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Knewin logo
Knewin

Ecossistema completo para Gestão de Reputação

Key Account Manager – Enterprise

Location

Brazil

Posted

3 days ago

Salary

0

Seniority

Senior

Portuguese

Job Description

Key Account Manager – Enterprise

Knewin

• Be the commercial owner of assigned Enterprise accounts, responsible for NRR, ecosystem adoption, renewals and revenue growth • Build and execute individualized account plans: stakeholder mapping, communication and reputation objectives, decision cycles and expansion potential • Conduct QBRs with C-level executives and communication directors, translating media and reputation metrics into business terms and ROI • Execute product expansion motions: plan upsells and cross-sells across Monitoring, KnewinAI, Dino and Comunique-se • Identify expansion signals within the customer base and hand off opportunities to the responsible account farmer with context and a structured proposal • Serve as an internal reference for account intelligence, mapping usage patterns and replicable cross-sell opportunities • Ensure recurring, active adoption of each product in use — the metric is real engagement, not NPS • Map the client’s stage in the ecosystem and identify the next product that delivers incremental value • Operate a proactive anti-churn approach: identify product-level disengagement signals and intervene with concrete projects before churn occurs • Act as the interface with the Onboarding team to ensure quality activation on the first Enterprise touchpoint • Collaborate with Marketing to develop case studies, materials and expansion narratives • Bring the voice of the Enterprise customer as strategic input to the product roadmap

Job Requirements

  • Proven experience managing complex B2B accounts — preferably in SaaS, data platforms, media or communication agencies/consultancies
  • Demonstrable track record of recurring portfolio expansion (NRR, upsell and cross-sell)
  • Strong knowledge of recurring portfolio metrics: churn, NRR and revenue expansion
  • Ability to build business cases and present ROI to communication directors, CMOs and CEOs
  • Ability to navigate multiple products and build an integrated narrative with the client
  • Familiarity with HubSpot or an equivalent CRM

Benefits

  • Comprehensive medical and dental plan to support your overall well-being
  • Access to telemedicine services for convenient, secure consultations
  • Dedicated health programs to keep you at your best
  • Meal allowance / food voucher for convenient, balanced meals
  • Special Christmas meal allowance to celebrate the season
  • Gym membership plan to support your fitness routine
  • Home office allowance for greater comfort and productivity
  • Knewin Fit program: health and wellness as part of your routine
  • Pet health insurance to care for the furry members of your family
  • Birthday day off — because your special day deserves to be celebrated
  • Short Friday — a shorter Friday so you have more time to rest, be with family, or enjoy personal activities
  • Travel program: opportunities for trips that promote well-being, whether for rest or adventure
  • Childcare assistance to support care for your little ones
  • Extended parental leave: 180 days for mothers and 35 days for fathers
  • Life insurance for you and your loved ones
  • Payroll-deductible loans to facilitate financial management

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