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Ecossistema completo para Gestão de Reputação
Key Account Manager – Enterprise
Location
Brazil
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Key Account Manager – Enterprise
Knewin
• Be the commercial owner of assigned Enterprise accounts, responsible for NRR, ecosystem adoption, renewals and revenue growth • Build and execute individualized account plans: stakeholder mapping, communication and reputation objectives, decision cycles and expansion potential • Conduct QBRs with C-level executives and communication directors, translating media and reputation metrics into business terms and ROI • Execute product expansion motions: plan upsells and cross-sells across Monitoring, KnewinAI, Dino and Comunique-se • Identify expansion signals within the customer base and hand off opportunities to the responsible account farmer with context and a structured proposal • Serve as an internal reference for account intelligence, mapping usage patterns and replicable cross-sell opportunities • Ensure recurring, active adoption of each product in use — the metric is real engagement, not NPS • Map the client’s stage in the ecosystem and identify the next product that delivers incremental value • Operate a proactive anti-churn approach: identify product-level disengagement signals and intervene with concrete projects before churn occurs • Act as the interface with the Onboarding team to ensure quality activation on the first Enterprise touchpoint • Collaborate with Marketing to develop case studies, materials and expansion narratives • Bring the voice of the Enterprise customer as strategic input to the product roadmap
Job Requirements
- Proven experience managing complex B2B accounts — preferably in SaaS, data platforms, media or communication agencies/consultancies
- Demonstrable track record of recurring portfolio expansion (NRR, upsell and cross-sell)
- Strong knowledge of recurring portfolio metrics: churn, NRR and revenue expansion
- Ability to build business cases and present ROI to communication directors, CMOs and CEOs
- Ability to navigate multiple products and build an integrated narrative with the client
- Familiarity with HubSpot or an equivalent CRM
Benefits
- Comprehensive medical and dental plan to support your overall well-being
- Access to telemedicine services for convenient, secure consultations
- Dedicated health programs to keep you at your best
- Meal allowance / food voucher for convenient, balanced meals
- Special Christmas meal allowance to celebrate the season
- Gym membership plan to support your fitness routine
- Home office allowance for greater comfort and productivity
- Knewin Fit program: health and wellness as part of your routine
- Pet health insurance to care for the furry members of your family
- Birthday day off — because your special day deserves to be celebrated
- Short Friday — a shorter Friday so you have more time to rest, be with family, or enjoy personal activities
- Travel program: opportunities for trips that promote well-being, whether for rest or adventure
- Childcare assistance to support care for your little ones
- Extended parental leave: 180 days for mothers and 35 days for fathers
- Life insurance for you and your loved ones
- Payroll-deductible loans to facilitate financial management
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