• Own the scheduling of client on-sites, project meetings, working sessions, and recurring syncs across internal teams and external vendors • Drive meeting preparation end to end, producing agendas, pre-reads, and materials • Coordinate multiple concurrent projects with overlapping timelines • Build and maintain strong working relationships with internal and external stakeholders • Own the integrity and accuracy of project management systems • Monitor progress against milestones and proactively flag risks, blockers, and delays • Serve as a central coordination hub for cross-functional project communication • Drive weekly status reporting and meeting logistics for internal and external stakeholders

Role Description As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery. - Developing and managing project plans, timelines, and budgets - Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback - Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth - Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. - Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. - Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. - Take the initiative to recognize, monitor, and address potential risks. - Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. - Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. - Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. - Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. - Evaluate and offer feedback on project hour estimates that are non-technical - Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team. Qualifications - Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience. - Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required). - Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment. - Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes. - PMP certification preferred (or other relevant project management credentials) Requirements - Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients. - Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint). - Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project. - Familiarity with IT Service Management (ITSM) frameworks and best practices. Benefits - Salary Range: $90,000–$110,000/year - Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. - Comprehensive coverage: Medical, Dental, and Vision coverage - 401(k) plan with 4% company matching and immediate vesting - Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility - Educational reimbursement for certification exams and access to company‑provided training resources - Fun events and opportunities to connect with colleagues

• Selbstorganisation und Informationsmanagement. • Kommunikation mit internen und externen Abteilungen. • Gewährleistung der Projektgesundheit durch Kontrolle von Risiken, Zeit, Budget und Qualität. • Entwicklung und kontinuierliche Aktualisierung der Projektplanung. • Aktive Risikominderung mit dem Produktionsteam. • Planung, Moderation und Auswertung von Projektzeremonien und deren Ergebnissen. • Führungsrolle in allen Projektphasen zur Gewährleistung effizienter Arbeitsabläufe. • Gewährleistung, dass die Phasen von der Konzeption über die Entwicklung bis hin zur Veröffentlichung und nachfolgendem Support zeitgerecht und gemäß interner Prozesse durchgeführt werden.

Role Description The Support Coordinator is responsible for reviewing customers' projects and work orders, ensuring that the contract matches expectations, correcting discrepancies, and informing retail partners of required changes. Qualifications - Ability to review contracts and project details for accuracy. - Strong communication skills for interdepartmental collaboration. - Proficiency in using CIO and IMS systems. Requirements - Abide by all policies set forth in the company Employee Handbook. - Follow all processes and procedures; perform all responsibilities in accordance with training manuals and checklists. - Ensure all responsibilities outlined in this Job Description are accomplished. Responsibilities - Assist with incoming questions from the team on any previously reviewed projects. - Be a moving resource for team members and Project Coordinators. - Thoroughly review jobs with the contract, what was sold, and our estimate to ensure accuracy. - Make necessary corrections and log support requests in the CIO system. - Maintain positive and upbeat intercommunication with field and office staff, subcontractors, and Lowe’s employees. - Champion PSG reputation and service through issue resolution and expedited timeframes. - Consistently respond to daily voicemails, emails, and text messages throughout the workday. - Provide backup support to operations and administrative teams. - Attend training meetings as determined by management. - Attend all assigned meetings and assist with training. - Be an active and productive contributor to regular strategic and tactical meetings. - Provide support and take ownership of departmental improvement plans. Benefits - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance Company Description This is a remote position.