with Marketing to share feedback on inbound lead quality and campaign effectiveness. - Align with Sales Executives for coordinated pipeline development. - Reporting: - Track and report key metrics such as lead response time, demo conversion rates, and handoff effectiveness to support continuous improvement. Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field. - 1–3 years of experience in inside sales, SDR/BDR roles, or customer-facing positions, preferably in B2B or SaaS. - Proven ability to qualify leads and book meetings/demos against set targets. - Familiarity with CRM tools (e.g. Salesforce, HubSpot) and sales engagement platforms (e.g. LinkedIn Sales Navigator). - Strong communication, interpersonal, and organizational skills. - Ability to work independently and collaboratively across teams. - Self-motivated, goal-oriented, and eager to learn and grow in a sales career. - Proficiency with CRM software (e.g. Salesforce, HubSpot) and sales automation tools. - Strong organizational and time management abilities, with the capacity to manage multiple priorities and tasks simultaneously. - Ability to conduct virtual meetings and product demonstrations effectively. - Advanced technical aptitude and experience with software solutions or SaaS products are advantageous. - Fluent communication skills both in English and German. - Experience in AEC/BIM is a plus. Benefits - Comprehensive onboarding and ongoing professional development to support your success and growth at ALLPLAN. - Clear career paths into Account Executive and other sales roles. - A collaborative, innovative, and supportive team environment. - Competitive compensation with performance-based incentives. - Flexible work arrangements, including options for remote work.