PAR Technology

• Product Strategy: Work with the broader product team to define product vision, strategy and roadmap aligned with business goals. (participate in big room planning, etc.) • Market Research: Conduct market and competitive analysis to identify trends, opportunities, and threats. Use insights to inform product development and positioning. • Requirements: Work with the product, customer, support and sales teams, along with other stakeholders, to translate market problems into solution requirements. Write well described features and stories with clear acceptance criteria. • Product Development: Partner with engineering and design teams for the timely delivery of high-quality market solutions. • Communication: Ensure product updates, timelines, and outcomes are communicated to stakeholders and executives. Manage cross-functional expectations, to foster alignment across the organization and for customers. • Outcome Analysis: Monitor user feedback and use data to drive continuous improvement and inform future product decisions. • Collaboration: Foster strong working relationships with cross-functional teams, including product, marketing, sales, and customer support, to ensure product success. • Backlog Management: Own product backlogs drafting, refining, and prioritizing user stories. • Agile Leadership: Actively participate in all Scrum related events as the Product Manager; leading refinements, removing impediments, and making real-time decisions. • Product Expertise: Understand and communicate product details as they are today and the vision for the future. • Prioritization: Effectively balance product value, urgency, opportunity, cost and risk in all product decisions.

• Lead the end-to-end renewal strategy for a portfolio of enterprise customers, protecting and growing recurring revenue. • Negotiate complex agreements that deliver value for both customers and PAR while maximizing long-term account growth. • Consistently achieve and exceed retention, renewal, and expansion objectives. • Build trusted relationships with executive stakeholders and become a key advisor on loyalty, marketing, and customer engagement strategies. • Guide renewal conversations that align Punchh solutions with evolving business goals and priorities. • Identify, develop, and close upsell opportunities within existing enterprise accounts. • Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer experiences and successful renewal outcomes. • Leverage customer data, usage trends, and market intelligence to strengthen retention strategies and uncover growth opportunities. • Stay ahead of industry trends and competitive movements to continuously refine your approach.

• Build trusted advisor relationships with key customer stakeholders • Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations • Champion customer goals internally and ensure alignment across partner teams • Deliver data-driven insights and recommendations that support customer objectives • Serve as the primary owner of assigned customer relationships • Monitor progress against customer initiatives and strategic priorities

• Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption • Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience • Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle • Assess customer operational and technical requirements, recommending solutions that support business goals and growth • Configure, test, and validate software solutions to ensure successful rollouts across franchise networks • Proactively identify and resolve project risks, implementation challenges, and customer issues • Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment • Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives • Provide customer support and participate in scheduled after-hours support rotations as needed

• Define and execute the strategic vision and roadmap for the payment platform • Deliver innovative solutions tailored to food service and retail ops • Align product development with market opportunities and customer value • Translate business needs into technical requirements • Identify and execute cross-sell opportunities across PAR’s ecosystem • Oversee daily platform operations ensuring reliability and performance • Drive operational KPIs and continuous improvement • Manage risk, compliance, and fraud prevention for food/retail environments • Build strong partnerships with processors, banks, and regulators • Optimize costs and develop bundled solution strategies • Build and lead high-performing product and ops teams • Cultivate a culture of innovation and customer-centricity • Align cross-functional teams across Sales, Eng, Marketing, and Legal • Represent PAR at industry events and with executive stakeholders • Develop team objectives, incentive plans, and growth opportunities

• Define and execute the engineering vision for hardware and embedded systems. • Oversee end-to-end product development, ensuring alignment with business objectives. • Build and mentor a high-performing engineering organization across multiple disciplines. • People management for a mixed team of senior hardware and software engineers. • Partner with Product Management, Operations, and Quality teams to deliver innovative, market-leading solutions. • Drive technical excellence, process improvements, and continuous innovation. • Manage budgets, resources, and timelines for complex, multi-phase programs.

Role Description We’re looking for a strategic and execution-focused Director of Revenue Operations to design and evolve PAR’s revenue operating system across the business. This role serves as the bridge between executive strategy and field execution—turning vision into systems, structure, and measurable outcomes. You will drive alignment across sales, customer success, and operations to improve revenue predictability, productivity, and growth. This is a leadership role with direct impact on how we scale our commercial engine. Position Location: Remote USA Reports To: VP, Sales Qualifications - 8-10 years in Sales Operations, Revenue Operations, or related roles, with strong SaaS industry experience. - Deep Salesforce expertise across Sales Cloud, CPQ, MDQ, and Advanced Approvals —architecture-level fluency, not just configuration. - Bachelor’s degree in Business Administration, Finance, or related field; MBA preferred. - Track record of leading platform consolidations, CPQ governance programs, and revenue architecture initiatives at scale. - Strong analytical, problem-solving, and systems-design thinking; able to translate executive direction into durable operating models. - Excellent communication and leadership abilities, including executive- and investor-facing communication. - Proven experience leading and developing RevOps or Sales Operations teams in fast-paced, high-growth environments. - Familiarity with Gong, Adobe Sign, Gainsight, Avalara, and the modern revenue tech stack. - Ability to operate as both architect and operator — setting long-term vision while driving near-term execution. - Ability to work effectively in a fast-paced, dynamic environment with shifting priorities and ambiguous problem spaces. Requirements - Own the design and evolution of PAR’s Revenue Operations operating model across the three ownership lanes: Process (Revenue Performance), Tools & Data (Revenue Architecture), and Governance (Commercial Control). - Build and lead a high-performing Revenue Operations team, driving accountability, capability building, and organizational effectiveness. - Own PAR’s enterprise-wide revenue operating model and commercial execution framework across the Restaurant Vertical. - Translate executive strategy into scalable systems, clear ownership, and measurable execution; serve as the architect of PAR’s revenue operating system. - Act as the connective layer between executive strategy and field execution, ensuring alignment across commercial objectives, processes, systems, and financial outcomes. - Partner with GTM leadership and General Managers to drive accountability, forecast discipline, and revenue performance. - Serve as a strategic advisor on segmentation, pricing governance, GTM structure, and overall revenue architecture. - Drive enterprise-wide initiatives that improve revenue predictability, sales productivity, customer expansion, and operating leverage. - Lead cross-functional transformation initiatives across Sales, Customer Success, Finance, Legal, IT, and Operations to improve scalability and reduce complexity. - Own Salesforce platform strategy, including consolidation, data integrity, integration architecture, and CPQ governance. - Own executive-level revenue intelligence, including pipeline governance, bookings integrity, forecasting, attainment analytics, and investor-facing reporting. - Lead, mentor, and develop the RevOps team while fostering a culture of ownership, simplification, and execution speed. Interview Process - Interview #1: Video interview with Talent Acquisition Team. - Interview #2: Video interview with the Hiring Manager (via MS Teams). - Interview #3: Video panel interview presentation with the Team (via MS Teams). Benefits PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

• Implement PAR OPS within new or existing client environments • Gather requirements, configure the software, manage implementation projects • Train end-users and deliver solutions tailored to meet client needs • Serve as subject matter expert from kickoff through go-live and beyond • Consult with third-party providers and internal team members for software integrations

• Generate project plans with timelines and task owners • Support project kickoffs and stakeholder alignment • Manage project tasks and timelines • Maintain project documentation • Act as a point of contact for clients • Facilitate meetings and document outcomes • Maintain tracking systems (Cloud Coach, Salesforce, JIRA, Zendesk) • Ensure adherence to implementation processes • Support additional projects as assigned

• Represent PAR in customer-facing project meetings • Serve as a subject matter expert in project coordination • Act as the single point of contact for client deployment projects, communicating status and issues to internal and external stakeholders • Schedule implementation events with customers and vendors • Coordinate equipment shipments to arrive on-site for scheduled implementations • Maintain close working relationships with key customer representatives; report progress and issues to PAR management, stakeholders, and executive sponsors • Interface directly with all levels of the customer engagement team • Partner closely with PAR management and operations teams • Maintain ongoing communication among PAR teams and the customer before, during, and after installation • Collaborate with internal departments to resolve customer concerns • Communicate effectively at multiple levels within PAR and customer organizations • Provide oversight for assigned installations under the guidance of the Manager of Installation Services • Work core hours of 8:00 a.m.–5:00 p.m. (with one hour of flexibility on the front or back end to meet an 8-hour workday)