• Lead end-to-end delivery of large-scale implementation projects across CPQ, CRM, commerce, and digital transformation initiatives. • Manage multiple Agile development teams, ensuring delivery milestones, risks, dependencies, and resource needs are proactively addressed. • Own project financials, including budget management, forecasting, utilization tracking, and reporting. • Partner with clients, delivery leadership, architects, and engineering teams to ensure successful project execution. • Facilitate Agile ceremonies and drive delivery excellence across hybrid Agile and traditional project environments. • Identify and mitigate project risks while maintaining clear communication with executive stakeholders. • Foster collaboration across technical and business teams, helping unify delivery teams around shared goals and outcomes. • Create executive-level reporting and communicate project health, status, and forecasts effectively. • Support continuous improvement initiatives that enhance delivery quality, predictability, and client satisfaction.

• Represent PAR in customer-facing project meetings • Serve as a subject matter expert in project coordination • Act as the single point of contact for client deployment projects, communicating status and issues to internal and external stakeholders • Schedule implementation events with customers and vendors • Coordinate equipment shipments to arrive on-site for scheduled implementations • Maintain close working relationships with key customer representatives; report progress and issues to PAR management, stakeholders, and executive sponsors • Interface directly with all levels of the customer engagement team • Partner closely with PAR management and operations teams • Maintain ongoing communication among PAR teams and the customer before, during, and after installation • Collaborate with internal departments to resolve customer concerns • Communicate effectively at multiple levels within PAR and customer organizations • Provide oversight for assigned installations under the guidance of the Manager of Installation Services • Work core hours of 8:00 a.m.–5:00 p.m. (with one hour of flexibility on the front or back end to meet an 8-hour workday)

• Own the scheduling of client on-sites, project meetings, working sessions, and recurring syncs across internal teams and external vendors • Drive meeting preparation end to end, producing agendas, pre-reads, and materials • Coordinate multiple concurrent projects with overlapping timelines • Build and maintain strong working relationships with internal and external stakeholders • Own the integrity and accuracy of project management systems • Monitor progress against milestones and proactively flag risks, blockers, and delays • Serve as a central coordination hub for cross-functional project communication • Drive weekly status reporting and meeting logistics for internal and external stakeholders

Role Description As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery. - Developing and managing project plans, timelines, and budgets - Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback - Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth - Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. - Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. - Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. - Take the initiative to recognize, monitor, and address potential risks. - Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. - Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. - Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. - Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. - Evaluate and offer feedback on project hour estimates that are non-technical - Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team. Qualifications - Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience. - Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required). - Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment. - Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes. - PMP certification preferred (or other relevant project management credentials) Requirements - Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients. - Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint). - Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project. - Familiarity with IT Service Management (ITSM) frameworks and best practices. Benefits - Salary Range: $90,000–$110,000/year - Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. - Comprehensive coverage: Medical, Dental, and Vision coverage - 401(k) plan with 4% company matching and immediate vesting - Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility - Educational reimbursement for certification exams and access to company‑provided training resources - Fun events and opportunities to connect with colleagues